# Can’t access Plex Sever

**URL:** <https://forums.plex.tv/t/can-t-access-plex-sever/945812>\
**Category:** Plex Media Server\
**Tags:** server-windows\
**Created:** [November 11, 2026, 3:20am UTC](https://forums.plex.tv/t/can-t-access-plex-sever/945812 "2026-11-11T03:20:56Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![samantha3357](https://avatars.discourse-cdn.com/v4/letter/s/76d3ee/32.png) [@samantha3357](https://forums.plex.tv/u/samantha3357)\
**Post date:** [November 11, 2026, 3:20am UTC](https://forums.plex.tv/t/can-t-access-plex-sever/945812/1 "2026-11-11T03:20:56Z")

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Someone hacked into our Plex account and cut off our access to our server. We followed the steps on the website to try and get our access back and we were able to change our password to the account. However, our server we still cannot access keeps showing it is unreachable. Any other ideas? If we can’t get the access back can we create a new server under the same account?

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<div class="post-metadata">

**Author:** ![OttoKerner](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/ottokerner/32/10079_2.png) [@OttoKerner](https://forums.plex.tv/u/OttoKerner)\
**Post date:** [November 11, 2026, 4:05am UTC](https://forums.plex.tv/t/can-t-access-plex-sever/945812/3 "2026-11-11T04:05:15Z")

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After changing the password, all Plex clients _and servers_ are removed from your account.  
Which means you need to bring them back.  
For clients (i.e. “players”) that is easy enough: you tell them to “Sign out” of their currently used account, then sign in again using your new password.

For the server things are more complex.  
Since you cannot access it directly, you cannot tell it to “sign out”. Therefore you must reach directly into the Windows registry and remove the account data from there.  
(I’m assuming that your server is running on a Windows PC.)  
See the first post of this thread [You need to reclaim your server, but don't dare to touch the Windows Registry](https://forums.plex.tv/t/you-need-to-reclaim-your-server-but-dont-dare-to-touch-the-windows-registry/809720/1) for a method to avoid editing the registry directly.