# Can only play files on local machine **URL:** \ **Category:** Plex Media Server\ **Tags:** player-windows\ **Created:** [June 17, 2021, 2:05pm UTC](https://forums.plex.tv/t/can-only-play-files-on-local-machine/723081 "2021-06-17T14:05:57Z")\ **Posts on this page:** 4\ **Page:** 1
**Author:** ![DenOCMW](https://avatars.discourse-cdn.com/v4/letter/d/a4c791/32.png) [@DenOCMW](https://forums.plex.tv/u/DenOCMW)\ **Post date:** [June 17, 2021, 2:05pm UTC](https://forums.plex.tv/t/can-only-play-files-on-local-machine/723081/1 "2021-06-17T14:05:57Z")
Server Version#:v1.20.3.3483 Player Version#: [https://pastebin.com/En3iqTsT](https://pastebin.com/En3iqTsT) (Log files) I can play media fine when on my PC where PMS is installed but on my shield or phone, I can play nothing.. could someone help me through the logs? ---
**Author:** ![anon18523487](https://avatars.discourse-cdn.com/v4/letter/a/49beb7/32.png) [@anon18523487](https://forums.plex.tv/u/anon18523487)\ **Post date:** [June 17, 2021, 5:46pm UTC](https://forums.plex.tv/t/can-only-play-files-on-local-machine/723081/2 "2021-06-17T17:46:55Z")
1 - You are running an older version of Plex Media Server. I would suggest upgrading to the latest version. 2 - Your log has 3 seconds of info. There’s nothing in there to help explain what is going on. did you just restart PMS and grab the log right away? 3 - IF you are having trouble connecting from a client, it is best to provide logs from that client too. For the Shield I’ll need to see the [Android logs.](https://support.plex.tv/articles/201573117-android-android-tv-fire-tv-logs/) ---
**Author:** ![DenOCMW](https://avatars.discourse-cdn.com/v4/letter/d/a4c791/32.png) [@DenOCMW](https://forums.plex.tv/u/DenOCMW)\ **Post date:** [June 17, 2021, 6:05pm UTC](https://forums.plex.tv/t/can-only-play-files-on-local-machine/723081/3 "2021-06-17T18:05:36Z")
here are the full logs, i’ll grab the logs from the shield and add them. thanks in advance edit: here are the [android logs](https://support.plex.tv/articles/201573117-android-android-tv-fire-tv-logs/) from my phone, gives same error Edit2: updating PMS to the latest version, resolved my issue… weird thing is that the ‘check for updates’ bar was greyed out for me… after manually updating, I can finally enjoy my content on the big screen again. deleted my logs because I think I was oversharing… thanks! ---
**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\ **Post date:** [September 15, 2021, 6:06pm UTC](https://forums.plex.tv/t/can-only-play-files-on-local-machine/723081/4 "2021-09-15T18:06:13Z")
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