# \[BUG\] Plex claims library is empty when recommendations are turned off **URL:** \ **Category:** Plex Players\ **Tags:** player-windows\ **Created:** [July 15, 2022, 8:51pm UTC](https://forums.plex.tv/t/bug-plex-claims-library-is-empty-when-recommendations-are-turned-off/800890 "2022-07-15T20:51:23Z")\ **Posts on this page:** 20\ **Page:** 1
**Author:** ![soomon](https://avatars.discourse-cdn.com/v4/letter/s/f6c823/32.png) [@soomon](https://forums.plex.tv/u/soomon)\ **Post date:** [July 15, 2022, 8:51pm UTC](https://forums.plex.tv/t/bug-plex-claims-library-is-empty-when-recommendations-are-turned-off/800890/1 "2022-07-15T20:51:23Z")
Server Version: 1.27.2.5929 Player Version: 1.48.2.3124-647ff031 I have a working plex server on my synology nas. After I turned off all recommendations for all libraries, when I click on a library in either the web interface or the windows app, it opens the “recommended” tab which claims: “Library” is empty Expecting more? Visit the Manage Libraries page to add folders and scan library files. ![2022-07-15 22_43_29-Plex](https://global.discourse-cdn.com/plex/original/4X/8/f/0/8f074fee8065452caeb6f53da43ea653e11135de.jpeg) When I click on the “Library” tab on the top I can see the content. This is not a bug with my clients, because others see the same issue. I consider this a bug because: It claims the library would be empty, although it is not. What is empty is the recommendations, not the library. This is irritating for users. I suggest that either: - Plex should offer a way to disable recommendation tabs / recommendations all together - Plex should state: “Recommendations are empty, check out the Library tab” and show a link to the library tab next to this statement. Thanks for taking care of this! ---
**Author:** ![ChuckPa](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/chuckpa/32/79710_2.png) [@ChuckPa](https://forums.plex.tv/u/ChuckPa)\ **Post date:** [July 15, 2022, 9:09pm UTC](https://forums.plex.tv/t/bug-plex-claims-library-is-empty-when-recommendations-are-turned-off/800890/2 "2022-07-15T21:09:18Z")
> [@soomon](#): > > 1.48.2.3124-647ff031 This is not a server version. Current Public is 1.27.2 Please check again. Settings - Server - General. Do you actually have media indexed? ---
**Author:** ![soomon](https://avatars.discourse-cdn.com/v4/letter/s/f6c823/32.png) [@soomon](https://forums.plex.tv/u/soomon)\ **Post date:** [July 15, 2022, 9:29pm UTC](https://forums.plex.tv/t/bug-plex-claims-library-is-empty-when-recommendations-are-turned-off/800890/3 "2022-07-15T21:29:55Z")
You are correct, 1.48… is probably the player version. I have edited the post. The installed synology package version is 1.27.2.5929 Yes, I do have media indexed. It shows up in the “library” tab of the library. And that is exactly why I report this as a bug. The library has content, yet the “Recommendations” tab claims otherwise. I followed this tutorial by Plex to disable all recommendations (all checkboxes are unchecked) ---
**Author:** ![ChuckPa](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/chuckpa/32/79710_2.png) [@ChuckPa](https://forums.plex.tv/u/ChuckPa)\ **Post date:** [July 15, 2022, 10:25pm UTC](https://forums.plex.tv/t/bug-plex-claims-library-is-empty-when-recommendations-are-turned-off/800890/4 "2022-07-15T22:25:25Z")
Would it be possible to get the DEBUG logs ZIP file ? I’d like just to make certain nothing is obvious/broken. If not then there will be a setting somewhere (and I’ll get us help for that; I’m the platform guy) ---
**Author:** ![soomon](https://avatars.discourse-cdn.com/v4/letter/s/f6c823/32.png) [@soomon](https://forums.plex.tv/u/soomon)\ **Post date:** [July 16, 2022, 7:34am UTC](https://forums.plex.tv/t/bug-plex-claims-library-is-empty-when-recommendations-are-turned-off/800890/5 "2022-07-16T07:34:47Z")
→ removed logs for privacy reasons ← Sure 🙂 Thanks for taking a look! ---
**Author:** ![ChuckPa](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/chuckpa/32/79710_2.png) [@ChuckPa](https://forums.plex.tv/u/ChuckPa)\ **Post date:** [July 16, 2022, 4:27pm UTC](https://forums.plex.tv/t/bug-plex-claims-library-is-empty-when-recommendations-are-turned-off/800890/6 "2022-07-16T16:27:38Z")
Thanks for the logs. As I suspected , the server itself is fine. We don’t have a server or platform problem I use Linux so can’t use the player app you do. So I get this issue in the right place , may I ask ? 1. You’re using the Plex player on windows ? 2. It’s the windows player app where you have an issue ? 3. If you open the Plex/web (browser app), which shows Recommended & Library on the same page, everything is ok? ---
**Author:** ![soomon](https://avatars.discourse-cdn.com/v4/letter/s/f6c823/32.png) [@soomon](https://forums.plex.tv/u/soomon)\ **Post date:** [July 16, 2022, 4:42pm UTC](https://forums.plex.tv/t/bug-plex-claims-library-is-empty-when-recommendations-are-turned-off/800890/7 "2022-07-16T16:42:57Z")
Thanks for taking a look. Yes I use plex player on Windows, but Plex.tv shows the same behavior. I noticed that when I have an unfinished movie, it shows up on the recommended tab and the error is gone, since the recommended tab now has content. But when I finish watching that the error is back. I think it’s not an issue related to any platform. I assume: As soon as there is no content for the recommended tab, it claims the library would be empty, although it’s not. ---
**Author:** ![ChuckPa](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/chuckpa/32/79710_2.png) [@ChuckPa](https://forums.plex.tv/u/ChuckPa)\ **Post date:** [July 16, 2022, 4:57pm UTC](https://forums.plex.tv/t/bug-plex-claims-library-is-empty-when-recommendations-are-turned-off/800890/8 "2022-07-16T16:57:28Z")
> [@soomon](#): > > I assume: As soon as there is no content for the recommended tab, it claims the library would be empty, although it’s not. Can you show me what you see from the recommended page? ---
**Author:** ![soomon](https://avatars.discourse-cdn.com/v4/letter/s/f6c823/32.png) [@soomon](https://forums.plex.tv/u/soomon)\ **Post date:** [July 16, 2022, 5:00pm UTC](https://forums.plex.tv/t/bug-plex-claims-library-is-empty-when-recommendations-are-turned-off/800890/9 "2022-07-16T17:00:21Z")
If there is an unfinished media, I see “continue watching” for that media. if there is none, I see the screenshot in my original post. ---
**Author:** ![ChuckPa](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/chuckpa/32/79710_2.png) [@ChuckPa](https://forums.plex.tv/u/ChuckPa)\ **Post date:** [July 16, 2022, 5:01pm UTC](https://forums.plex.tv/t/bug-plex-claims-library-is-empty-when-recommendations-are-turned-off/800890/12 "2022-07-16T17:01:46Z")
I can’t replicate that in Plex/web. I will get someone who knows the windows app to come look. sorry I couldn’t be of any help ---
**Author:** ![soomon](https://avatars.discourse-cdn.com/v4/letter/s/f6c823/32.png) [@soomon](https://forums.plex.tv/u/soomon)\ **Post date:** [July 16, 2022, 5:06pm UTC](https://forums.plex.tv/t/bug-plex-claims-library-is-empty-when-recommendations-are-turned-off/800890/13 "2022-07-16T17:06:19Z")
![2022-07-16 19_03_20-Plex](https://global.discourse-cdn.com/plex/original/4X/2/2/7/227fd63a21f4d4c9cea7a408ce08616d9d4d7d9a.jpeg) → I marked it as complete ![2022-07-16 19_04_45-Plex](https://global.discourse-cdn.com/plex/original/4X/6/c/d/6cdd2c1a01a54e3c5f462774dc9fb42d87652080.jpeg) But the library is not empty. It’s not the windows app. Plex.tv web abb has the same issue. To me, it seems to be a mistake in the code. ---
**Author:** ![soomon](https://avatars.discourse-cdn.com/v4/letter/s/f6c823/32.png) [@soomon](https://forums.plex.tv/u/soomon)\ **Post date:** [July 16, 2022, 5:13pm UTC](https://forums.plex.tv/t/bug-plex-claims-library-is-empty-when-recommendations-are-turned-off/800890/14 "2022-07-16T17:13:22Z")
it’s super easy to replicate: Go to settings → Manage → Libraries → remove all checkmarks from “Library recommended” and you should see the same behavior. If I turn on even one of the recommendations, it shows up the recommendation. If you turn that recommendation off, the issue is visible ![2022-07-16 19_12_19-Plex](https://global.discourse-cdn.com/plex/original/4X/0/1/e/01e8b5b90858087ecf262a9832214c15fad34bbc.png) If there is any way to interact with Plex support other than the forums, I can shows you the issue live on my PC ---
**Author:** ![ChuckPa](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/chuckpa/32/79710_2.png) [@ChuckPa](https://forums.plex.tv/u/ChuckPa)\ **Post date:** [July 16, 2022, 5:15pm UTC](https://forums.plex.tv/t/bug-plex-claims-library-is-empty-when-recommendations-are-turned-off/800890/15 "2022-07-16T17:15:24Z")
If I were to sum this up – When there are no recommendations (whether turned off or everything played), You would like to see “There are no recommendations at this time” or words to the similar ? ---
**Author:** ![soomon](https://avatars.discourse-cdn.com/v4/letter/s/f6c823/32.png) [@soomon](https://forums.plex.tv/u/soomon)\ **Post date:** [July 16, 2022, 5:18pm UTC](https://forums.plex.tv/t/bug-plex-claims-library-is-empty-when-recommendations-are-turned-off/800890/16 "2022-07-16T17:18:12Z")
No. If there are not recommendations, it claims the library would be empty, as shown in the screenshot in the original post ---
**Author:** ![ChuckPa](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/chuckpa/32/79710_2.png) [@ChuckPa](https://forums.plex.tv/u/ChuckPa)\ **Post date:** [July 16, 2022, 5:18pm UTC](https://forums.plex.tv/t/bug-plex-claims-library-is-empty-when-recommendations-are-turned-off/800890/17 "2022-07-16T17:18:37Z")
> [@ChuckPa](#): > > You would like to see “There are no recommendations at this time” > or words to the similar ? Please read again?? ---
**Author:** ![soomon](https://avatars.discourse-cdn.com/v4/letter/s/f6c823/32.png) [@soomon](https://forums.plex.tv/u/soomon)\ **Post date:** [July 16, 2022, 5:25pm UTC](https://forums.plex.tv/t/bug-plex-claims-library-is-empty-when-recommendations-are-turned-off/800890/18 "2022-07-16T17:25:46Z")
I read your message 6 times now, I am still not sure what you are asking for. Current situation: When there are no recommendations, it claims the library would be empty (see screenshot in my original post) although it is not. What it should do: Check if the library is empty. if the library is empty, say it’s empty. if the library is not empty, say something like “there are no recommendations, switch to the library tab”. ---
**Author:** ![ChuckPa](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/chuckpa/32/79710_2.png) [@ChuckPa](https://forums.plex.tv/u/ChuckPa)\ **Post date:** [July 16, 2022, 5:34pm UTC](https://forums.plex.tv/t/bug-plex-claims-library-is-empty-when-recommendations-are-turned-off/800890/19 "2022-07-16T17:34:07Z")
> [@soomon](#): > > Current situation: When there are no recommendations, it claims the library would be empty (see screenshot in my original post) although it is not. > > What it should do: Check if the library is empty. if the library is empty, say it’s empty. if the library is not empty, say something like “there are no recommendations, switch to the library tab”. I ask: When there is no content to display in the “Recommended” tab, Would you prefer it state " There are no recommendations at this time " ? ---
**Author:** ![soomon](https://avatars.discourse-cdn.com/v4/letter/s/f6c823/32.png) [@soomon](https://forums.plex.tv/u/soomon)\ **Post date:** [July 16, 2022, 5:35pm UTC](https://forums.plex.tv/t/bug-plex-claims-library-is-empty-when-recommendations-are-turned-off/800890/20 "2022-07-16T17:35:10Z")
Ah yeah. That would make sense. And I think telling the user to switch to the library tab might be helpful as well. ---
**Author:** ![ChuckPa](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/chuckpa/32/79710_2.png) [@ChuckPa](https://forums.plex.tv/u/ChuckPa)\ **Post date:** [July 16, 2022, 5:36pm UTC](https://forums.plex.tv/t/bug-plex-claims-library-is-empty-when-recommendations-are-turned-off/800890/21 "2022-07-16T17:36:25Z")
Thank you. I’ll forward that. Now that we’ve sorted this out (thank you) 😉 I’ll move your thread over to the player section so they can ask you questions should there be any. ---
**Author:** ![soomon](https://avatars.discourse-cdn.com/v4/letter/s/f6c823/32.png) [@soomon](https://forums.plex.tv/u/soomon)\ **Post date:** [July 16, 2022, 5:37pm UTC](https://forums.plex.tv/t/bug-plex-claims-library-is-empty-when-recommendations-are-turned-off/800890/22 "2022-07-16T17:37:19Z")
Thanks for your quick support!!! 🙂 [Next page](https://forums.plex.tv/t/bug-plex-claims-library-is-empty-when-recommendations-are-turned-off/800890.md?page=2)