# Can’t view account

**URL:** https://forums.plex.tv/t/can-t-view-account/918546
**Category:** General Discussions
**Created:** [May 14, 2025, 6:16am UTC](https://forums.plex.tv/t/can-t-view-account/918546 "2025-05-14T06:16:33Z")
**Posts on this page:** 2
**Page:** 1

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### Author: ![sharno18\_bigpond\_com](https://avatars.discourse-cdn.com/v4/letter/s/ac8455/32.png) [@sharno18\_bigpond\_com](https://forums.plex.tv/u/sharno18_bigpond_com)
#### Post date: [May 14, 2025, 6:16am UTC](https://forums.plex.tv/t/can-t-view-account/918546/1 "2025-05-14T06:16:33Z")

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Hi. I had to re-download Plex server but says I’m signed in but can’t view my profile.  
On my computer I can see my hard drive but go to watch on phone or tv says it’s unavailable. When I look at the server I can’t see my profile but I can see my hard drive

 ![IMG_2315](https://global.discourse-cdn.com/plex/original/4X/8/e/1/8e1f6ec18e08bc1ab19c2dc215f22930519b7898.jpeg)  
 ![IMG_2316](https://global.discourse-cdn.com/plex/original/4X/7/e/4/7e43321bd6de62b611e5bf29df64cc4bb44ac9d2.jpeg)  
 ![IMG_2317](https://global.discourse-cdn.com/plex/original/4X/6/1/b/61ba06f8dd69a6b65fb8d7659176bb0da0d726ab.jpeg)

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### Author: ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)
#### Post date: [August 12, 2025, 6:16am UTC](https://forums.plex.tv/t/can-t-view-account/918546/2 "2025-08-12T06:16:46Z")

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