# Cannot access Plex outside home network
**URL:** https://forums.plex.tv/t/cannot-access-plex-outside-home-network/801544
**Category:** Remote Access
**Tags:** server-synology, networking
**Created:** [July 21, 2022, 1:48pm UTC](https://forums.plex.tv/t/cannot-access-plex-outside-home-network/801544 "2022-07-21T13:48:30Z")
**Posts on this page:** 17
**Page:** 1
### Author:  [@thejonesboy](https://forums.plex.tv/u/thejonesboy)
#### Post date: [July 21, 2022, 1:48pm UTC](https://forums.plex.tv/t/cannot-access-plex-outside-home-network/801544/1 "2022-07-21T13:48:30Z")
Server Version#:Synology NAS DS218+
Player Version#:4.86.1
I cannot access the plex website on my laptop or mobile phone outside of my home network. I cannot even log into the plex forums !
I have remote access enabled.
any help would be appreciated thanks
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### Author:  [@tom80H](https://forums.plex.tv/u/tom80H)
#### Post date: [July 21, 2022, 1:59pm UTC](https://forums.plex.tv/t/cannot-access-plex-outside-home-network/801544/2 "2022-07-21T13:59:41Z")
Remote access can be tricky depending on your home network setup, router configuration and ISP. However if you cannot even access the Plex forum / web app, this means there might be something else going on with the network configuration of those clients (laptop, mobile phone).
- As for remote access troubleshooting → [The Basics of Remote Access Troubleshooting](https://forums.plex.tv/t/the-basics-of-remote-access-troubleshooting/769517)
- As for the client network access… are those devices connecting to the network through some VPN or other security apps/tools/components? Any special DNS configuration on those devices?
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### Author:  [@thejonesboy](https://forums.plex.tv/u/thejonesboy)
#### Post date: [July 21, 2022, 2:10pm UTC](https://forums.plex.tv/t/cannot-access-plex-outside-home-network/801544/3 "2022-07-21T14:10:57Z")
thank you for your reply . I havent got a vpn running nor have I modified the router in any way.
Everything was fine until I updated to synolgy DSM 7 and had to do the plex fixes as everything stopped working!
since then it is all downhill and I even purchased a lifetime plex pass
thanks
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### Author:  [@tom80H](https://forums.plex.tv/u/tom80H)
#### Post date: [July 21, 2022, 2:18pm UTC](https://forums.plex.tv/t/cannot-access-plex-outside-home-network/801544/4 "2022-07-21T14:18:39Z")
I was referring to the configuration of the laptop / mobile phone as those cannot access the server from outside your home network (or even the Plex forum).
Can those devices access your server from inside your home network?
If the change / issue is related to upgrading to DSM 7… have you enabled any special network configuration on the Syno (e.g. Synology’s DDNS, some NAS specific firewall configuration…)?
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### Author:  [@thejonesboy](https://forums.plex.tv/u/thejonesboy)
#### Post date: [July 21, 2022, 2:20pm UTC](https://forums.plex.tv/t/cannot-access-plex-outside-home-network/801544/5 "2022-07-21T14:20:47Z")
Hi tom
yes I can access plex in my house via home network fine.
Its when I access from any other way it will not do it.
To my knowledge I have not enabled anything different with my NAS but the synology DSM update was a disaster and stopped plex working completely!
I then had to install the beta version and re organise my filing system as per the you tube video to get it working.
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### Author:  [@tom80H](https://forums.plex.tv/u/tom80H)
#### Post date: [July 21, 2022, 2:23pm UTC](https://forums.plex.tv/t/cannot-access-plex-outside-home-network/801544/6 "2022-07-21T14:23:56Z")
> [@thejonesboy](#):
>
> To my knowledge I have not enabled anything different with my NAS
best verify that… DSM7 has some significant changes.
#
> [@thejonesboy](#):
>
> the synology DSM update was a disaster and stopped plex working completely!
>
> I then had to install the beta version and re organise my filing system as per the you tube video to get it working.
Not sure what Youtube video you found – just as reference for anybody finding this thread… here’s a link to the verified guide on how to handle the DSM6-\>7 migration with a Plex Media Server.
> [@Synology FAQ - Questions, Answers, and How-To's](https://forums.plex.tv/t/synology-faq-questions-answers-and-a-few-how-tos/490215/34):
>
> FAQ 27 - Migrating an existing PMS from DSM 6 to DSM 7 NOTICE: DSM 5 → [DSM 6] → DSM 7 First Step If you first started using Plex with DSM 5, then upgraded to DSM 6, because of a change internal to DSM 6, you will need to perform this step before you start the DSM 7 upgrade. If you never used DSM 5, or deleted the Plex share sometime during DSM 6, you can skip this step and continue with the normal upgrade steps Rename the existing Plex shared folder to Plex.old Create a new Pl…
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### Author:  [@thejonesboy](https://forums.plex.tv/u/thejonesboy)
#### Post date: [July 21, 2022, 2:37pm UTC](https://forums.plex.tv/t/cannot-access-plex-outside-home-network/801544/7 "2022-07-21T14:37:00Z")
thanks for the great reply Tom
I will go though that step by step
To my knowledge yes I had DSM 6.0 when I installed my plex app via snyology apps store
I then kept getting bothered by synology to upgrade to DSM 7 and when I did my plex apps on my tv’s and mobile said "server not available "
So I went on you tube and watched the video on how to re organise your library to make DSM 7.0 work with plex beta.
Since then I have had many issues with networking and audio problems with the LG tv for example.
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### Author:  [@FordGuy61](https://forums.plex.tv/u/FordGuy61)
#### Post date: [July 21, 2022, 3:51pm UTC](https://forums.plex.tv/t/cannot-access-plex-outside-home-network/801544/8 "2022-07-21T15:51:44Z")
> [@thejonesboy](#):
>
> So I went on you tube and watched the video
Which video?
There are many, and many of them give poor advice.
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### Author:  [@thejonesboy](https://forums.plex.tv/u/thejonesboy)
#### Post date: [July 21, 2022, 4:27pm UTC](https://forums.plex.tv/t/cannot-access-plex-outside-home-network/801544/9 "2022-07-21T16:27:32Z")
this one - to be fair to the guy got my system back up and running .
[ ](https://www.youtube.com/watch?v=uC7_6TjpJ2I)
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### Author:  [@ChuckPa](https://forums.plex.tv/u/ChuckPa)
#### Post date: [July 21, 2022, 4:49pm UTC](https://forums.plex.tv/t/cannot-access-plex-outside-home-network/801544/10 "2022-07-21T16:49:24Z")
@thejonesboy
If you have PMS BETA 1.21.0-3744 installed, I urge you to complete the upgrading to current PMS 1.27.x.
PMS 1.21.0-3744 was written for BETA DSM 7.
After DSM 7 became final release, 1.21.0.3744 will not work correctly very long.
( I spent several weeks ‘chasing’ DSM 7 updates until it stabilized and was finally able to achieve stability with 1.24.2.4973 )
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### Author:  [@thejonesboy](https://forums.plex.tv/u/thejonesboy)
#### Post date: [July 21, 2022, 6:12pm UTC](https://forums.plex.tv/t/cannot-access-plex-outside-home-network/801544/11 "2022-07-21T18:12:58Z")
hi chuck
should I upgrade ot the latest dms as well?
Is this the update from the plex site to install into the nas
thanks
Jim
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### Author:  [@thejonesboy](https://forums.plex.tv/u/thejonesboy)
#### Post date: [July 21, 2022, 6:14pm UTC](https://forums.plex.tv/t/cannot-access-plex-outside-home-network/801544/12 "2022-07-21T18:14:35Z")
I have a message server update 1.27.2.5929 is available
should I use this?
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### Author:  [@ChuckPa](https://forums.plex.tv/u/ChuckPa)
#### Post date: [July 21, 2022, 6:59pm UTC](https://forums.plex.tv/t/cannot-access-plex-outside-home-network/801544/13 "2022-07-21T18:59:27Z")
The sequence to use:
1. Stop PMS
2. Upgrade DSM to current version for your machine.
3. After it upgrades, if it doesn’t restart then manually restart it yourself.
4. When it’s back up, Download and install 1.27.2
NOTE: while upgrading from 1.21.0-3744,
**IF you have a lot of media indexed already**
- It will take time to finish the task
- It will sit at “Updating…” in Package Center.
- DON’T INTERRUPT it.
What it’s doing is moving your metadata from the hidden Beta location to the new, visible, PlexMediaServer shared folder.
Interrupting it would require we SSH into the machine and fix it manually.
AFTER you’ve got it all updated, we’ll find out and fix (if it’s not the ISP) your Remote Access.
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### Author:  [@thejonesboy](https://forums.plex.tv/u/thejonesboy)
#### Post date: [July 21, 2022, 7:22pm UTC](https://forums.plex.tv/t/cannot-access-plex-outside-home-network/801544/14 "2022-07-21T19:22:00Z")
installed everything
latest DSM
and latest plex
all seems well - yes it is indexing all of the server media
thank you
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### Author:  [@ChuckPa](https://forums.plex.tv/u/ChuckPa)
#### Post date: [July 21, 2022, 7:34pm UTC](https://forums.plex.tv/t/cannot-access-plex-outside-home-network/801544/15 "2022-07-21T19:34:38Z")
Remote Access working?
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### Author:  [@thejonesboy](https://forums.plex.tv/u/thejonesboy)
#### Post date: [August 1, 2022, 4:38pm UTC](https://forums.plex.tv/t/cannot-access-plex-outside-home-network/801544/16 "2022-08-01T16:38:38Z")
Yes now OK on my phone not tried laptop yet
Thanks
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### Author:  [@system](https://forums.plex.tv/u/system)
#### Post date: [October 30, 2022, 4:39pm UTC](https://forums.plex.tv/t/cannot-access-plex-outside-home-network/801544/17 "2022-10-30T16:39:35Z")
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