Can not install PMS on Synology DS3622xs+ (DSM7.2.2-72806)

Hello, i want to migrate from DS1815+ on DSM6.2.4.25556 Update 5 to my new DS3622xs+ on DSM 7.2.2-72806

I copied my Plex Share from my old DSM6.2.4 diskstation to the DSM7.2.2 diskstation.

I only have one volume at the moment. So the Plex share is on the same volume. if i understand the FAQ correctly i only should install the PMS and it will migrate the databases in the PLEX share.

I downloaded:

  • PlexMediaServer-1.41.0.8994-f2c27da23-x86_64_DSM7.spk
  • PlexMediaServer-1.41.1.9057-af5eaea7a-x86_64_DSM7.spk

but if i want to intsall the PMS it says “Diese Paket erfordert DSM 7.2-70000 oder höher”.
I should install it on DSM 7.2.2-70000 or higher.

But on my diskstation is allready DSM 7.2.2-72806 installed.

What can i do to install the PMS again on the new DSM 7.2.2-72806?

First of all, migrating from DSM 6 → DSM 7 is not straight forward, so you will need to follow the instructions found here:

When you are ready to install Plex, you need to download the Plex package that is intended specifically for DSM 7.2.2+.

You will find that on the Plex Downloads page.

It seems i downloaded the PMS Package for DSM 7.2. there is an other PMS Package for DSM 7.2.2:

PlexMediaServer-1.41.0.8994-f2c27da23-x86_64_DSM72.spk

I can only check tomorrow if it works now…

here ist the FAQ für DSM Upgrade i will use:

because i have only on volume and did not use DSM5 before i can start witch Step 2

If I may add,

DO NOT FORGET to grant Full Control permissions to PlexMediaServer (system internal user) “Apply to this folder, sub-folders, and files”.

When this is completed prior to installing DSM 7 -or- DSM 7.2.2 app, The installer will automatically start the upgrade – PROVIDED – there is no existing PlexMediaServer shared folder.

OK.

I suppose I should i create the systeminternal user PlexMediaServer before by myself.
I will see tomorrow.

You cannot create the username. DSM must create it in order to be a “System Internal User”. Anything you create is a “Local User” (yes, they made it weird)

  1. As you install the package, DSM creates the username.

  2. I’ve written the installation script such that it will pause and allow you to ‘back out’ a step, mid install, enough to open Control Panel - Shared Folders and Filestation and apply the permissions to the entire contents of the Plex shared folder (this is what’s important)

  3. In “Scenario 2” (Step 3) is where you notice

This page should appear. This is where you are mid-installation of the DSM 7 package. It’s detected the shared folder permissions are not correct for the Plex shared folder. Right here is where you can fix those permissions and then continue.

This is a really awkward / Pain-in-the-XXX procedure but it is the only one we could come up with given all of our privileges (root/admin) were removed in DSM 7. (Under DSM 6, I had ‘root’ and did all this work for you)

I first installed and uninstalled PMS to get the internaluser from PMS.
then i restored the PLEX share and some media from backup and modified the rights.
After installing the migration did not work because i didn’t check the “aplyToAll” checkbox.

I deleted the PlexMediaServer share uninstalled and installed PMS after modifying the rights of Plex share again.

Then the migration ended sucessfull and the appdata subdir in Plex was deleted. So i could delete the Plex-share.

Now im restoring my whole media from backup and will start Plex from the new Diskstation after modifying the port forwarding.

@ChuckPa

sometimes i do not have internet access.
I can not find a solution to get a local connection in the android apps on nvidia shield and my LG and Samsung smart tv.

Only access possible over webbrowser.

Will there be solution in the future for this problem.

It’s a pity that i can not see my media on my own network if there is no internet again.
That was my first itention as i bought the plexpass

Plex is written to be “always online” – HOWEVER – it does tolerate times when there is no internet. ( It keeps credentials cached and critical files local on the server ).

The only time you’ll get in trouble with no-internet is if you restart the server without internet. In this situation, Your PlexPass won’t be available.

Players restarted when there is no internet won’t pull from Plex.tv
–AND–
there is no authentication. ( a problem )

I discussed this recently with Engineering and was told they are working on a solution to this (there’s a lot of underpinnings to change )

CAREFUL of your wording here please ?

Confirm for me, AFTER MIGRATION ?

Plex share:

  • Plex / Library / Application Support / Plex Media Server was removed
  • PlexMediaServer / AppData / Plex Media Server was created and had all your data files from the old Plex share

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