# can reach Plex via app, not web browser **URL:** \ **Category:** General Discussions\ **Created:** [March 30, 2018, 5:01pm UTC](https://forums.plex.tv/t/can-reach-plex-via-app-not-web-browser/230902 "2018-03-30T17:01:02Z")\ **Posts on this page:** 3\ **Page:** 1
**Author:** ![Barry\_White](https://avatars.discourse-cdn.com/v4/letter/b/73ab20/32.png) [@Barry\_White](https://forums.plex.tv/u/Barry_White)\ **Post date:** [March 30, 2018, 5:01pm UTC](https://forums.plex.tv/t/can-reach-plex-via-app-not-web-browser/230902/1 "2018-03-30T17:01:02Z")
Firstly, apologies if this has been mentioned before. (I have searched). Plex works fine inside and outside of house using my phone, ipad etc. When at home I launch the web browser at home or use browser outside house it will not connect. I’ve shared my library with a friend and it will not connect via the app or the browser. any help will be much appreciated, as its now 4hrs of searching to no avail. Qnap server. all up to date. windows 7 pro all up to date. all apps totally up to date. Thank you, Barry ---
**Author:** ![OttoKerner](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/ottokerner/32/10079_2.png) [@OttoKerner](https://forums.plex.tv/u/OttoKerner)\ **Post date:** [March 30, 2018, 8:28pm UTC](https://forums.plex.tv/t/can-reach-plex-via-app-not-web-browser/230902/2 "2018-03-30T20:28:19Z")
1. when at home, don’t use Microsoft Edge as your web browser to access the web app. 2. [https://forums.plex.tv/discussion/comment/1400116/#Comment\_1400116](https://forums.plex.tv/discussion/comment/1400116/#Comment_1400116) ---
**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\ **Post date:** [January 8, 2020, 12:50am UTC](https://forums.plex.tv/t/can-reach-plex-via-app-not-web-browser/230902/3 "2020-01-08T00:50:19Z")