# \[BUG\] ExoPlaybackException for HEVC media

**URL:** <https://forums.plex.tv/t/bug-exoplaybackexception-for-hevc-media/910058>\
**Category:** Plex Players\
**Tags:** android-mobile-legacy, fire-tv\
**Created:** [March 24, 2025, 6:12am UTC](https://forums.plex.tv/t/bug-exoplaybackexception-for-hevc-media/910058 "2025-03-24T06:12:28Z")\
**Posts on this page:** 20\
**Page:** 1

<div class="post-metadata">

**Author:** ![BSOD](https://avatars.discourse-cdn.com/v4/letter/b/97f17d/32.png) [@BSOD](https://forums.plex.tv/u/BSOD)\
**Post date:** [March 24, 2025, 6:12am UTC](https://forums.plex.tv/t/bug-exoplaybackexception-for-hevc-media/910058/1 "2025-03-24T06:12:28Z")

</div>

Server Version#: 1.41.5.9522 (on Windows)  
Player Version#: 10.27.1.2743 (967879537)

Player with the problem is a Fire HD 8 (2020, 10th Gen) (KFONWI).  
No issues with other players (Shield, Chrome on Windows, iPad (10th generation), Roku, etc).

Downloading content (with low quality setting so its transcoded) or streaming on same network as server, fails to play with the dreaded _“An Error Occurred While Attempting To Play This Video. Please Check Your Connection And Try Again”_  
Issue has been present for months, so its not related to the recent server-side HEVC encoding options.

debug output from android player on the amazon fire tablet shows exoplayer crashing:

```auto
03-23 22:35:40.976 i: [FFmpegExtractor] Container: Container[mpegts] No Title - 0 kbps, -54 seconds [CT: 0us, ST: 10000000us, SRT: -9223372036854775808us]..
03-23 22:35:40.978 i: [FFmpegExtractor] Track found: VideoStream[0-hevc] 1920x1034 [SAR 1:1, DAR 1920:1034]. H.265 / HEVC (High Efficiency Video Coding) - Unknown Profile (video/hevc), ~-388 kbps -54 seconds 23.98fps, No Title / Unknown (null), 0 bytes, ..
03-23 22:35:40.989 i: [FFmpegExtractor] Track found: AudioStream[1-aac] 0 channels over 0 (null), 48000 Hz, 0,0 padding. AAC (Advanced Audio Coding) - Unknown Profile (audio/mp4a-latm), 388 kbps -54 seconds 0.00fps, No Title / Unknown (null), 1 / 2 bytes, ..
03-23 22:35:40.990 i: [LoadControl] Assumed Bitrate: 400000, Segment Count: -18661
03-23 22:35:40.990 i: [LoadControl] Setting buffer size to 16 MB / 0 seconds.
03-23 22:35:40.993 i: [ExoPlayer][EventLogger] videoEnabled [eventTime=9.26, mediaPos=0.00, window=0, period=0]
03-23 22:35:41.002 i: [ExoPlayer][EventLogger] audioEnabled [eventTime=9.26, mediaPos=0.00, window=0, period=0]
03-23 22:35:41.007 i: [ExoPlayer][EventLogger] tracks [eventTime=9.26, mediaPos=0.00, window=0, period=0
03-23 22:35:41.008 i: [ExoPlayer][EventLogger] group [
03-23 22:35:41.008 i: [ExoPlayer][EventLogger] [X] Track:0, id=0, mimeType=video/hevc, bitrate=13618000, codecs=hevc, res=1920x1034, fps=23.976025, supported=YES
03-23 22:35:41.013 i: [ExoPlayer][EventLogger] ]
03-23 22:35:41.016 i: [ExoPlayer][EventLogger] group [
03-23 22:35:41.017 i: [ExoPlayer][EventLogger] [X] Track:0, id=1, mimeType=audio/mp4a-latm, codecs=aac, channels=0, sample_rate=48000, language=unknown, selectionFlags=[default,forced], supported=YES
03-23 22:35:41.018 i: [ExoPlayer][EventLogger] ]
03-23 22:35:41.020 i: [ExoPlayer][EventLogger] Metadata [
03-23 22:35:41.020 i: [ExoPlayer][EventLogger] original_init_data: (Value: 0 Buffer: 102 bytes)
03-23 22:35:41.022 i: [ExoPlayer][EventLogger] scantype_progressive: (Value: 1 Buffer: 0 bytes)
03-23 22:35:41.023 i: [ExoPlayer][EventLogger] HlsTrackMetadataEntry
03-23 22:35:41.023 i: [ExoPlayer][EventLogger] ]
03-23 22:35:41.025 i: [ExoPlayer][EventLogger] ]
03-23 22:35:41.026 i: [Player][ExoPlayer] Track information has been changed.
03-23 22:35:41.028 i: [Player][ExoPlayer] Setting track selection for content.
03-23 22:35:41.029 i: [Player][ExoPlayer] Setting initial track selection...
03-23 22:35:41.031 i: [TrackSelectorHelper] Initialising (Video: 1, Audio: 1, Text: 0)
03-23 22:35:41.032 i: [TrackSelectorHelper] Type: 2 Auto
03-23 22:35:41.032 i: [TrackSelectorHelper] Type: 1 Auto
03-23 22:35:41.033 i: [TrackSelectorHelper] Type: 2 Auto
03-23 22:35:41.034 i: [TrackSelectorHelper] Type: 1 Auto
03-23 22:35:41.034 i: [TrackSelectorHelper] Type: 2 Auto
03-23 22:35:41.035 i: [TrackSelectorHelper] Type: 3 Disabled
03-23 22:35:41.039 i: [TrackSelectorHelper] Type: 1 Auto
03-23 22:35:41.040 i: [TrackSelectorHelper] Type: 2 Auto
03-23 22:35:41.040 i: [TrackSelectorHelper] Type: 3 Disabled
03-23 22:35:41.042 i: [TrackSelectorHelper] Type: 1 Auto
03-23 22:35:41.043 i: [TrackSelectorHelper] Type: 2 Auto
03-23 22:35:41.043 i: [TrackSelectorHelper] Type: 3 Disabled
03-23 22:35:41.044 i: [TrackSelectorHelper] Type: 1 Auto
03-23 22:35:41.044 i: [TrackSelectorHelper] Type: 2 Auto
03-23 22:35:41.044 i: [TrackSelectorHelper] Type: 3 Disabled
03-23 22:35:41.045 i: [MediaCodecVideoSyncRenderer] Decoder initialised, after 0 attempts.
03-23 22:35:41.047 i: [ExoPlayer][EventLogger] videoDecoderInitialized [eventTime=9.31, mediaPos=0.00, window=0, period=0, OMX.MTK.VIDEO.DECODER.HEVC]
03-23 22:35:41.047 i: [ExoPlayer][EventLogger] videoInputFormat [eventTime=9.31, mediaPos=0.00, window=0, period=0, id=0, mimeType=video/hevc, bitrate=13618000, codecs=hevc, res=1920x1034, fps=23.976025]
03-23 22:35:41.113 i: [ExoPlayer][EventLogger] audioDecoderInitialized [eventTime=9.40, mediaPos=0.00, window=0, period=0, OMX.google.aac.decoder]
03-23 22:35:41.119 i: [ExoPlayer][EventLogger] audioInputFormat [eventTime=9.41, mediaPos=0.00, window=0, period=0, id=1, mimeType=audio/mp4a-latm, codecs=aac, channels=0, sample_rate=48000, language=unknown, selectionFlags=[default,forced]]
03-23 22:35:41.125 i: [TranscodeSession] Updating session status
03-23 22:35:41.129 i: [TranscodeSession] Direct Play
03-23 22:35:41.136 e: [ExoPlayer][MediaCodecVideoRenderer] Video codec error
  java.lang.IllegalStateException
      at android.media.MediaCodec.native_dequeueOutputBuffer(Native Method)
      at android.media.MediaCodec.dequeueOutputBuffer(MediaCodec.java:2717)
      at androidx.media3.exoplayer.mediacodec.SynchronousMediaCodecAdapter.dequeueOutputBufferIndex(SourceFile:4)
      at androidx.media3.exoplayer.mediacodec.MediaCodecRenderer.drainOutputBuffer(SourceFile:43)
      at androidx.media3.exoplayer.mediacodec.MediaCodecRenderer.render(SourceFile:72)
      at androidx.media3.exoplayer.video.MediaCodecVideoRenderer.render(SourceFile:1)
      at nj.q.render(SourceFile:1)
      at androidx.media3.exoplayer.ExoPlayerImplInternal.doSomeWork(SourceFile:96)
      at androidx.media3.exoplayer.ExoPlayerImplInternal.handleMessage(SourceFile:246)
      at android.os.Handler.dispatchMessage(Handler.java:102)
      at android.os.Looper.loop(Looper.java:211)
      at android.os.HandlerThread.run(HandlerThread.java:65)

03-23 22:35:41.151 e: [ExoPlayer][ExoPlayerImplInternal] Playback error
  androidx.media3.exoplayer.ExoPlaybackException: MediaCodecVideoRenderer error, index=1, format=Format(0, null, null, video/hevc, hevc, 13618000, null, [1920, 1034, 23.976025, null], [-1, -1]), format_supported=YES
      at androidx.media3.exoplayer.ExoPlayerImplInternal.handleMessage(SourceFile:377)
      at android.os.Handler.dispatchMessage(Handler.java:102)
      at android.os.Looper.loop(Looper.java:211)
      at android.os.HandlerThread.run(HandlerThread.java:65)
  Caused by: androidx.media3.exoplayer.video.MediaCodecVideoDecoderException: Decoder failed: OMX.MTK.VIDEO.DECODER.HEVC
      at androidx.media3.exoplayer.video.MediaCodecVideoRenderer.createDecoderException(SourceFile:4)
      at androidx.media3.exoplayer.mediacodec.MediaCodecRenderer.render(SourceFile:155)
      at androidx.media3.exoplayer.video.MediaCodecVideoRenderer.render(SourceFile:1)
      at nj.q.render(SourceFile:1)
      at androidx.media3.exoplayer.ExoPlayerImplInternal.doSomeWork(SourceFile:96)
      at androidx.media3.exoplayer.ExoPlayerImplInternal.handleMessage(SourceFile:246)
      ... 3 more
  Caused by: java.lang.IllegalStateException
      at android.media.MediaCodec.native_dequeueOutputBuffer(Native Method)
      at android.media.MediaCodec.dequeueOutputBuffer(MediaCodec.java:2717)
      at androidx.media3.exoplayer.mediacodec.SynchronousMediaCodecAdapter.dequeueOutputBufferIndex(SourceFile:4)
      at androidx.media3.exoplayer.mediacodec.MediaCodecRenderer.drainOutputBuffer(SourceFile:43)
      at androidx.media3.exoplayer.mediacodec.MediaCodecRenderer.render(SourceFile:72)
      ... 7 more

03-23 22:35:41.154 e: [ExoPlayer][ExoPlayerImplInternal] Disable failed.
  java.lang.IllegalStateException
      at android.media.MediaCodec.native_flush(Native Method)
      at android.media.MediaCodec.flush(MediaCodec.java:2150)
      at androidx.media3.exoplayer.mediacodec.SynchronousMediaCodecAdapter.flush(SourceFile:2)
      at androidx.media3.exoplayer.mediacodec.MediaCodecRenderer.flushCodec(SourceFile:2)
      at androidx.media3.exoplayer.mediacodec.MediaCodecRenderer.flushOrReleaseCodec(SourceFile:67)
      at androidx.media3.exoplayer.mediacodec.MediaCodecRenderer.onDisabled(SourceFile:12)
      at androidx.media3.exoplayer.video.MediaCodecVideoRenderer.onDisabled(SourceFile:12)
      at androidx.media3.exoplayer.BaseRenderer.disable(SourceFile:25)
      at androidx.media3.exoplayer.ExoPlayerImplInternal.disableRenderer(SourceFile:14)
      at androidx.media3.exoplayer.ExoPlayerImplInternal.resetInternal(SourceFile:36)
      at androidx.media3.exoplayer.ExoPlayerImplInternal.stopInternal(SourceFile:13)
      at androidx.media3.exoplayer.ExoPlayerImplInternal.handleMessage(SourceFile:488)
      at android.os.Handler.dispatchMessage(Handler.java:102)
      at android.os.Looper.loop(Looper.java:211)
      at android.os.HandlerThread.run(HandlerThread.java:65)

03-23 22:35:41.155 i: [ExoPlayer][EventLogger] videoDisabled [eventTime=9.45, mediaPos=4.00, window=0, period=0]
03-23 22:35:41.156 i: [ExoPlayer][EventLogger] videoSize [eventTime=9.45, mediaPos=4.00, window=0, period=0, 0, 0]
03-23 22:35:41.156 w: [Player][ExoPlayer] Video size changed to something undefined: 0/0
03-23 22:35:41.168 i: [ExoPlayer][EventLogger] audioDisabled [eventTime=9.46, mediaPos=4.00, window=0, period=0]
03-23 22:35:41.198 i: [FFmpegExtractor] Interrupting extractor for release.
03-23 22:35:41.198 i: [FFmpeg] [INFO] [FFmpegExtractor] Closing demuxer context.
03-23 22:35:41.199 i: [FFmpegExtractor] Extractor has been released.
03-23 22:35:41.200 i: [FFmpeg] [INFO] [FFmpegExtractor] Source has been closed successfully.
03-23 22:35:41.200 i: [LoadControl] Setting buffer size to 51.19 MB / 0 seconds.
03-23 22:35:41.202 i: [ExoPlayer][EventLogger] timeline [eventTime=9.50, mediaPos=4.00, window=0, period=0, periodCount=1, windowCount=1, reason=SOURCE_UPDATE
03-23 22:35:41.203 i: [ExoPlayer][EventLogger] period [5663.00]
03-23 22:35:41.204 i: [ExoPlayer][EventLogger] window [5663.00, seekable=true, dynamic=false]
03-23 22:35:41.204 i: [ExoPlayer][EventLogger] ]

```

The source media (according to MPC-HC):

```auto
General
Complete name : videoname.mp4
Format : MPEG-4
Format profile : Base Media
Codec ID : isom (isom/iso2/mp41)
File size : 1.58 GiB
Duration : 1 h 34 min
Overall bit rate : 2 390 kb/s
Frame rate : 23.976 FPS
Writing application : Lavf60.6.100

Video
ID : 1
Format : HEVC
Format/Info : High Efficiency Video Coding
Format profile : Main 10@L4@Main
Codec ID : hev1
Codec ID/Info : High Efficiency Video Coding
Duration : 1 h 34 min
Bit rate : 2 000 kb/s
Width : 1 920 pixels
Height : 1 034 pixels
Display aspect ratio : 1.85:1
Frame rate mode : Constant
Frame rate : 23.976 (24000/1001) FPS
Color space : YUV
Chroma subsampling : 4:2:0 (Type 2)
Bit depth : 10 bits
Scan type : Progressive
Bits/(Pixel*Frame) : 0.042
Stream size : 1.32 GiB (84%)
Writing library : x265 3.5+1-f0c1022b6:[Linux][GCC 9.4.0][64 bit] 10bit
Encoding settings : cpuid=1111039 / frame-threads=3 / numa-pools=12 / wpp / no-pmode / no-pme / no-psnr / no-ssim / log-level=2 / input-csp=1 / input-res=1920x1034 / interlace=0 / total-frames=0 / level-idc=0 / high-tier=1 / uhd-bd=0 / ref=4 / no-allow-non-conformance / no-repeat-headers / annexb / no-aud / no-eob / no-eos / no-hrd / info / hash=0 / temporal-layers=0 / open-gop / min-keyint=23 / keyint=250 / gop-lookahead=0 / bframes=4 / b-adapt=2 / b-pyramid / bframe-bias=0 / rc-lookahead=25 / lookahead-slices=4 / scenecut=40 / no-hist-scenecut / radl=0 / no-splice / no-intra-refresh / ctu=64 / min-cu-size=8 / rect / no-amp / max-tu-size=32 / tu-inter-depth=1 / tu-intra-depth=1 / limit-tu=0 / rdoq-level=2 / dynamic-rd=0.00 / no-ssim-rd / signhide / no-tskip / nr-intra=0 / nr-inter=0 / no-constrained-intra / strong-intra-smoothing / max-merge=3 / limit-refs=3 / limit-modes / me=3 / subme=3 / merange=57 / temporal-mvp / no-frame-dup / no-hme / weightp / no-weightb / no-analyze-src-pics / deblock=0:0 / sao / no-sao-non-deblock / rd=4 / selective-sao=4 / no-early-skip / rskip / no-fast-intra / no-tskip-fast / no-cu-lossless / no-b-intra / no-splitrd-skip / rdpenalty=0 / psy-rd=2.00 / psy-rdoq=1.00 / no-rd-refine / no-lossless / cbqpoffs=0 / crqpoffs=0 / rc=abr / bitrate=2000 / qcomp=0.60 / qpstep=4 / stats-write=0 / stats-read=2 / cplxblur=20.0 / qblur=0.5 / ipratio=1.40 / pbratio=1.30 / aq-mode=2 / aq-strength=1.00 / cutree / zone-count=0 / no-strict-cbr / qg-size=32 / no-rc-grain / qpmax=69 / qpmin=0 / no-const-vbv / sar=1 / overscan=0 / videoformat=5 / range=0 / colorprim=1 / transfer=1 / colormatrix=1 / chromaloc=1 / chromaloc-top=2 / chromaloc-bottom=2 / display-window=0 / cll=0,0 / min-luma=0 / max-luma=1023 / log2-max-poc-lsb=8 / vui-timing-info / vui-hrd-info / slices=1 / no-opt-qp-pps / no-opt-ref-list-length-pps / no-multi-pass-opt-rps / scenecut-bias=0.05 / no-opt-cu-delta-qp / no-aq-motion / no-hdr10 / no-hdr10-opt / no-dhdr10-opt / no-idr-recovery-sei / analysis-reuse-level=0 / analysis-save-reuse-level=0 / analysis-load-reuse-level=0 / scale-factor=0 / refine-intra=0 / refine-inter=0 / refine-mv=1 / refine-ctu-distortion=0 / no-limit-sao / ctu-info=0 / no-lowpass-dct / refine-analysis-type=0 / copy-pic=1 / max-ausize-factor=1.0 / no-dynamic-refine / no-single-sei / no-hevc-aq / no-svt / no-field / qp-adaptation-range=1.00 / scenecut-aware-qp=0conformance-window-offsets / right=0 / bottom=0 / decoder-max-rate=0 / no-vbv-live-multi-pass / no-mcstf / no-sbrc
Color range : Limited
Color primaries : BT.709
Transfer characteristics : BT.709
Matrix coefficients : BT.709
Menus : 0
Codec configuration box : hvcC

Audio
ID : 2
Format : AAC LC
Format/Info : Advanced Audio Codec Low Complexity
Codec ID : mp4a-40-2
Duration : 1 h 34 min
Source duration : 1 h 34 min
Source_Duration_LastFrame : -11 ms
Bit rate mode : Constant
Bit rate : 384 kb/s
Channel(s) : 6 channels
Channel layout : C L R Ls Rs LFE
Sampling rate : 48.0 kHz
Frame rate : 46.875 FPS (1024 SPF)
Compression mode : Lossy
Stream size : 259 MiB (16%)
Source stream size : 259 MiB (16%)
Default : Yes
Alternate group : 1
Menus : 0

Menu

```

Researching seems like others have has this problems for years, unresolved.

> [@\[BUG\] Plex on Galaxy S42+ (exynos) fails direct play 1080p HEVC content](https://forums.plex.tv/t/bug-plex-on-galaxy-s42-exynos-fails-direct-play-1080p-hevc-content/870629):
>
> Server Version#: 1.87.2.87 Player Version#: 10.10.0.5899 I have noted that my S24+ (exynos) fails to direct play any 1080p HEVC, when it plays just fine any 4K one. as I recently upgraded from S21 (also exynos) I thought that was a S24 issue, but, it also affects the S21, that used to play the same files without a issue last year, even after the Android 14 update. Last year I converted 100% of my 1080p collection to HEVC, now, all of it is unplayable on my phone. 02-27 10:06:44.487 e: [Ex…

[https://forums.plex.tv/t/bug-google-pixel-7-fails-to-direct-play-hevc-files/868540](https://forums.plex.tv/t/bug-google-pixel-7-fails-to-direct-play-hevc-files/868540)

---

<div class="post-metadata">

**Author:** ![BSOD](https://avatars.discourse-cdn.com/v4/letter/b/97f17d/32.png) [@BSOD](https://forums.plex.tv/u/BSOD)\
**Post date:** [March 31, 2025, 4:07am UTC](https://forums.plex.tv/t/bug-exoplaybackexception-for-hevc-media/910058/2 "2025-03-31T04:07:40Z")

</div>

7 day bump

---

<div class="post-metadata">

**Author:** ![BSOD](https://avatars.discourse-cdn.com/v4/letter/b/97f17d/32.png) [@BSOD](https://forums.plex.tv/u/BSOD)\
**Post date:** [April 5, 2025, 5:51pm UTC](https://forums.plex.tv/t/bug-exoplaybackexception-for-hevc-media/910058/3 "2025-04-05T17:51:07Z")

</div>

weekly bump

---

<div class="post-metadata">

**Author:** ![kirides](https://avatars.discourse-cdn.com/v4/letter/k/67e7ee/32.png) [@kirides](https://forums.plex.tv/u/kirides)\
**Post date:** [April 10, 2025, 4:42pm UTC](https://forums.plex.tv/t/bug-exoplaybackexception-for-hevc-media/910058/4 "2025-04-10T16:42:25Z")

</div>

Got the same issues on a Samsung Galaxy Tab A7.  
Files that worked Direct Play / Direct Stream without issues (HEVC 10 bit, 0 b-frames, AAC 2 ch audio, 128k) do no longer play.

Instead i get greeted with “MediaCodecVideoRenderer error, index=0, format=(0, null, null, video/hevc, hevc, 3786000, null, [1280,720,29.976, null], [-1, -1]), format\_supported=YES”

if i disable direct play & stream, and disable Plex HEVC experiment, thus force x264 encoding, videos play, but that reduces the video quality by a large margin even with quicksync on quality.

---

<div class="post-metadata">

**Author:** ![BSOD](https://avatars.discourse-cdn.com/v4/letter/b/97f17d/32.png) [@BSOD](https://forums.plex.tv/u/BSOD)\
**Post date:** [April 18, 2025, 2:06pm UTC](https://forums.plex.tv/t/bug-exoplaybackexception-for-hevc-media/910058/6 "2025-04-18T14:06:28Z")

</div>

weekly bump

---

<div class="post-metadata">

**Author:** ![BSOD](https://avatars.discourse-cdn.com/v4/letter/b/97f17d/32.png) [@BSOD](https://forums.plex.tv/u/BSOD)\
**Post date:** [April 27, 2025, 5:39pm UTC](https://forums.plex.tv/t/bug-exoplaybackexception-for-hevc-media/910058/7 "2025-04-27T17:39:44Z")

</div>

weekly bump

---

<div class="post-metadata">

**Author:** ![Zito88](https://avatars.discourse-cdn.com/v4/letter/z/4bbf92/32.png) [@Zito88](https://forums.plex.tv/u/Zito88)\
**Post date:** [April 30, 2025, 1:35am UTC](https://forums.plex.tv/t/bug-exoplaybackexception-for-hevc-media/910058/8 "2025-04-30T01:35:43Z")

</div>

I had this happen to me too when the app updated for me this week. After trying a lot of things I was able to narrow it down to being an issue with Plex on my specific phone, not a PMS issue. After I tried a lot of things on my phone I was able to fix it by going into the app settings on my phone, going to Plex, Storage, and hitting Clear Data (I recommend clearing the cache too but that alone does not fix it.) You’ll need to log back in and redownload any videos you had on your phone but it fixed it for me.

---

<div class="post-metadata">

**Author:** ![BSOD](https://avatars.discourse-cdn.com/v4/letter/b/97f17d/32.png) [@BSOD](https://forums.plex.tv/u/BSOD)\
**Post date:** [April 30, 2025, 3:30am UTC](https://forums.plex.tv/t/bug-exoplaybackexception-for-hevc-media/910058/9 "2025-04-30T03:30:34Z")

</div>

Interesting. You might be onto something with the app reset…

Amazon store version of Plex still is 10.27.1.2743.  
Cleared cache and data, along with logging into the app again. Downloaded a x265 movie which played without any issue offline (disabled wifi). Need to test a few more to confirm its really a resolution.

---

<div class="post-metadata">

**Author:** ![BSOD](https://avatars.discourse-cdn.com/v4/letter/b/97f17d/32.png) [@BSOD](https://forums.plex.tv/u/BSOD)\
**Post date:** [April 30, 2025, 5:03am UTC](https://forums.plex.tv/t/bug-exoplaybackexception-for-hevc-media/910058/10 "2025-04-30T05:03:55Z")

</div>

Not a solution.

Downloaded 4x movies, 3 x265 and 1 x264 (using 720p quality).  
1 of 3 x265 will play.  
1 of 1 x264 will play.

---

<div class="post-metadata">

**Author:** ![BSOD](https://avatars.discourse-cdn.com/v4/letter/b/97f17d/32.png) [@BSOD](https://forums.plex.tv/u/BSOD)\
**Post date:** [May 5, 2025, 3:23pm UTC](https://forums.plex.tv/t/bug-exoplaybackexception-for-hevc-media/910058/11 "2025-05-05T15:23:57Z")

</div>

weekly bump

---

<div class="post-metadata">

**Author:** ![MovieFan](https://avatars.discourse-cdn.com/v4/letter/m/779978/32.png) [@MovieFan](https://forums.plex.tv/u/MovieFan)\
**Post date:** [May 5, 2025, 7:48pm UTC](https://forums.plex.tv/t/bug-exoplaybackexception-for-hevc-media/910058/12 "2025-05-05T19:48:08Z")

</div>

Have you tried redownloading the file? I’ve seen issues where after db changes occur in PMS, downloads doesn’t work right.

---

<div class="post-metadata">

**Author:** ![MovieFan](https://avatars.discourse-cdn.com/v4/letter/m/779978/32.png) [@MovieFan](https://forums.plex.tv/u/MovieFan)\
**Post date:** [May 5, 2025, 7:50pm UTC](https://forums.plex.tv/t/bug-exoplaybackexception-for-hevc-media/910058/13 "2025-05-05T19:50:17Z")

</div>

Also, what Fire OS is your device? It’s possible there is a bug in Amazon’s version of exoplayer.

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<div class="post-metadata">

**Author:** ![BSOD](https://avatars.discourse-cdn.com/v4/letter/b/97f17d/32.png) [@BSOD](https://forums.plex.tv/u/BSOD)\
**Post date:** [May 5, 2025, 9:52pm UTC](https://forums.plex.tv/t/bug-exoplaybackexception-for-hevc-media/910058/14 "2025-05-05T21:52:22Z")

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Yes.  
last week, cleared cache and data for the plex app, re-signed in, and re-downloaded many movies. Didn’t solve the issue.

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**Author:** ![BSOD](https://avatars.discourse-cdn.com/v4/letter/b/97f17d/32.png) [@BSOD](https://forums.plex.tv/u/BSOD)\
**Post date:** [May 5, 2025, 10:00pm UTC](https://forums.plex.tv/t/bug-exoplaybackexception-for-hevc-media/910058/15 "2025-05-05T22:00:07Z")

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Fire HD 8 KFONWI , latest is Fire OS 7 per [Identifying Fire Tablet Devices | Fire Tablets](https://developer.amazon.com/docs/fire-tablets/ft-identifying-tablet-devices.html)  
Tablet is running Fire OS 7.3.3.1

Believe its wider issue, as family friends have a old samsung tablet (don’t have exact model #) also exhibiting same symptoms.

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**Author:** ![MovieFan](https://avatars.discourse-cdn.com/v4/letter/m/779978/32.png) [@MovieFan](https://forums.plex.tv/u/MovieFan)\
**Post date:** [May 10, 2025, 7:45am UTC](https://forums.plex.tv/t/bug-exoplaybackexception-for-hevc-media/910058/16 "2025-05-10T07:45:28Z")

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Wouldn’t be the same issue since there isn’t downloads on a tv. The only thing i see is that on your original log excerpt you provided, it showed the audio as having 0 channels. If that’s what the player is trying to play, that can cause the issues you are seeing. I would check if the original files that don’t play when downloaded have a common audio format.

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<div class="post-metadata">

**Author:** ![BSOD](https://avatars.discourse-cdn.com/v4/letter/b/97f17d/32.png) [@BSOD](https://forums.plex.tv/u/BSOD)\
**Post date:** [May 10, 2025, 4:12pm UTC](https://forums.plex.tv/t/bug-exoplaybackexception-for-hevc-media/910058/17 "2025-05-10T16:12:16Z")

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Attention to detail is lacking …

Samsung TABLET, not a TV.  
There ARE audio channels present by the media output in the 2nd log output of the content.  
That specific video plays without issue on ALL other plex devices, just the Amazon tablet is the outlier.

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<div class="post-metadata">

**Author:** ![BSOD](https://avatars.discourse-cdn.com/v4/letter/b/97f17d/32.png) [@BSOD](https://forums.plex.tv/u/BSOD)\
**Post date:** [June 25, 2025, 2:44pm UTC](https://forums.plex.tv/t/bug-exoplaybackexception-for-hevc-media/910058/18 "2025-06-25T14:44:37Z")

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Monthly bump, as problem still exists.  
Plex version is now 10.29.0.135.

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<div class="post-metadata">

**Author:** ![BSOD](https://avatars.discourse-cdn.com/v4/letter/b/97f17d/32.png) [@BSOD](https://forums.plex.tv/u/BSOD)\
**Post date:** [September 1, 2025, 9:16pm UTC](https://forums.plex.tv/t/bug-exoplaybackexception-for-hevc-media/910058/19 "2025-09-01T21:16:53Z")

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bump, still a problem

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<div class="post-metadata">

**Author:** ![BSOD](https://avatars.discourse-cdn.com/v4/letter/b/97f17d/32.png) [@BSOD](https://forums.plex.tv/u/BSOD)\
**Post date:** [October 5, 2025, 6:25pm UTC](https://forums.plex.tv/t/bug-exoplaybackexception-for-hevc-media/910058/20 "2025-10-05T18:25:40Z")

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still not fixed. really disappointing.

Server Version#: 1.42.2.10156 (on Windows)  
Player Version#: 10.30.5.4094

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<div class="post-metadata">

**Author:** ![BSOD](https://avatars.discourse-cdn.com/v4/letter/b/97f17d/32.png) [@BSOD](https://forums.plex.tv/u/BSOD)\
**Post date:** [November 8, 2025, 10:51pm UTC](https://forums.plex.tv/t/bug-exoplaybackexception-for-hevc-media/910058/21 "2025-11-08T22:51:38Z")

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bump, still a problem

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