# BUG: Plex for Mac unable to play video

**URL:** <https://forums.plex.tv/t/bug-plex-for-mac-unable-to-play-video/790266>\
**Category:** Plex Players\
**Tags:** player-mac\
**Created:** [April 26, 2022, 10:07pm UTC](https://forums.plex.tv/t/bug-plex-for-mac-unable-to-play-video/790266 "2022-04-26T22:07:22Z")\
**Posts on this page:** 19\
**Page:** 1

<div class="post-metadata">

**Author:** ![wingcomm](https://avatars.discourse-cdn.com/v4/letter/w/958977/32.png) [@wingcomm](https://forums.plex.tv/u/wingcomm)\
**Post date:** [April 26, 2022, 10:07pm UTC](https://forums.plex.tv/t/bug-plex-for-mac-unable-to-play-video/790266/1 "2022-04-26T22:07:22Z")

</div>

Discovered that Plex for Mac is unable to play Videos anymore. Plex in Chrome/Safari work fine.

Plex for Mac Version 1.43.4.2971-aa2133cc  
Plex Media Server 1.26.0.5715

Plex Media Server console shows an unending stream of these errors in the logs:

`Failed to stream media, client probably disconnected after 16662528 bytes: 104 - Connection reset by peer`

I tried Plex Media Player and saw the same behavior.

I am connecting directly over my LAN on the same subnet to the Plex server.

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<div class="post-metadata">

**Author:** ![tom80H](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/tom80h/32/19753_2.png) [@tom80H](https://forums.plex.tv/u/tom80H)\
**Post date:** [April 26, 2022, 11:17pm UTC](https://forums.plex.tv/t/bug-plex-for-mac-unable-to-play-video/790266/2 "2022-04-26T23:17:56Z")

</div>

Are you getting any error messages?  
Do you experience the same for different videos?

I just tested this on the same version (running on macOS 12.3.1) and cannot reproduce any issues (video is playing straight away without issues).

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<div class="post-metadata">

**Author:** ![wingcomm](https://avatars.discourse-cdn.com/v4/letter/w/958977/32.png) [@wingcomm](https://forums.plex.tv/u/wingcomm)\
**Post date:** [April 26, 2022, 11:51pm UTC](https://forums.plex.tv/t/bug-plex-for-mac-unable-to-play-video/790266/3 "2022-04-26T23:51:54Z")

</div>

I was seeing it for all the videos I’m testing with at the moment. I just switched to a few different videos and those seem to work fine in the Plex App.

I zipped a screen recording of the spinning wheel that pops up.

[Screen Recording 2022-04-26 at 7.41.25 PM.mov.zip](https://forums.plex.tv/uploads/short-url/7fCGDF819j2x3JJghJ5BiukhwCM.zip) (335.1 KB)

I tested this on macOS 12.3.1 on an M1 Max. I also tested this on an Intel Mac running macOS 11 as well.

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<div class="post-metadata">

**Author:** ![wingcomm](https://avatars.discourse-cdn.com/v4/letter/w/958977/32.png) [@wingcomm](https://forums.plex.tv/u/wingcomm)\
**Post date:** [April 28, 2022, 6:22pm UTC](https://forums.plex.tv/t/bug-plex-for-mac-unable-to-play-video/790266/4 "2022-04-28T18:22:48Z")

</div>

@tom80H Any other insights? There’s nothing wrong with these videos, they play fine in browsers with Plex and on the mobile iOS app as well.

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<div class="post-metadata">

**Author:** ![tom80H](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/tom80h/32/19753_2.png) [@tom80H](https://forums.plex.tv/u/tom80H)\
**Post date:** [April 28, 2022, 9:56pm UTC](https://forums.plex.tv/t/bug-plex-for-mac-unable-to-play-video/790266/5 "2022-04-28T21:56:40Z")

</div>

Sorry… none based on that little snippet.

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<div class="post-metadata">

**Author:** ![wingcomm](https://avatars.discourse-cdn.com/v4/letter/w/958977/32.png) [@wingcomm](https://forums.plex.tv/u/wingcomm)\
**Post date:** [April 29, 2022, 12:08am UTC](https://forums.plex.tv/t/bug-plex-for-mac-unable-to-play-video/790266/6 "2022-04-29T00:08:14Z")

</div>

Is there any further troubleshooting that you’d suggest?

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<div class="post-metadata">

**Author:** ![tom80H](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/tom80h/32/19753_2.png) [@tom80H](https://forums.plex.tv/u/tom80H)\
**Post date:** [April 29, 2022, 5:59am UTC](https://forums.plex.tv/t/bug-plex-for-mac-unable-to-play-video/790266/7 "2022-04-29T05:59:21Z")

</div>

The client logs might contain some helpful details.

---

<div class="post-metadata">

**Author:** ![wingcomm](https://avatars.discourse-cdn.com/v4/letter/w/958977/32.png) [@wingcomm](https://forums.plex.tv/u/wingcomm)\
**Post date:** [April 29, 2022, 8:26am UTC](https://forums.plex.tv/t/bug-plex-for-mac-unable-to-play-video/790266/8 "2022-04-29T08:26:31Z")

</div>

Hi @tom80H ,

Here are the messages that pop up while playing an affected file on Plex for Mac:

```auto
pr 29, 2022 04:07:28.840 [0x2004f0600] ERROR - [Web] Did not move header "accept" to query string. This can result in an unnecessary OPTIONS preflight request.
Apr 29, 2022 04:07:28.863 [0x304c2d000] DEBUG - [MPVEngine/mpv] ffmpeg: stream level seek from 75580 to 7632255
Apr 29, 2022 04:07:29.231 [0x304c2d000] DEBUG - [MPVEngine/mpv] ffmpeg: stream level seek from 7648639 to 59208
Apr 29, 2022 04:07:29.249 [0x304c2d000] INFO - [MPVEngine/mpv] cplayer: VO: [gpu] 1280x720 videotoolbox[nv12]
Apr 29, 2022 04:07:29.249 [0x304c2d000] DEBUG - [MPVEngine/mpv] cplayer: VO: Description: Shader-based GPU Renderer
Apr 29, 2022 04:07:29.249 [0x304c2d000] DEBUG - [MPVEngine/mpv] vo/gpu: reconfig to 1280x720 videotoolbox[nv12] bt.709/bt.709/bt.1886/limited/display SP=1.000000 CL=mpeg2/4/h264
Apr 29, 2022 04:07:29.255 [0x304c2d000] DEBUG - [MPVEngine/mpv] vo/gpu: Resize: 3290x1906
Apr 29, 2022 04:07:29.255 [0x304c2d000] DEBUG - [MPVEngine/mpv] vo/gpu: Window size: 3290x1906 (Borders: l=0 t=0 r=0 b=0)
Apr 29, 2022 04:07:29.255 [0x304c2d000] DEBUG - [MPVEngine/mpv] vo/gpu: Video source: 1280x720 (1:1)
Apr 29, 2022 04:07:29.255 [0x304c2d000] DEBUG - [MPVEngine/mpv] vo/gpu: Video display: (0, 0) 1280x720 -> (0, 28) 3290x1850
Apr 29, 2022 04:07:29.255 [0x304c2d000] DEBUG - [MPVEngine/mpv] vo/gpu: Video scale: 2.570312/2.569444
Apr 29, 2022 04:07:29.255 [0x304c2d000] DEBUG - [MPVEngine/mpv] vo/gpu: OSD borders: l=0 t=28 r=0 b=28
Apr 29, 2022 04:07:29.255 [0x304c2d000] DEBUG - [MPVEngine/mpv] vo/gpu: Video borders: l=0 t=28 r=0 b=28
Apr 29, 2022 04:07:29.255 [0x304c2d000] DEBUG - [MPVEngine/mpv] vo/gpu: Testing FBO format rgba16f
Apr 29, 2022 04:07:29.255 [0x304c2d000] DEBUG - [MPVEngine/mpv] vo/gpu: Using FBO format rgba16f.
Apr 29, 2022 04:07:29.364 [0x304c2d000] DEBUG - [MPVEngine/mpv] vo/gpu: Resize: 3290x1906
Apr 29, 2022 04:07:29.364 [0x304c2d000] DEBUG - [MPVEngine/mpv] vo/gpu: Window size: 3290x1906 (Borders: l=0 t=0 r=0 b=0)
Apr 29, 2022 04:07:29.364 [0x304c2d000] DEBUG - [MPVEngine/mpv] vo/gpu: Video source: 1280x720 (1:1)
Apr 29, 2022 04:07:29.364 [0x304c2d000] DEBUG - [MPVEngine/mpv] vo/gpu: Video display: (0, 0) 1280x720 -> (0, 28) 3290x1850
Apr 29, 2022 04:07:29.364 [0x304c2d000] DEBUG - [MPVEngine/mpv] vo/gpu: Video scale: 2.570312/2.569444
Apr 29, 2022 04:07:29.364 [0x304c2d000] DEBUG - [MPVEngine/mpv] vo/gpu: OSD borders: l=0 t=28 r=0 b=28
Apr 29, 2022 04:07:29.364 [0x304c2d000] DEBUG - [MPVEngine/mpv] vo/gpu: Video borders: l=0 t=28 r=0 b=28
Apr 29, 2022 04:07:29.396 [0x304c2d000] DEBUG - [MPVEngine/mpv] cplayer: first video frame after restart shown
Apr 29, 2022 04:07:29.396 [0x304c2d000] DEBUG - [MPVEngine/mpv] cplayer: audio ready
Apr 29, 2022 04:07:29.396 [0x304c2d000] DEBUG - [MPVEngine/mpv] cplayer: delaying audio start 0.000000 vs. 0.000000, diff=0.000000
Apr 29, 2022 04:07:29.396 [0x304c2d000] DEBUG - [MPVEngine/mpv] cplayer: playback restart complete @ 0.000000, audio=ready, video=playing
Apr 29, 2022 04:07:29.396 [0x304c2d000] DEBUG - [MPVEngine/mpv] cplayer: Enter buffering (buffer went from 100% -> 83%) [0.832000s].
Apr 29, 2022 04:07:29.396 [0x304c2d000] INFO - [MPVEngine] Buffering 83%.
Apr 29, 2022 04:07:29.396 [0x304c2d000] INFO - [MPVEngine] Paused for cache true.
Apr 29, 2022 04:07:29.435 [0x2004f0600] INFO - [Web] [Player] Timeline, {
  "ratingKey": "380962",
  "key": "/library/metadata/380962",
  "playbackTime": 1002,
  "playQueueItemID": "336861",
  "state": "buffering",
  "hasMDE": 1,
  "context": "home:hub.continueWatching",
  "row": 0,
  "col": 0,
  "time": 0,
  "duration": 181000
}
Apr 29, 2022 04:07:29.436 [0x2004f0600] ERROR - [Web] Did not move header "accept" to query string. This can result in an unnecessary OPTIONS preflight request.
Apr 29, 2022 04:07:29.864 [0x304c2d000] DEBUG - [MPVEngine/mpv] ffmpeg: stream level seek from 75592 to 7632267
Apr 29, 2022 04:07:29.900 [0x304c2d000] INFO - [MPVEngine] Buffering 87%.
Apr 29, 2022 04:07:29.900 [0x304c2d000] DEBUG - [MPVEngine/mpv] cplayer: Still buffering (buffer went from 83% -> 87%) [0.874667s].
Apr 29, 2022 04:07:30.034 [0x304c2d000] DEBUG - [MPVEngine/mpv] ffmpeg: stream level seek from 7648651 to 59283
Apr 29, 2022 04:07:30.233 [0x304c2d000] DEBUG - [MPVEngine/mpv] ffmpeg: stream level seek from 75667 to 7632279
Apr 29, 2022 04:07:30.356 [0x304c2d000] INFO - [MPVEngine] Buffering 91%.
Apr 29, 2022 04:07:30.356 [0x304c2d000] DEBUG - [MPVEngine/mpv] cplayer: Still buffering (buffer went from 87% -> 91%) [0.917333s].
Apr 29, 2022 04:07:30.367 [0x304c2d000] DEBUG - [MPVEngine/mpv] ffmpeg: stream level seek from 7648663 to 60500
Apr 29, 2022 04:07:30.508 [0x304c2d000] DEBUG - [MPVEngine/mpv] ffmpeg: stream level seek from 76884 to 7632291
Apr 29, 2022 04:07:30.612 [0x304c2d000] INFO - [MPVEngine] Buffering 96%.
Apr 29, 2022 04:07:30.612 [0x304c2d000] DEBUG - [MPVEngine/mpv] cplayer: Still buffering (buffer went from 91% -> 96%) [0.960000s].
Apr 29, 2022 04:07:30.636 [0x304c2d000] DEBUG - [MPVEngine/mpv] ffmpeg: stream level seek from 7648675 to 62365
Apr 29, 2022 04:07:30.766 [0x304c2d000] DEBUG - [MPVEngine/mpv] ffmpeg: stream level seek from 78749 to 7632303
Apr 29, 2022 04:07:30.865 [0x304c2d000] DEBUG - [MPVEngine/mpv] cplayer: End buffering (waited 1.468818 secs) [1.002667s].
Apr 29, 2022 04:07:30.865 [0x304c2d000] DEBUG - [MPVEngine/mpv] cplayer: starting audio playback
Apr 29, 2022 04:07:30.868 [0x304c2d000] INFO - [MPVEngine] Buffering 100%.
Apr 29, 2022 04:07:30.868 [0x304c2d000] INFO - [MPVEngine] Paused for cache false.
Apr 29, 2022 04:07:30.901 [0x304c2d000] DEBUG - [MPVEngine/mpv] ffmpeg: stream level seek from 7648687 to 64264
Apr 29, 2022 04:07:30.911 [0x2004f0600] INFO - [Web] [Player] Timeline, {
  "ratingKey": "380962",
  "key": "/library/metadata/380962",
  "playbackTime": 1644,
  "playQueueItemID": "336861",
  "state": "playing",
  "hasMDE": 1,
  "context": "home:hub.continueWatching",
  "row": 0,
  "col": 0,
  "time": 0,
  "duration": 181000
}
Apr 29, 2022 04:07:30.912 [0x2004f0600] ERROR - [Web] Did not move header "accept" to query string. This can result in an unnecessary OPTIONS preflight request.
Apr 29, 2022 04:07:31.049 [0x304c2d000] DEBUG - [MPVEngine/mpv] ffmpeg: stream level seek from 80648 to 7632315
Apr 29, 2022 04:07:31.154 [0x304c2d000] DEBUG - [MPVEngine/mpv] cplayer: Enter buffering (buffer went from 100% -> 78%) [0.789333s].
Apr 29, 2022 04:07:31.155 [0x304c2d000] INFO - [MPVEngine] Buffering 78%.
Apr 29, 2022 04:07:31.155 [0x304c2d000] INFO - [MPVEngine] Paused for cache true.
Apr 29, 2022 04:07:31.195 [0x2004f0600] INFO - [Web] [Player] Timeline, {
  "ratingKey": "380962",
  "key": "/library/metadata/380962",
  "playbackTime": 1644,
  "playQueueItemID": "336861",
  "state": "buffering",
  "hasMDE": 1,
  "context": "home:hub.continueWatching",
  "row": 0,
  "col": 0,
  "time": 0,
  "duration": 181000
}
Apr 29, 2022 04:07:31.196 [0x2004f0600] ERROR - [Web] Did not move header "accept" to query string. This can result in an unnecessary OPTIONS preflight request.
Apr 29, 2022 04:07:31.263 [0x304c2d000] DEBUG - [MPVEngine/mpv] ffmpeg: stream level seek from 7648699 to 66187
Apr 29, 2022 04:07:31.412 [0x304c2d000] DEBUG - [MPVEngine/mpv] ffmpeg: stream level seek from 82571 to 7632327
Apr 29, 2022 04:07:31.420 [0x304c2d000] DEBUG - [MPVEngine/mpv] cplayer: Still buffering (buffer went from 78% -> 83%) [0.832000s].
Apr 29, 2022 04:07:31.421 [0x304c2d000] INFO - [MPVEngine] Buffering 83%.
Apr 29, 2022 04:07:31.652 [0x304c2d000] DEBUG - [MPVEngine/mpv] ffmpeg: stream level seek from 7648711 to 68246
Apr 29, 2022 04:07:31.791 [0x304c2d000] DEBUG - [MPVEngine/mpv] ffmpeg: stream level seek from 84630 to 7632339
Apr 29, 2022 04:07:31.878 [0x304c2d000] INFO - [MPVEngine] Buffering 87%.
Apr 29, 2022 04:07:31.878 [0x304c2d000] DEBUG - [MPVEngine/mpv] cplayer: Still buffering (buffer went from 83% -> 87%) [0.874667s].
Apr 29, 2022 04:07:31.949 [0x304c2d000] DEBUG - [MPVEngine/mpv] ffmpeg: stream level seek from 7648723 to 70111
Apr 29, 2022 04:07:32.079 [0x304c2d000] DEBUG - [MPVEngine/mpv] ffmpeg: stream level seek from 86495 to 7632351
Apr 29, 2022 04:07:32.129 [0x304c2d000] DEBUG - [MPVEngine/mpv] cplayer: Still buffering (buffer went from 87% -> 91%) [0.917333s].
Apr 29, 2022 04:07:32.129 [0x304c2d000] INFO - [MPVEngine] Buffering 91%.
Apr 29, 2022 04:07:32.257 [0x304c2d000] DEBUG - [MPVEngine/mpv] ffmpeg: stream level seek from 7648735 to 71974
Apr 29, 2022 04:07:32.392 [0x304c2d000] DEBUG - [MPVEngine/mpv] ffmpeg: stream level seek from 88358 to 7632363
Apr 29, 2022 04:07:32.434 [0x304c2d000] INFO - [MPVEngine] Buffering 96%.
Apr 29, 2022 04:07:32.434 [0x304c2d000] DEBUG - [MPVEngine/mpv] cplayer: Still buffering (buffer went from 91% -> 96%) [0.960000s].
Apr 29, 2022 04:07:32.523 [0x304c2d000] DEBUG - [MPVEngine/mpv] ffmpeg: stream level seek from 7648747 to 73849
Apr 29, 2022 04:07:32.672 [0x304c2d000] DEBUG - [MPVEngine/mpv] ffmpeg: stream level seek from 90233 to 7632375
Apr 29, 2022 04:07:32.691 [0x304c2d000] DEBUG - [MPVEngine/mpv] cplayer: End buffering (waited 1.562068 secs) [1.002667s].
Apr 29, 2022 04:07:32.691 [0x304c2d000] INFO - [MPVEngine] Buffering 100%.
Apr 29, 2022 04:07:32.691 [0x304c2d000] INFO - [MPVEngine] Paused for cache false.
Apr 29, 2022 04:07:32.738 [0x2004f0600] INFO - [Web] [Player] Timeline, {
  "ratingKey": "380962",
  "key": "/library/metadata/380962",
  "playbackTime": 1928,
  "playQueueItemID": "336861",
  "state": "playing",
  "hasMDE": 1,
  "context": "home:hub.continueWatching",
  "row": 0,
  "col": 0,
  "time": 0,
  "duration": 181000
}

```

---

<div class="post-metadata">

**Author:** ![wingcomm](https://avatars.discourse-cdn.com/v4/letter/w/958977/32.png) [@wingcomm](https://forums.plex.tv/u/wingcomm)\
**Post date:** [May 3, 2022, 5:10am UTC](https://forums.plex.tv/t/bug-plex-for-mac-unable-to-play-video/790266/9 "2022-05-03T05:10:29Z")

</div>

@tom80H Any insight into what might be happening here?

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<div class="post-metadata">

**Author:** ![tom80H](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/tom80h/32/19753_2.png) [@tom80H](https://forums.plex.tv/u/tom80H)\
**Post date:** [May 3, 2022, 6:38am UTC](https://forums.plex.tv/t/bug-plex-for-mac-unable-to-play-video/790266/10 "2022-05-03T06:38:03Z")

</div>

Sorry, nothing jumping into my eye except it apparently keeps buffering

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<div class="post-metadata">

**Author:** ![wingcomm](https://avatars.discourse-cdn.com/v4/letter/w/958977/32.png) [@wingcomm](https://forums.plex.tv/u/wingcomm)\
**Post date:** [May 4, 2022, 11:56pm UTC](https://forums.plex.tv/t/bug-plex-for-mac-unable-to-play-video/790266/11 "2022-05-04T23:56:44Z")

</div>

@tom80H So it looks like this is a bug? How can it be fixed?

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<div class="post-metadata">

**Author:** ![wingcomm](https://avatars.discourse-cdn.com/v4/letter/w/958977/32.png) [@wingcomm](https://forums.plex.tv/u/wingcomm)\
**Post date:** [May 17, 2022, 5:46pm UTC](https://forums.plex.tv/t/bug-plex-for-mac-unable-to-play-video/790266/12 "2022-05-17T17:46:18Z")

</div>

_bump_

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<div class="post-metadata">

**Author:** ![wingcomm](https://avatars.discourse-cdn.com/v4/letter/w/958977/32.png) [@wingcomm](https://forums.plex.tv/u/wingcomm)\
**Post date:** [May 25, 2022, 5:25pm UTC](https://forums.plex.tv/t/bug-plex-for-mac-unable-to-play-video/790266/13 "2022-05-25T17:25:08Z")

</div>

On a related note, I have noticed that this only affects the Plex App itself coming from a configured local subnet. The Plex desktop App connecting over the Internet is not affected.

Plex in the browser from the LAN or Internet are not affected so this is definitely a bug on the server/Plex App.

@tom80H How can we continue troubleshooting this?

---

<div class="post-metadata">

**Author:** ![tom80H](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/tom80h/32/19753_2.png) [@tom80H](https://forums.plex.tv/u/tom80H)\
**Post date:** [May 25, 2022, 6:04pm UTC](https://forums.plex.tv/t/bug-plex-for-mac-unable-to-play-video/790266/14 "2022-05-25T18:04:57Z")

</div>

Sorry for being of little help. As I mentioned before… based on that little snippet of a log, there’s nothing to see (except it’s buffering). The full log might show some significant detail – but I’m not really “fluent” in reading those.

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<div class="post-metadata">

**Author:** ![wingcomm](https://avatars.discourse-cdn.com/v4/letter/w/958977/32.png) [@wingcomm](https://forums.plex.tv/u/wingcomm)\
**Post date:** [June 2, 2022, 10:55pm UTC](https://forums.plex.tv/t/bug-plex-for-mac-unable-to-play-video/790266/15 "2022-06-02T22:55:19Z")

</div>

@tom80H How would I get a “full log”?

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<div class="post-metadata">

**Author:** ![tom80H](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/tom80h/32/19753_2.png) [@tom80H](https://forums.plex.tv/u/tom80H)\
**Post date:** [June 2, 2022, 11:17pm UTC](https://forums.plex.tv/t/bug-plex-for-mac-unable-to-play-video/790266/16 "2022-06-02T23:17:47Z")

</div>

[server logs](https://support.plex.tv/articles/200250417-plex-media-server-log-files/) – probably the same location you got the snippet from 😉

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<div class="post-metadata">

**Author:** ![wingcomm](https://avatars.discourse-cdn.com/v4/letter/w/958977/32.png) [@wingcomm](https://forums.plex.tv/u/wingcomm)\
**Post date:** [June 11, 2022, 6:01am UTC](https://forums.plex.tv/t/bug-plex-for-mac-unable-to-play-video/790266/17 "2022-06-11T06:01:32Z")

</div>

@tom80H Yes, I know, I have been looking there and have my logging levels elevated from the last issue that I was working on with another Plex representative.

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<div class="post-metadata">

**Author:** ![wingcomm](https://avatars.discourse-cdn.com/v4/letter/w/958977/32.png) [@wingcomm](https://forums.plex.tv/u/wingcomm)\
**Post date:** [June 24, 2022, 5:04am UTC](https://forums.plex.tv/t/bug-plex-for-mac-unable-to-play-video/790266/18 "2022-06-24T05:04:32Z")

</div>

Plex Staff this bug persists in Plex 1.27.1.5916.

---

<div class="post-metadata">

**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\
**Post date:** [September 22, 2022, 5:04am UTC](https://forums.plex.tv/t/bug-plex-for-mac-unable-to-play-video/790266/19 "2022-09-22T05:04:48Z")

</div>

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