# BUG: play after navigating restarts from beginning **URL:** \ **Category:** General Discussions\ **Tags:** roku, playback\ **Created:** [June 11, 2020, 2:14pm UTC](https://forums.plex.tv/t/bug-play-after-navigating-restarts-from-beginning/602434 "2020-06-11T14:14:31Z")\ **Posts on this page:** 13\ **Page:** 1
**Author:** ![mlippert](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/mlippert/32/164971_2.png) [@mlippert](https://forums.plex.tv/u/mlippert)\ **Post date:** [June 11, 2020, 2:14pm UTC](https://forums.plex.tv/t/bug-play-after-navigating-restarts-from-beginning/602434/1 "2020-06-11T14:14:32Z")
I rewind (usually 10-20 seconds) a lot. Recently (sometime in the last month or so) on my **Roku Ultra** , when I rewind (actually when I navigate to any particular position in the video) and then play, I see the loading 33%… which stops and restarts and then playing starts from the beginning of the video instead of where I was on the navigation bar. This is happening playing from the plex server on my local network, not remote. Before this was happening, I remember that frequently when I pressed play I’d get an error screen saying there had been a problem loading the video and giving me an option to retry. Retrying worked 99+% of the time. I don’t know if this is a change on the client or the server, but both are up-to-date. This happens incredibly frequently and is incredibly annoying as I try to remember where I was, and sometimes happens again when I navigate back to where I was, so I have to navigate again (which isn’t all that quick). ---
**Author:** ![Rascal151](https://avatars.discourse-cdn.com/v4/letter/r/13edae/32.png) [@Rascal151](https://forums.plex.tv/u/Rascal151)\ **Post date:** [June 12, 2020, 1:13pm UTC](https://forums.plex.tv/t/bug-play-after-navigating-restarts-from-beginning/602434/2 "2020-06-12T13:13:45Z")
This! I am experiencing the exact same behavior. Roku Ultra, Synology DS418play. The scenario is: I record NBC Nightly News every day (this also happens to other shows, not just the news). Most days we watch it after it has finished recording. I do not run auto commercial skip on this show because it gets it horribly wrong. At the commercial, I always use the remote to skip it. I click six times (or whatever) and the 33% shows on the screen like normal, however it then immediately reverts to 13%, grinds for a bit, and starts the video at the beginning. As soon as the video starts at the beginning, playing around with it I have discovered that if I immediately fast forward to the position I want (say, 22:30) and press play it will usually, but not always, start there. The next commercial break the same thing happens: I fast forward, 33% to 13%, video to the beginning, fast forward again to the new position (say 24:40), usually works. This behavior started relatively recently, but I don’t know exactly when. Past two to three weeks. I’m willing to revert to a few previous versions when I have time to test, but it won’t be soon. I’m happy to provide logs if needed. ---
**Author:** ![mlippert](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/mlippert/32/164971_2.png) [@mlippert](https://forums.plex.tv/u/mlippert)\ **Post date:** [June 12, 2020, 1:59pm UTC](https://forums.plex.tv/t/bug-play-after-navigating-restarts-from-beginning/602434/3 "2020-06-12T13:59:28Z")
Thanks for confirming it isn’t only me! When/If you get around to testing, (assuming Plex hasn’t fixed the issue before that 🤞) please reply w/ whatever you find, positive or negative. Also, I can see how I could revert the server version (although I wonder about possible db issues), but I don’t know any way to revert or actually influence in any way the client version on my roku. ---
**Author:** ![concord](https://avatars.discourse-cdn.com/v4/letter/c/b4bc9f/32.png) [@concord](https://forums.plex.tv/u/concord)\ **Post date:** [June 14, 2020, 9:56pm UTC](https://forums.plex.tv/t/bug-play-after-navigating-restarts-from-beginning/602434/4 "2020-06-14T21:56:10Z")
I have this issue also with the released and beta versions of Roku app, it’s very frustrating trying to fast forward and then end back at the beginning. I wonder if this has anything to do with their prep of the “skip intro” code. I noticed that my .mp4 files don’t have this issue, however recorded videos and ripped movies (.mkv) have this issue. ---
**Author:** ![JohnC998](https://avatars.discourse-cdn.com/v4/letter/j/53a042/32.png) [@JohnC998](https://forums.plex.tv/u/JohnC998)\ **Post date:** [June 16, 2020, 3:33pm UTC](https://forums.plex.tv/t/bug-play-after-navigating-restarts-from-beginning/602434/5 "2020-06-16T15:33:24Z")
Sorry, I have no solution to this most annoying problem but I’d like to add my voice to getting it looked at. Is there anything I can supply to help? Logs? Using PMS with Windows 10 + Roku. ---
**Author:** ![ljunkie](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/ljunkie/32/6512_2.png) [@ljunkie](https://forums.plex.tv/u/ljunkie)\ **Post date:** [June 16, 2020, 7:07pm UTC](https://forums.plex.tv/t/bug-play-after-navigating-restarts-from-beginning/602434/6 "2020-06-16T19:07:18Z")
Hi All. I think we have tracked this down. We’ll have a update coming soon to correct the issue. 🤞 ---
**Author:** ![mlippert](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/mlippert/32/164971_2.png) [@mlippert](https://forums.plex.tv/u/mlippert)\ **Post date:** [June 16, 2020, 8:19pm UTC](https://forums.plex.tv/t/bug-play-after-navigating-restarts-from-beginning/602434/7 "2020-06-16T20:19:25Z")
@ljunkie Thanks for the update, and 🤞 . Could you tell us generally where you think the problem is, ie server or client and if client is it Roku specific? ---
**Author:** ![ljunkie](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/ljunkie/32/6512_2.png) [@ljunkie](https://forums.plex.tv/u/ljunkie)\ **Post date:** [June 16, 2020, 8:27pm UTC](https://forums.plex.tv/t/bug-play-after-navigating-restarts-from-beginning/602434/8 "2020-06-16T20:27:06Z")
> [@mlippert](#): > > Could you tell us generally where you think the problem is, ie server or client and if client is it Roku specific? It was a client regression. It affected the scenario of a seek failing and the Roku attempting to restart/resume after a failure. During the seek, the position was set to 0 but it was seeking to X. Upon a failure, we attempted to restart/resume using the current position, which ended up being 0. ---
**Author:** ![ljunkie](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/ljunkie/32/6512_2.png) [@ljunkie](https://forums.plex.tv/u/ljunkie)\ **Post date:** [June 16, 2020, 8:29pm UTC](https://forums.plex.tv/t/bug-play-after-navigating-restarts-from-beginning/602434/9 "2020-06-16T20:29:22Z")
The _fix_ is out in the Preview release, we’ll be updating the official channel too, but that will take some time before being approved. > [@Plex for Roku](https://forums.plex.tv/t/plex-for-roku/9463/219): > > We’ve released an update to the [Plex preview channel](https://my.roku.com/account/add?channel=plexpreview)- 6.6.2 FIXES: (Video) playback failure after seeking could restart the video. ---
**Author:** ![mlippert](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/mlippert/32/164971_2.png) [@mlippert](https://forums.plex.tv/u/mlippert)\ **Post date:** [June 17, 2020, 1:12pm UTC](https://forums.plex.tv/t/bug-play-after-navigating-restarts-from-beginning/602434/10 "2020-06-17T13:12:57Z")
Thanks for the explanation and for the fix! I added the Plex preview channel (thank you for the link) and tested last night, and it works. I encountered a couple of times when I went back 10-20sec and it just reloaded right away, a couple of times when it restarted once and then loaded, and several more times (seeming more frequent after about 1/2 through the video) when it decided there was an error and gave me the screen asking to retry (and I forget the other options because I always have selected retry and it has (I think) always succeeded when I do. ---
**Author:** ![mshoward82](https://avatars.discourse-cdn.com/v4/letter/m/13edae/32.png) [@mshoward82](https://forums.plex.tv/u/mshoward82)\ **Post date:** [July 10, 2020, 10:06pm UTC](https://forums.plex.tv/t/bug-play-after-navigating-restarts-from-beginning/602434/11 "2020-07-10T22:06:53Z")
I am still experiencing this issue on my roku streaming stick+ 3810X - Version 9.3.0 Build 4172-50 Both on the regular version and the Preview version. - Plex Version 6.6 Build 4 - Plex Preview Version 6.6 Build 4 They both say the same version number. I ran the “Check for Updates”, but says they are up to date. Is there another way to update to version 6.6.2? ---
**Author:** ![mshoward82](https://avatars.discourse-cdn.com/v4/letter/m/13edae/32.png) [@mshoward82](https://forums.plex.tv/u/mshoward82)\ **Post date:** [July 19, 2020, 2:56pm UTC](https://forums.plex.tv/t/bug-play-after-navigating-restarts-from-beginning/602434/12 "2020-07-19T14:56:10Z")
My Roku stick updated the Plex Preview to Version 6.6 Build 5. And I am still having the fast forward issue. If I fast forward or rewind, there is no movement. It just goes back to where I started from. ---
**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\ **Post date:** [October 17, 2020, 2:56pm UTC](https://forums.plex.tv/t/bug-play-after-navigating-restarts-from-beginning/602434/13 "2020-10-17T14:56:18Z")
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