# Cable provider not available **URL:** \ **Category:** Live TV & DVR\ **Tags:** livetv-dvr, server-docker\ **Created:** [November 3, 2021, 6:51pm UTC](https://forums.plex.tv/t/cable-provider-not-available/755244 "2021-11-03T18:51:54Z")\ **Posts on this page:** 7\ **Page:** 1
**Author:** ![nikolak](https://avatars.discourse-cdn.com/v4/letter/n/5f8ce5/32.png) [@nikolak](https://forums.plex.tv/u/nikolak)\ **Post date:** [November 3, 2021, 6:51pm UTC](https://forums.plex.tv/t/cable-provider-not-available/755244/1 "2021-11-03T18:51:54Z")
Server Version#: Latest linuxserver docker image Player Version#: Tuner Make/Model: WinTV-DualHD Guide/Lineup name: Using XMLTV?: Channel number/Name: So my proivder, M-Net from Munich Germany is not in the list of available providers when setting up DVR/Tuner. Which, ok - fine, no problem. But how can I scan all the frequencies or specify frequencies myself as they are made public here [https://www.m-net.de/fileadmin/Service/Downloads/WoWi/Senderliste\_Muenchen\_01.pdf](https://www.m-net.de/fileadmin/Service/Downloads/WoWi/Senderliste_Muenchen_01.pdf) I’ve seen a few posts here like this one [Missing Cable provider; and or possibility to manual setup settings - #5 by whoisbarry](https://forums.plex.tv/t/missing-cable-provider-and-or-possibility-to-manual-setup-settings/567251/5) which say to specify the provider ini file myself. However, the folder `Plex Media Server/Resources/Tuner/` does not exist as far as I can tell, and I can’t tell if I need to create it, or if it’s removed in the latest versions. So I guess my question is how can I add a custom provider, or just scan all frequencies? ---
**Author:** ![whoisbarry](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/whoisbarry/32/180279_2.png) [@whoisbarry](https://forums.plex.tv/u/whoisbarry)\ **Post date:** [November 3, 2021, 7:30pm UTC](https://forums.plex.tv/t/cable-provider-not-available/755244/2 "2021-11-03T19:30:50Z")
I am still using my own created channel list as described at your mentioned post: > [@Missing Cable provider; and or possibility to manual setup settings](https://forums.plex.tv/t/missing-cable-provider-and-or-possibility-to-manual-setup-settings/567251/5): > > I read that there is an option to edit or create your own channel list for Plex Live TV and DVR. I am running Plex on a Synology NAS. Can anybody tell where the channel lists are stored or how to import your own list? Would be cool if Plex could find all the available channels. Thanks in advance! Since I did the setup on my Synology DiskStation with DSM6 back then I just rechecked this with the latest DSM7 - the folder is still the same. `/volume1/@appstore/Plex Media Server/Resources/Tuner/Shared/scanners/dvbc/transponders` Since you are running Plex in a docker container I assume your path is slightly different, maybe something like `/volume1/@docker/...` I guess you have to log in via SSH with root privileges since these folders are not visible in the GUI. Using a software like [WinSCP](https://winscp.net/eng/download.php) makes this very easy. Good luck! 🍀 ---
**Author:** ![nikolak](https://avatars.discourse-cdn.com/v4/letter/n/5f8ce5/32.png) [@nikolak](https://forums.plex.tv/u/nikolak)\ **Post date:** [November 3, 2021, 7:50pm UTC](https://forums.plex.tv/t/cable-provider-not-available/755244/3 "2021-11-03T19:50:31Z")
Thanks for the reply. I can easily access the docker container with `$ docker exec -it plex /bin/sh` but In the `Plex Media Server` (which exists) I just don’t see the `Resources/Tuner` folder structure. I might be looking at a different place, or the linuxserver guys did something to this setup - although I can’t find anything in the `Dockerfile`. Perhaps I’ll try creating the file and mapping it as volume directly. ---
**Author:** ![nikolak](https://avatars.discourse-cdn.com/v4/letter/n/5f8ce5/32.png) [@nikolak](https://forums.plex.tv/u/nikolak)\ **Post date:** [November 4, 2021, 5:35pm UTC](https://forums.plex.tv/t/cable-provider-not-available/755244/4 "2021-11-04T17:35:45Z")
Turns out my device had some kernel driver issues, outside the docker container 🙃. Upon reinstalling those I was able to use the existing presets to find most (all?) channels I needed. I still haven’t figured the part about custom cable provider, but I don’t need it anymore. ---
**Author:** ![Olli](https://avatars.discourse-cdn.com/v4/letter/o/919ad9/32.png) [@Olli](https://forums.plex.tv/u/Olli)\ **Post date:** [November 5, 2021, 8:29am UTC](https://forums.plex.tv/t/cable-provider-not-available/755244/5 "2021-11-05T08:29:13Z")
Maybe this [https://forums.plex.tv/t/reporting-plex-dvr-lineup-inaccuracies-current-status/425001](https://forums.plex.tv/t/reporting-plex-dvr-lineup-inaccuracies-current-status/425001) helps, or Contact @sa2000 ---
**Author:** ![Olli](https://avatars.discourse-cdn.com/v4/letter/o/919ad9/32.png) [@Olli](https://forums.plex.tv/u/Olli)\ **Post date:** [November 5, 2021, 8:37am UTC](https://forums.plex.tv/t/cable-provider-not-available/755244/6 "2021-11-05T08:37:36Z")
Wenn du nicht alle Kanäle findest: Die Transponderlisten sind grauenhaft. Schau dir alternativ mal ganz unten die “FastScan”-Provider an. ![image](https://global.discourse-cdn.com/plex/original/4X/7/9/1/791de79d2499a3c197c962c3e8420e51150fb681.png) wähle davon irgendeinen aus, klick auf Suchlauf, dann nochmal nach ganz unten scrollen und schauen ob ein Dropdownmenü ![image](https://global.discourse-cdn.com/plex/original/4X/9/1/4/91469fcb59f3cb673cc3acf7bfd3a00b42b68c70.png) mit deinem Provider auftaucht. Das auswählen und nochmal auch Suchlauf klicken. ---
**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\ **Post date:** [February 3, 2022, 8:38am UTC](https://forums.plex.tv/t/cable-provider-not-available/755244/7 "2022-02-03T08:38:11Z")
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