# Cannot access Plex Server on local network **URL:** \ **Category:** Plex Media Server\ **Tags:** server-synology, roku\ **Created:** [December 22, 2021, 3:53pm UTC](https://forums.plex.tv/t/cannot-access-plex-server-on-local-network/765821 "2021-12-22T15:53:51Z")\ **Posts on this page:** 11\ **Page:** 1
**Author:** ![samwells](https://avatars.discourse-cdn.com/v4/letter/s/9fc348/32.png) [@samwells](https://forums.plex.tv/u/samwells)\ **Post date:** [December 22, 2021, 3:53pm UTC](https://forums.plex.tv/t/cannot-access-plex-server-on-local-network/765821/1 "2021-12-22T15:53:51Z")
Server Version#: Synology DS215j Current DSM version: DSM 6.2.2-24922 Update 4 Cannot connect to Plex server on the Synology box - from browser on local network or Plex app (web and otherwise) However can log in to the server and view content. Neither can Roku box connect (also on local network. Can be accessed from Bravia via Media Player however. Tried everything including reinstall. Please help, it should be easier and it’s doing me in!!! Thanks ---
**Author:** ![FordGuy61](https://avatars.discourse-cdn.com/v4/letter/f/22d042/32.png) [@FordGuy61](https://forums.plex.tv/u/FordGuy61)\ **Post date:** [December 22, 2021, 4:11pm UTC](https://forums.plex.tv/t/cannot-access-plex-server-on-local-network/765821/2 "2021-12-22T16:11:10Z")
Read these documents: [Installation & Setup of Plex Media Server on Synology](https://forums.plex.tv/t/installation-setup-of-plex-media-server-on-synology/572179) [Synology FAQ - Questions, Answers, and a few How-To’s](https://forums.plex.tv/t/synology-faq-questions-answers-and-a-few-how-tos/490215) For initial setup, using an incognito/private window, point your browser directly at the Plex server. http://_use\_nas\_real\_ip\_address_:32400/web Also, make sure you use the current version available at plex.tv. The version in the Synology Package Center is approximately 2 years out of date. The above documents provide instructions on downloading the current version and performing a manual installation. ---
**Author:** ![samwells](https://avatars.discourse-cdn.com/v4/letter/s/9fc348/32.png) [@samwells](https://forums.plex.tv/u/samwells)\ **Post date:** [December 22, 2021, 5:20pm UTC](https://forums.plex.tv/t/cannot-access-plex-server-on-local-network/765821/3 "2021-12-22T17:20:30Z")
Many thanks I will look over that. The version is up to date, or so says Synology: 1.18.5.2309 - … Thanks ---
**Author:** ![FordGuy61](https://avatars.discourse-cdn.com/v4/letter/f/22d042/32.png) [@FordGuy61](https://forums.plex.tv/u/FordGuy61)\ **Post date:** [December 22, 2021, 5:29pm UTC](https://forums.plex.tv/t/cannot-access-plex-server-on-local-network/765821/4 "2021-12-22T17:29:49Z")
> [@samwells](#): > > The version is up to date, or so says Synology: 1.18.5.2309 - > [@FordGuy61](#): > > The version in the Synology Package Center is approximately 2 years out of date. [1.18.5.2309](https://forums.plex.tv/t/plex-media-server/30447/313) was released in January 2020. The current version is [1.25.2.5319](https://forums.plex.tv/t/plex-media-server/30447/476). ---
**Author:** ![samwells](https://avatars.discourse-cdn.com/v4/letter/s/9fc348/32.png) [@samwells](https://forums.plex.tv/u/samwells)\ **Post date:** [December 23, 2021, 9:30pm UTC](https://forums.plex.tv/t/cannot-access-plex-server-on-local-network/765821/5 "2021-12-23T21:30:11Z")
Hello, I’ve updated everything and now get the permissions error still: _Not authorized_ _You do not have access to this server_ Any ideas welcome, Thanks ---
**Author:** ![FordGuy61](https://avatars.discourse-cdn.com/v4/letter/f/22d042/32.png) [@FordGuy61](https://forums.plex.tv/u/FordGuy61)\ **Post date:** [December 23, 2021, 10:10pm UTC](https://forums.plex.tv/t/cannot-access-plex-server-on-local-network/765821/6 "2021-12-23T22:10:03Z")
Did you use an incognito browser window pointed at NAS IP address? ---
**Author:** ![samwells](https://avatars.discourse-cdn.com/v4/letter/s/9fc348/32.png) [@samwells](https://forums.plex.tv/u/samwells)\ **Post date:** [December 24, 2021, 9:09am UTC](https://forums.plex.tv/t/cannot-access-plex-server-on-local-network/765821/7 "2021-12-24T09:09:35Z")
I did: _Not authorized_ _You do not have access to this server_ Which user requires access? Thanks ---
**Author:** ![FordGuy61](https://avatars.discourse-cdn.com/v4/letter/f/22d042/32.png) [@FordGuy61](https://forums.plex.tv/u/FordGuy61)\ **Post date:** [December 27, 2021, 1:26am UTC](https://forums.plex.tv/t/cannot-access-plex-server-on-local-network/765821/8 "2021-12-27T01:26:39Z")
Let’s see if the log files show anything. 1. Stop Plex Media Server in Synology Package Center. 2. Wait at least one minute. 3. Start Plex Media Server (the stop/start is so the log files contain the startup sequence). 4. Wait 5 minutes for PMS to fully start. 5. Manually pull the log files (since you cannot access PMS directly). See [FAQ 13: Manually obtaining log files](https://forums.plex.tv/t/topic/490215/19). 6. Attach the zip file to the thread. ---
**Author:** ![samwells](https://avatars.discourse-cdn.com/v4/letter/s/9fc348/32.png) [@samwells](https://forums.plex.tv/u/samwells)\ **Post date:** [December 27, 2021, 7:41pm UTC](https://forums.plex.tv/t/cannot-access-plex-server-on-local-network/765821/9 "2021-12-27T19:41:10Z")
Please find attached, Thanks [Logs.zip 19-37-13-590.zip](https://forums.plex.tv/uploads/short-url/cuHZRHFuHeyBhP3HXOOSatx3JPH.zip) (15.8 KB) ---
**Author:** ![samwells](https://avatars.discourse-cdn.com/v4/letter/s/9fc348/32.png) [@samwells](https://forums.plex.tv/u/samwells)\ **Post date:** [January 6, 2022, 9:34am UTC](https://forums.plex.tv/t/cannot-access-plex-server-on-local-network/765821/10 "2022-01-06T09:34:21Z")
Hello, Is anyone able to see any issues in the logs please? ---
**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\ **Post date:** [April 6, 2022, 9:34am UTC](https://forums.plex.tv/t/cannot-access-plex-server-on-local-network/765821/11 "2022-04-06T09:34:46Z")
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