# Cannot access my media server **URL:** \ **Category:** Plex Media Server\ **Tags:** server-linux\ **Created:** [August 9, 2020, 6:34pm UTC](https://forums.plex.tv/t/cannot-access-my-media-server/622071 "2020-08-09T18:34:11Z")\ **Posts on this page:** 6\ **Page:** 1
**Author:** ![rossoreed](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/rossoreed/32/201840_2.png) [@rossoreed](https://forums.plex.tv/u/rossoreed)\ **Post date:** [August 9, 2020, 6:34pm UTC](https://forums.plex.tv/t/cannot-access-my-media-server/622071/1 "2020-08-09T18:34:11Z")
Hi, I’m new here and spent all day today trying to get my server working, but I’ve failed, and any help would be appreciated. I’ve installed plexmediaserver-1.19.5 on a Oracle Linux Cloud server, opened port 32400, and then loaded [http://132.145.32.238:32400/web](http://132.145.32.238:32400/web) (not my real IP) in a browser. I was greeted by the Plex Web login page, showing the various login options. As a new user, I selected & completed ‘sign up with email’, and was then taken to a page saying; No soup for you! The server you’re trying to access doesn’t want to let you in. Make sure you’re signed in as a user with access to this server. Where have I gone wrong? Obviously the media server is running - because I’m accessing it via it’s IP address. Paul ---
**Author:** ![Gooseman111](https://avatars.discourse-cdn.com/v4/letter/g/51bf81/32.png) [@Gooseman111](https://forums.plex.tv/u/Gooseman111)\ **Post date:** [August 9, 2020, 6:45pm UTC](https://forums.plex.tv/t/cannot-access-my-media-server/622071/2 "2020-08-09T18:45:48Z")
Same problem with the same version that you are on. I will try to roll back to the previous version and see if that helps. Now I just need to find older versions. ---
**Author:** ![pshanew](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/pshanew/32/160555_2.png) [@pshanew](https://forums.plex.tv/u/pshanew)\ **Post date:** [August 9, 2020, 7:55pm UTC](https://forums.plex.tv/t/cannot-access-my-media-server/622071/3 "2020-08-09T19:55:02Z")
Initial configuration of the server must be performed via a local connection to the server. In the case where the server is on a remote network, such as yours, you must connect to the server via an SSH tunnel proxy. See the “On a Different Network” section of the installation documentation, which describes this: > **[Installation | Plex Support](https://support.plex.tv/articles/200288586-installation/)** > > Preparation Before You Begin Before you begin installing Plex Media Server, it’s strongly recommended that you check that your media... In short, you need to use something like the following to connect to the server via SSH: `ssh ip.address.of.server -L 8888:localhost:32400` Then, point your browser to [http://localhost:8888/web](http://localhost:8888/web) to configure it. After the server is claimed/configured, you should be able to access it via its IP address directly without the tunnel. Obviously, for this to work, your server needs to have SSH access enabled. ---
**Author:** ![rossoreed](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/rossoreed/32/201840_2.png) [@rossoreed](https://forums.plex.tv/u/rossoreed)\ **Post date:** [August 9, 2020, 9:57pm UTC](https://forums.plex.tv/t/cannot-access-my-media-server/622071/4 "2020-08-09T21:57:47Z")
Thank you! I’ve now got access using your link above, and managed to setup most of the options. Paul ---
**Author:** ![pshanew](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/pshanew/32/160555_2.png) [@pshanew](https://forums.plex.tv/u/pshanew)\ **Post date:** [August 9, 2020, 10:37pm UTC](https://forums.plex.tv/t/cannot-access-my-media-server/622071/5 "2020-08-09T22:37:28Z")
No problem, glad it worked. ---
**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\ **Post date:** [November 7, 2020, 10:37pm UTC](https://forums.plex.tv/t/cannot-access-my-media-server/622071/6 "2020-11-07T22:37:29Z")
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