# Cannot acces my media on plex media server
**URL:** https://forums.plex.tv/t/cannot-acces-my-media-on-plex-media-server/901151
**Category:** Plex Media Server
**Tags:** server-linux, android-mobile-legacy, android-tv, plex-web
**Created:** [January 5, 2025, 7:52pm UTC](https://forums.plex.tv/t/cannot-acces-my-media-on-plex-media-server/901151 "2025-01-05T19:52:32Z")
**Posts on this page:** 8
**Page:** 1
### Author:  [@vplexmx](https://forums.plex.tv/u/vplexmx)
#### Post date: [January 5, 2025, 7:52pm UTC](https://forums.plex.tv/t/cannot-acces-my-media-on-plex-media-server/901151/1 "2025-01-05T19:52:32Z")
Server Version#: 1.41.3.9314
Player Version#: 4.141.0 (Web)
Hello.
I had a few months since last used my plex media server (it was turned off). I had to reset my android tv and, to re-configure all my tv apps, I turned my plex server on and tried to connect from my tv. My local media did not appeared, so I upgraded my server (it was on v. 1.32something). Now, when I connect to the web app, there is no server settings! I cannot access my local media from anywhere, nether from the web app nor from the tv or android app. It is really frustrating and annoying.
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### Author:  [@MarkV1320](https://forums.plex.tv/u/MarkV1320)
#### Post date: [January 5, 2025, 8:34pm UTC](https://forums.plex.tv/t/cannot-acces-my-media-on-plex-media-server/901151/2 "2025-01-05T20:34:46Z")
When you go to [https://app.plex.tv/desktop](https://app.plex.tv/desktop) you have nothing?
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### Author:  [@OttoKerner](https://forums.plex.tv/u/OttoKerner)
#### Post date: [January 6, 2025, 10:12am UTC](https://forums.plex.tv/t/cannot-acces-my-media-on-plex-media-server/901151/3 "2025-01-06T10:12:54Z")
> [@Linux Tips](https://forums.plex.tv/t/linux-tips/276247/21):
>
> When server and device credentials are out of sync. Use this procedure when: You receive the nasty “No Soup For You” message You’ve changed your Plex password and now have trouble accessing something. You’ve cloned the server or performed a ‘backup & restore’ using the procedures above but now cannot access the server. First choice - Preferences.xml missing or deleted. If something happened to “Preferences.xml” and you need to claim the server again, with everything being normal, Start he…
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### Author:  [@vplexmx](https://forums.plex.tv/u/vplexmx)
#### Post date: [January 6, 2025, 3:33pm UTC](https://forums.plex.tv/t/cannot-acces-my-media-on-plex-media-server/901151/4 "2025-01-06T15:33:08Z")
I got the same page as if I access my server directly through it local IP address (the web app page). I think that’s the weirdest thing because, since I’m accessing the (local) media server through its IP address, obviously I’m accessing a media server, but there is no “Server” options on the config menu.
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### Author:  [@MarkV1320](https://forums.plex.tv/u/MarkV1320)
#### Post date: [January 6, 2025, 3:38pm UTC](https://forums.plex.tv/t/cannot-acces-my-media-on-plex-media-server/901151/5 "2025-01-06T15:38:39Z")
Is the Plex icon in the system tray (assuming you’re on a Windows machine) in the lower right hand corner?
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### Author:  [@vplexmx](https://forums.plex.tv/u/vplexmx)
#### Post date: [January 6, 2025, 4:47pm UTC](https://forums.plex.tv/t/cannot-acces-my-media-on-plex-media-server/901151/6 "2025-01-06T16:47:05Z")
It worked. Thanks 😊
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### Author:  [@vplexmx](https://forums.plex.tv/u/vplexmx)
#### Post date: [January 6, 2025, 4:48pm UTC](https://forums.plex.tv/t/cannot-acces-my-media-on-plex-media-server/901151/7 "2025-01-06T16:48:01Z")
No. I’m on a Linux machine.
Suggestion from @OttoKerner worked.
Thanks.
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### Author:  [@system](https://forums.plex.tv/u/system)
#### Post date: [April 6, 2025, 4:48pm UTC](https://forums.plex.tv/t/cannot-acces-my-media-on-plex-media-server/901151/8 "2025-04-06T16:48:38Z")
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