# Cannot access new PMS via web browsers
**URL:** https://forums.plex.tv/t/cannot-access-new-pms-via-web-browsers/799939
**Category:** Plex Media Server
**Tags:** account
**Created:** [July 7, 2022, 7:54pm UTC](https://forums.plex.tv/t/cannot-access-new-pms-via-web-browsers/799939 "2022-07-07T19:54:35Z")
**Posts on this page:** 4
**Page:** 1
### Author:  [@hysales](https://forums.plex.tv/u/hysales)
#### Post date: [July 7, 2022, 7:54pm UTC](https://forums.plex.tv/t/cannot-access-new-pms-via-web-browsers/799939/1 "2022-07-07T19:54:35Z")
Server Version#: 1.27.2.5929
Player Version#: Web browsers (all)
Hi, I recently created a new server on my Windows 10 computer, and migrated the old cache files. The server works great except from any web browser using app.plex.tv. The error says “Unable to securely connect…” I made sure to allow unsecure connections but it hasn’t fixed it. I can access the server through the plex app on Windows and on Android TV, but not through any web browsers.
I’ve flushed my DNS, logged in and out of PMS, reinstalled PMS, so far no positive results.
Please help! Thanks
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### Author:  [@hysales](https://forums.plex.tv/u/hysales)
#### Post date: [July 7, 2022, 8:28pm UTC](https://forums.plex.tv/t/cannot-access-new-pms-via-web-browsers/799939/2 "2022-07-07T20:28:03Z")
Upon closer inspection, the console is showing “error acquiring new certificate: Failed to upload CSR: 429, \<…\>”
“PKC12\_parse failed … mac verify failure”
So perhaps my certificate needs reset? Logs attached.
[Plex Media Server Logs\_2022-07-07\_13-24-26.zip](https://forums.plex.tv/uploads/short-url/obrrFvejbz7EAtLPN3da2OrrwyZ.zip) (2.0 MB)
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### Author:  [@hysales](https://forums.plex.tv/u/hysales)
#### Post date: [July 7, 2022, 8:55pm UTC](https://forums.plex.tv/t/cannot-access-new-pms-via-web-browsers/799939/3 "2022-07-07T20:55:28Z")
Moved topic to relevant forum:
> [@Plex Employee to Reset Server Certificate? "API rate limit exceeded" error](https://forums.plex.tv/t/plex-employee-to-reset-server-certificate-api-rate-limit-exceeded-error/715763):
>
> My Plex Media Server is crashing once or twice a day. It seems like I am having the same issue as the [person noted here](https://www.reddit.com/r/PleX/comments/n7t9ki/secure_connection_doesnt_work_despite_being_set/). Can a Plex Employee check out the log details below, and let me know if I am having an issue with my server certificate? May 14, 2021 02:56:03.473 [15996] DEBUG - CERT: Forcing refresh. May 14, 2021 02:56:03.476 [15996] DEBUG - CERT: Existing certificate was not issued by the intermediate on disk, fetching a new one. May 14, 2021 02:56:03.476 [15996] DEBUG - HTTP requesti…
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### Author:  [@system](https://forums.plex.tv/u/system)
#### Post date: [October 5, 2022, 8:55pm UTC](https://forums.plex.tv/t/cannot-access-new-pms-via-web-browsers/799939/4 "2022-10-05T20:55:33Z")
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