Cannot access plex media server on QNAP TS451+ after update of plex

Plex Media Server
21

Or you can add this to your list on that error, I have an X86 that I run my plex on and a ARM that I use for snapshots and backups. Guess who was on the wrong server trying to upgrade the plex.

22

As I worked through this late thursday night, my plex install somehow became a new install and I gave up trying to save it. Iā€™m rebuilding it as a new install and recreating all of my media info, playlists, etc. I still donā€™t know what caused it.

23

@mbeaver19

Which NAS model please?

If itā€™s X86 (32 bit) or stuck at QTS 4.2 then it is stuck at whatever was last available.

When QNAP discontinued full support for older NAS models, we were also forced to discontinue updating them. They will continue to work as long as the specific version in use is compatible with Plex.tv (which is very flexible)

24

I also have problems, getting error 404 since updated to PlexMediaServer-1.22.2.4285. Tried to go back to an older version did not work. Currently using : PlexMediaServer-1.22.2.4276-3cbd5e781-x86_64

Qnap ts451+
Firmware: 4.5.2.1594

thanks for your help

25

@MM550

  1. There is no such thing as PlexMediaServer-1.22.2.4285. Please verify
  2. PMS 1.22.1.4275 is Public. PMS 1.22.2.4276 is Beta

Avail yourself of the PlexData shared folder to reach in and grab logs file FileStation

26

Sorry a little typo, PMS 1.22.1.4275ā€¦ here is the log file:

Apr 04, 2021 22:22:01.440 [0x7f91e9e8b700] INFO - Plex Media Server v1.22.2.4276-3cbd5e781 - QNAP TS-451+ x86_64 - build: linux-x86_64 qnap - GMT -04:00
Apr 04, 2021 22:22:01.441 [0x7f91e9e8b700] INFO - Linux version: QTS 4.5.2.1594, language: en-US
Apr 04, 2021 22:22:01.442 [0x7f91e9e8b700] INFO - Processor Intel(R) Celeron(R) CPU J1900 @ 1.99GHz
Apr 04, 2021 22:22:01.443 [0x7f91e9e8b700] INFO - ./Plex Media Server
Apr 04, 2021 22:22:03.126 [0x7f91e88c1700] INFO - CodecManager: obtaining encoder ā€˜libx264ā€™
Apr 04, 2021 22:22:03.263 [0x7f91f3964780] INFO - [CERT/OCSP] Successfully retrieved response from cache.

27

I need the full zip. the header info tells me nothing other than you want the 64 bit binary.

28

@ChuckPa

let me know if it is ok

29

Iā€™m sorry for the delay (holiday).

I need you to turn DEBUG logging back on.

You probably turned it off thinking youā€™d safe disk space. It doesnā€™t work that way.
Logs are fixed size (5 files of 10 MB each). Logging level determines how much information is written.

I need DEBUG logging so I can see whatā€™s happening. I suspect you have a corrupted database (the logs are only a few KB long) but need to confirm.

If youā€™re using the PlexData shared folder to access this,

  1. Install the QNAP Text Editor app
  2. Stop Plex
  3. Open PlexData / Plex Media Server / Preferences.xml
  4. Go to the last line,
  5. Cursor over to the right, just before the />
  6. Insert logDebug="1"
  7. it will look like Something="Value" logDebug="1" />
  8. Save the file
  9. Now start Plex again.
  10. Wait a minute
  11. Stop Plex
  12. Make a fresh ZIP file
  13. Download and attach it please.
30

@ChuckPa

Here it is

31

@MM550

Are you using your own certificate ?

Apr 07, 2021 07:06:25.900 [0x7ff8ae4e4700] INFO - CodecManager: obtaining encoder 'libx264'
Apr 07, 2021 07:06:25.900 [0x7ff8ae4e4700] DEBUG - MyPlex: mapping state set to 'Unknown'.
Apr 07, 2021 07:06:25.917 [0x7ff8ae4e4700] DEBUG - Relay: read 88 cached entries from hosts file
Apr 07, 2021 07:06:25.917 [0x7ff8ae4e4700] DEBUG - HTTP requesting GET https://plex.tv/api/codecs/libx264_encoder?build=linux-x86_64-standard&deviceId=c26d8187-cbd5-462e-bcf1-dde464780967&oldestPreviousVersion=1%2E22%2E2%2E4276-3cbd5e781&version=73e06c8-3759
Apr 07, 2021 07:06:26.020 [0x7ff8b8599780] ERROR - [CERT] PKCS12_parse failed: error:23076071:PKCS12 routines:PKCS12_parse:mac verify failure
32

@ChuckPa

No not using any certificate

33

@MM550

On a hunch, Iā€™ve reset M66ā€™s certificate.
Please restart the server.

34

@ChuckPa

Done,

Still same error

I saw in the log that I seem to have a bunch of missing files ?

35

Thanks @ChuckPa, problem fixed, really appreciate your time and your help.

36

What fixed the issue? Would be nice to know what actually fixed it.

37

A couple of issues: but it seems that my Pms lost the licence claim. Was not able start. Was fixed by unclaiming and reclaming.

38

If I may add?

  1. PMS fell out of the account but the server name still existed on plex.tv
  2. Attempting to reclaim with ā€œClaimIt.shā€ couldnā€™t handle this case (need to find out why)
  3. I dropped the server entry from Plex.tv so PMS could re-assert itself .
  4. It was not having any of that.
  5. Did a completely manual claim (emulating what Plex/web does) with ā€˜curl -X POSTā€™ sequence.
39

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