Can not connect my cloud home to plex

Server Version#: My clud home
Player Version#: Plex
<If providing server logs please do NOT turn on verbose logging, only debug logging should be enabled>
Can not connect my cloud home to plex

Please help

From the thousands of possibilities, I’m gonna take a shot and say that your cloud home doesn’t have internet.

my cloud has internet. plex work, can connect one for a other

great!