# Can’t retrieve the play queue for this item

**URL:** https://forums.plex.tv/t/can-t-retrieve-the-play-queue-for-this-item/837075
**Category:** Plex Players
**Tags:** apple-tv, ios-legacy, tivo, playback
**Created:** [April 7, 2023, 8:55pm UTC](https://forums.plex.tv/t/can-t-retrieve-the-play-queue-for-this-item/837075 "2023-04-07T20:55:21Z")
**Posts on this page:** 2
**Page:** 1

<div class="post-metadata">

### Author: ![K1ab05771](https://avatars.discourse-cdn.com/v4/letter/k/6f9a4e/32.png) [@K1ab05771](https://forums.plex.tv/u/K1ab05771)
#### Post date: [April 7, 2023, 8:55pm UTC](https://forums.plex.tv/t/can-t-retrieve-the-play-queue-for-this-item/837075/1 "2023-04-07T20:55:21Z")

</div>

Server Version#:  
Player Version#:8.17  
\<If providing [server logs](https://support.plex.tv/articles/200250417-plex-media-server-log-files/) please do NOT turn on verbose logging, only [debug logging](https://support.plex.tv/articles/201643703-reporting-issues-with-plex-media-server/#toc-1) should be enabled\>

 ![IMG_0589](https://global.discourse-cdn.com/plex/original/4X/8/d/3/8d34a7a287e9b4be91c60286c2e715e70c1ab84f.jpeg)  
Cannot play my media, always states cannot retrieve The play queue for this item. This has been happening for weeks now! On iPhone, TiVo, and Apple TV apps.

---

<div class="post-metadata">

### Author: ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)
#### Post date: [July 6, 2023, 8:56pm UTC](https://forums.plex.tv/t/can-t-retrieve-the-play-queue-for-this-item/837075/2 "2023-07-06T20:56:05Z")

</div>

This topic was automatically closed 90 days after the last reply. New replies are no longer allowed.