# Cannot access my media

**URL:** <https://forums.plex.tv/t/cannot-access-my-media/897683>\
**Category:** General Discussions\
**Tags:** server-windows\
**Created:** [December 2, 2024, 5:22pm UTC](https://forums.plex.tv/t/cannot-access-my-media/897683 "2024-12-02T17:22:01Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![fuadmyahya](https://avatars.discourse-cdn.com/v4/letter/f/ecc23a/32.png) [@fuadmyahya](https://forums.plex.tv/u/fuadmyahya)\
**Post date:** [December 2, 2024, 5:22pm UTC](https://forums.plex.tv/t/cannot-access-my-media/897683/1 "2024-12-02T17:22:01Z")

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Server Version#: 1.41.1.9057-af5eaea7a  
Player Version#: Chrome 4.142.1, Apple TV 8.42, iphone 8.43

I cannot access my media. Under Authorized Devices, each devices shows a red plus sign.

This problem recurs far too frequently. Usually, it is solved by either updating the server version, restarting the desktop (Windows 10) or signing out then signing in. I did all of these things, but no luck so far. On the iPhone app, under “More,” the top item on the menu is my name and my initial F (in a circle). Next to that is “Offline” in red.

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**Author:** ![dane22](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/dane22/32/4389_2.png) [@dane22](https://forums.plex.tv/u/dane22)\
**Post date:** [December 2, 2024, 5:34pm UTC](https://forums.plex.tv/t/cannot-access-my-media/897683/2 "2024-12-02T17:34:55Z")

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Duplicate of [Cannot access my movies or music](https://forums.plex.tv/t/cannot-access-my-movies-or-music/897640)

So closing this

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<div class="post-metadata">

**Author:** ![dane22](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/dane22/32/4389_2.png) [@dane22](https://forums.plex.tv/u/dane22)\
**Post date:** [December 2, 2024, 5:35pm UTC](https://forums.plex.tv/t/cannot-access-my-media/897683/3 "2024-12-02T17:35:01Z")

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