# Can not claim server **URL:** \ **Category:** Plex Media Server\ **Tags:** server-synology\ **Created:** [March 24, 2023, 7:14pm UTC](https://forums.plex.tv/t/can-not-claim-server/835588 "2023-03-24T19:14:05Z")\ **Posts on this page:** 9\ **Page:** 1
**Author:** ![gregwalther](https://avatars.discourse-cdn.com/v4/letter/g/a87d85/32.png) [@gregwalther](https://forums.plex.tv/u/gregwalther)\ **Post date:** [March 24, 2023, 7:14pm UTC](https://forums.plex.tv/t/can-not-claim-server/835588/1 "2023-03-24T19:14:05Z")
Hello, I am not a technology expert. I am having issues with my Plex server on my synlogoy device basically I get a error message that I can not claim my server in addition my media will load up but the metadata will not load nor can I referesh. Please advise! Server Version#: Synology Player Version#: ---
**Author:** ![ChuckPa](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/chuckpa/32/79710_2.png) [@ChuckPa](https://forums.plex.tv/u/ChuckPa)\ **Post date:** [March 24, 2023, 7:50pm UTC](https://forums.plex.tv/t/can-not-claim-server/835588/2 "2023-03-24T19:50:22Z")
Which version of DSM do you have installed ? When you can’t claim the server or get metadata , it’s an indication of: 1. PMS can’t talk to Plex.tv (meaning a Synology work setting needs fixing) 2. Possible corruption in the DB but #1 above is far more common. ---
**Author:** ![gregwalther](https://avatars.discourse-cdn.com/v4/letter/g/a87d85/32.png) [@gregwalther](https://forums.plex.tv/u/gregwalther)\ **Post date:** [March 24, 2023, 8:16pm UTC](https://forums.plex.tv/t/can-not-claim-server/835588/3 "2023-03-24T20:16:21Z")
It is DSM 7.1.1-42962 update 4 I have tried deleting and reinstalling several times but it has not helped. I am also unable to claim the server ---
**Author:** ![ChuckPa](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/chuckpa/32/79710_2.png) [@ChuckPa](https://forums.plex.tv/u/ChuckPa)\ **Post date:** [March 24, 2023, 9:26pm UTC](https://forums.plex.tv/t/can-not-claim-server/835588/4 "2023-03-24T21:26:08Z")
DSM 7 has the “Plex Claim Token” installation method. This method claims the server for you (you give it a claim token) during the installation. If the Syno can communicate with [Plex.tv](http://Plex.tv) then it’s attached to your account as soon as installation is complete. you only need open it by [http://lan.ip.of.syno:32400/web](http://lan.ip.of.syno:32400/web) the firs time to complete initial setup. This How-To shows reclaiming an existing server but works either way. > [@Synology FAQ - Questions, Answers, and How-To's](https://forums.plex.tv/t/synology-faq-questions-answers-and-a-few-how-tos/490215/39): > > FAQ 31: Reset / Reclaim PMS on DSM 7 (Not Authorized - Locked Out) Uninstall the app - Use the first radio button (KEEP) option. Reinstall the same, or newer, SPK (package) version. Select the “Install using Plex Claim Token” button Click the ‘Get Plex Claim Token’ blue hyperlink In the tab which opens, COPY the token it gives you Return to the installation page. You only have 5 minutes. B… ---
**Author:** ![gregwalther](https://avatars.discourse-cdn.com/v4/letter/g/a87d85/32.png) [@gregwalther](https://forums.plex.tv/u/gregwalther)\ **Post date:** [March 25, 2023, 12:42am UTC](https://forums.plex.tv/t/can-not-claim-server/835588/5 "2023-03-25T00:42:24Z")
No dice on that, the link wont work and when I used those steps I could not find the NAS only my local drives. Could it have been impacted if I had chosen previously to had deleted all of Plex from the drive? ---
**Author:** ![ChuckPa](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/chuckpa/32/79710_2.png) [@ChuckPa](https://forums.plex.tv/u/ChuckPa)\ **Post date:** [March 25, 2023, 1:19am UTC](https://forums.plex.tv/t/can-not-claim-server/835588/6 "2023-03-25T01:19:48Z")
Please go to the Syno. FileStation PlexMediaServer - AppData - Plex Media Server - Make a ZIP of the “Logs” directory Download that ZIP attach here ---
**Author:** ![gregwalther](https://avatars.discourse-cdn.com/v4/letter/g/a87d85/32.png) [@gregwalther](https://forums.plex.tv/u/gregwalther)\ **Post date:** [March 25, 2023, 1:32pm UTC](https://forums.plex.tv/t/can-not-claim-server/835588/7 "2023-03-25T13:32:39Z")
Thanks again, I have attached [Plex Media Server Logs\_2023-03-25\_09-30-07.zip](https://forums.plex.tv/uploads/short-url/5CnfGublka0CACOZ6oka2FneDSx.zip) (720.7 KB) ched. ---
**Author:** ![gregwalther](https://avatars.discourse-cdn.com/v4/letter/g/a87d85/32.png) [@gregwalther](https://forums.plex.tv/u/gregwalther)\ **Post date:** [March 28, 2023, 3:48pm UTC](https://forums.plex.tv/t/can-not-claim-server/835588/8 "2023-03-28T15:48:27Z")
Would I resolve if I were to reset the Synology Drive? I’m bummed not having my Plex ---
**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\ **Post date:** [June 26, 2023, 3:49pm UTC](https://forums.plex.tv/t/can-not-claim-server/835588/9 "2023-06-26T15:49:14Z")
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