# Can Not Get Remote Access to Work **URL:** \ **Category:** Remote Access\ **Tags:** server-mac\ **Created:** [August 17, 2021, 7:55am UTC](https://forums.plex.tv/t/can-not-get-remote-access-to-work/736977 "2021-08-17T07:55:10Z")\ **Posts on this page:** 15\ **Page:** 1
**Author:** ![fletcherhead](https://avatars.discourse-cdn.com/v4/letter/f/ee59a6/32.png) [@fletcherhead](https://forums.plex.tv/u/fletcherhead)\ **Post date:** [August 17, 2021, 7:55am UTC](https://forums.plex.tv/t/can-not-get-remote-access-to-work/736977/1 "2021-08-17T07:55:10Z")
Server Version#: Version 1.24.0.4930 Player Version#: Version 4.59.2 I can not manage to get remote access to work. I am positive that I’m being dumb here and am missing something simple but I just can’t see it. I have given my mac a static IP. ![PLEX Info](https://global.discourse-cdn.com/plex/original/3X/e/7/e779fdc32e4011015e6958f80629d37361de2db6.jpeg) I have set up port forwarding from the router connected to my mac to the router connected to the internet. ![Router Connected to Mac IP Address](https://global.discourse-cdn.com/plex/original/3X/4/b/4b8dd46d8d46888e1de80f2bc75f7e3fb0bb1d80.png) ![Router Connected to Mac Port Forwarding](https://global.discourse-cdn.com/plex/original/3X/2/0/20ba4bb971ccafcc9f038b37d27a9ebaf52ded5c.png) ![Router Connected to Internet Port Forwarding](https://global.discourse-cdn.com/plex/original/3X/5/a/5ac1b47f96f47642daf3762469f34847dee7c3d5.png) But it still doesn’t work and I don’t understand why. Again, I am sure I am just missing something here so any help would be greatly apprecaited. Thank you in advance. Jamie ---
**Author:** ![tom80H](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/tom80h/32/19753_2.png) [@tom80H](https://forums.plex.tv/u/tom80H)\ **Post date:** [August 17, 2021, 8:00am UTC](https://forums.plex.tv/t/can-not-get-remote-access-to-work/736977/2 "2021-08-17T08:00:07Z")
First thing jumping to my eye is the fact that your remote access configuration is targeting 3 different local IP addresses: - 192.168.0.17 - 192.168.31.130 - 192.168.31.30 # Let’s start with straightening that out 😉 ---
**Author:** ![fletcherhead](https://avatars.discourse-cdn.com/v4/letter/f/ee59a6/32.png) [@fletcherhead](https://forums.plex.tv/u/fletcherhead)\ **Post date:** [August 17, 2021, 9:54am UTC](https://forums.plex.tv/t/can-not-get-remote-access-to-work/736977/3 "2021-08-17T09:54:23Z")
Hello. Thanks for that he said sheepishly 🙂 So I have changed the Internal/Private IP addresses in their forwarding settings on both routers to the IP my Plex server has (192.168.31.30) and manually specified the public port on Plex (32400). ![Internal Router](https://global.discourse-cdn.com/plex/original/3X/a/f/afbf1aff5d0484c1c72f7304b2214e9fd7b43722.png) ![External Router](https://global.discourse-cdn.com/plex/original/3X/0/d/0d0d00096afa555191238fe22bf42d5dee6d865f.png) ![Plex Information](https://global.discourse-cdn.com/plex/original/3X/2/7/27b9ae2aed3a9eca47e3cd22caddb5e2fde00ccd.jpeg) I have also forwarded the ports on both routers but still no luck. Any ideas as to where the issue might lie? Thank you again for your help. ---
**Author:** ![tom80H](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/tom80h/32/19753_2.png) [@tom80H](https://forums.plex.tv/u/tom80H)\ **Post date:** [August 17, 2021, 11:10am UTC](https://forums.plex.tv/t/can-not-get-remote-access-to-work/736977/4 "2021-08-17T11:10:06Z")
With multiple active network components there’s always a risk of inconsistency when it comes to the e2e configuration. Have you already checked if you can see/access the public IP address of your router on the specified public port from outside your home network? ---
**Author:** ![fletcherhead](https://avatars.discourse-cdn.com/v4/letter/f/ee59a6/32.png) [@fletcherhead](https://forums.plex.tv/u/fletcherhead)\ **Post date:** [August 19, 2021, 1:39pm UTC](https://forums.plex.tv/t/can-not-get-remote-access-to-work/736977/5 "2021-08-19T13:39:17Z")
Hi Tom, So used an online checker for ports and it looks like it’s closed. I guess this means that the port forwarding on the external facing router doesn’t work? Or more likely hasn’t been set up correctly by myself. So the only port I’m using is 32400 so that’s set. Below is the external router settings. The IP address of the external facing has a private address (192.168.0.1) and a public one (37.35.66.27) ![Screenshot 2021-08-19 at 15.38.12](https://global.discourse-cdn.com/plex/original/3X/b/5/b5aa511659289bb0d2409752c4ebb2db8127fc52.png) This is set up to forward the port for both? Is that the problem here? Thank you again for taking your time to help. ---
**Author:** ![tom80H](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/tom80h/32/19753_2.png) [@tom80H](https://forums.plex.tv/u/tom80H)\ **Post date:** [August 19, 2021, 3:19pm UTC](https://forums.plex.tv/t/can-not-get-remote-access-to-work/736977/6 "2021-08-19T15:19:31Z")
That rule looks ok. You could try using a different public port to rule out your ISP blocking that particular port (or port range). If that doesn’t work you might want to contact your ISP to confirm if they block certain ports (and if they can unblock them for you or tell you which actual range is blocked to pick a different one). ---
**Author:** ![e10kstarfire](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/e10kstarfire/32/259675_2.png) [@e10kstarfire](https://forums.plex.tv/u/e10kstarfire)\ **Post date:** [August 19, 2021, 6:49pm UTC](https://forums.plex.tv/t/can-not-get-remote-access-to-work/736977/8 "2021-08-19T18:49:41Z")
That looks like you are forwarding external port 32400 to port 32400 **on your router** , you should be forwarding it to a host like Plex ? Can you do a network diagram? Presumably you have 2 routers on Class C (255.255.255.0 netmask), one on subnmet 192.168.0.x and another 192.168.31.x ? ---
**Author:** ![larssorensen83](https://avatars.discourse-cdn.com/v4/letter/l/74df32/32.png) [@larssorensen83](https://forums.plex.tv/u/larssorensen83)\ **Post date:** [August 20, 2021, 12:22pm UTC](https://forums.plex.tv/t/can-not-get-remote-access-to-work/736977/9 "2021-08-20T12:22:21Z")
> [@e10kstarfire](#): > > That looks like you are forwarding external port 32400 to port 32400 **on your router** , you should be forwarding it to a host like Plex ? I think he’s running one gateway (from his ISP) and one router, so the ISP gateway should forward to the router witch in turn forwards it to the Plex server (Atleast if he’s running things like I think). I just don’t understand why the ISP gateway aren’t in bridge mode? Or it could be two active internet connections, but that’s not an easy setup. ---
**Author:** ![fletcherhead](https://avatars.discourse-cdn.com/v4/letter/f/ee59a6/32.png) [@fletcherhead](https://forums.plex.tv/u/fletcherhead)\ **Post date:** [August 20, 2021, 2:54pm UTC](https://forums.plex.tv/t/can-not-get-remote-access-to-work/736977/10 "2021-08-20T14:54:29Z")
So now I have ISP Router: ![Screenshot 2021-08-20 at 16.50.16](https://global.discourse-cdn.com/plex/original/3X/d/7/d75c5629387a5cf589a235b7fdd393a74a8b9671.png) Wireless access point Router: ![Screenshot 2021-08-20 at 16.43.52](https://global.discourse-cdn.com/plex/original/3X/c/c/ccc069c786b3f6199c58c1a54bebd3d6e936853d.png) and a mac mini : ![Screenshot 2021-08-20 at 16.44.19](https://global.discourse-cdn.com/plex/original/3X/d/0/d0da029043bcad6295ea9640e2a7af6e27363191.png) Running the Plex Server: ![Screenshot 2021-08-20 at 16.48.08](https://global.discourse-cdn.com/plex/original/3X/d/b/db6452ff31306c80b06de0a5e10d1ff4c3981d76.jpeg) I have forwarded the port on the ISP router like this: ![Screenshot 2021-08-20 at 16.50.48](https://global.discourse-cdn.com/plex/original/3X/7/4/74b1bc3d42175ee9d6d9ac130c6f9a99a8bfaae9.png) And on the Wireless Access Point Router: ![Screenshot 2021-08-20 at 16.51.22](https://global.discourse-cdn.com/plex/original/3X/9/f/9ff88fe0e40dab11206c96647fa59579b4c0f63e.png) I see now that my mac has (I think?) and IP address for ethernet 192.168.31.30. as well as wifi 192.168.31.130. and I’m not sure if I have to chose which one Plex operates on? I hope this helps. As for turning the ISP router to bridging mode I couldn’t figure that out as it needed to clone a mac address and I wasn’t sure what to do with that. Thank you all again. ---
**Author:** ![larssorensen83](https://avatars.discourse-cdn.com/v4/letter/l/74df32/32.png) [@larssorensen83](https://forums.plex.tv/u/larssorensen83)\ **Post date:** [August 20, 2021, 3:15pm UTC](https://forums.plex.tv/t/can-not-get-remote-access-to-work/736977/11 "2021-08-20T15:15:06Z")
> [@fletcherhead](#): > > Wireless access point Router: > > ![Screenshot 2021-08-20 at 16.43.52](https://global.discourse-cdn.com/plex/original/3X/c/c/ccc069c786b3f6199c58c1a54bebd3d6e936853d.png) And this one has a DHCP server that allocates on 192.168.31.X? > [@fletcherhead](#): > > As for turning the ISP router to bridging mode I couldn’t figure that out as it needed to clone a mac address and I wasn’t sure what to do with that. But you are aware that doing this way put you behind “Double NAT”? > [@fletcherhead](#): > > Running the Plex Server: > > ![Screenshot 2021-08-20 at 16.48.08](https://global.discourse-cdn.com/plex/original/3X/d/b/db6452ff31306c80b06de0a5e10d1ff4c3981d76.jpeg) This says 192.168.31.130. And this says: > [@fletcherhead](#): > > And on the Wireless Access Point Router: > > ![Screenshot 2021-08-20 at 16.51.22](https://global.discourse-cdn.com/plex/original/3X/9/f/9ff88fe0e40dab11206c96647fa59579b4c0f63e.png) 192.168.31.30. They should be the same… > I see now that my mac has (I think?) and IP address for ethernet 192.168.31.30. as well as wifi 192.168.31.130. and I’m not sure if I have to chose which one Plex operates on? You should only be using one network card - wireless or lan. and lan I think is preferred. ---
**Author:** ![fletcherhead](https://avatars.discourse-cdn.com/v4/letter/f/ee59a6/32.png) [@fletcherhead](https://forums.plex.tv/u/fletcherhead)\ **Post date:** [August 21, 2021, 6:29am UTC](https://forums.plex.tv/t/can-not-get-remote-access-to-work/736977/12 "2021-08-21T06:29:55Z")
I’ve altered things as per above and now it looks like it’s available outside my network but is missing the IP addresses etc. I presume even though that info isn’t there it is still all good? ![Screenshot 2021-08-21 at 08.28.43](https://global.discourse-cdn.com/plex/original/3X/6/a/6a8c575e5913f4caffb4216909c905646d5ba453.jpeg) ---
**Author:** ![fletcherhead](https://avatars.discourse-cdn.com/v4/letter/f/ee59a6/32.png) [@fletcherhead](https://forums.plex.tv/u/fletcherhead)\ **Post date:** [August 21, 2021, 6:36am UTC](https://forums.plex.tv/t/can-not-get-remote-access-to-work/736977/13 "2021-08-21T06:36:09Z")
I have chosen the LAN connection in PLEX settings (using 192.168.31.30.) and am forwarding to 192.168.31.30. on the ISP router. ![Screenshot 2021-08-21 at 08.33.37](https://global.discourse-cdn.com/plex/original/3X/3/9/3980e0e3dc4116d8884bedb5839a7cdde94832ce.png) And on the Internal Router: ![Screenshot 2021-08-21 at 08.34.02](https://global.discourse-cdn.com/plex/original/3X/8/9/89c8b30790f282f80dadd69c001a66572ed42b6f.png) And it looks like its working but the external port says ‘0’ and I’m not sure if this will affect it long term? ![Screenshot 2021-08-21 at 08.35.09](https://global.discourse-cdn.com/plex/original/3X/e/d/ed3dfb2b14fe163b2c09bea6d05f0f25c0894b7d.jpeg) Again, thanks for taking the time to walk through this with me. ---
**Author:** ![fletcherhead](https://avatars.discourse-cdn.com/v4/letter/f/ee59a6/32.png) [@fletcherhead](https://forums.plex.tv/u/fletcherhead)\ **Post date:** [August 21, 2021, 6:38am UTC](https://forums.plex.tv/t/can-not-get-remote-access-to-work/736977/14 "2021-08-21T06:38:07Z")
As soon as I close down the PLEX settings page and go back to it the connection has gone. I do not understand why this is happening. I have tried to clone the mac address of the internal router with the ISP one to make a bridge - it’s enabled in the ISP settings - but that does not seem to make any difference. ---
**Author:** ![larssorensen83](https://avatars.discourse-cdn.com/v4/letter/l/74df32/32.png) [@larssorensen83](https://forums.plex.tv/u/larssorensen83)\ **Post date:** [August 21, 2021, 11:26am UTC](https://forums.plex.tv/t/can-not-get-remote-access-to-work/736977/15 "2021-08-21T11:26:27Z")
This is the reason I asked if you were sure you wanted to do double NAT - it complicates things… but anyhow. > [@fletcherhead](#): > > I have chosen the LAN connection in PLEX settings (using 192.168.31.30.) and am forwarding to 192.168.31.30. on the ISP router. If the lan cables goes from the ISP router to the internal routers Wan port, then the ISP router should forward packets to the ip adress of the internal router, the internal router then forwards it to the ip adress of your Plex server. Remember that you need to restart the Plex media server application after changing ip settings To avoid double NAT: I would suggest that you disabled the DHCP on the internal router and then connect it to the ISP router though one of the Lan ports instead of the Wan port. ---
**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\ **Post date:** [November 19, 2021, 11:26am UTC](https://forums.plex.tv/t/can-not-get-remote-access-to-work/736977/16 "2021-11-19T11:26:33Z")
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