# Cannot access server from plex.tv
**URL:** https://forums.plex.tv/t/cannot-access-server-from-plex-tv/437853
**Category:** Remote Access
**Tags:** server-docker
**Created:** [July 26, 2019, 10:07am UTC](https://forums.plex.tv/t/cannot-access-server-from-plex-tv/437853 "2019-07-26T10:07:59Z")
**Posts on this page:** 20
**Page:** 1
### Author:  [@ppkhoa](https://forums.plex.tv/u/ppkhoa)
#### Post date: [July 26, 2019, 10:08am UTC](https://forums.plex.tv/t/cannot-access-server-from-plex-tv/437853/1 "2019-07-26T10:08:00Z")
I can access my Plex server through http://[server IP]:[port] but not through [plex.tv](http://plex.tv), kept saying the server is not available. The server can still grab metadata for my media so it does have Internet access. No firewall or blocking rules that I know of.
Looking at the server logs, I believe this is the cause:
Jul 26, 2019 09:50:44.621 [0x7feafe296700] DEBUG - PubsubServerManager: Switching to next host in region: 82.94.168.25
Jul 26, 2019 09:50:44.622 [0x7feafe296700] DEBUG - EventSource: Stopping.
Jul 26, 2019 09:50:44.622 [0x7feafe296700] DEBUG - EventSource: Resolving 82.94.168.25 port 443
Jul 26, 2019 09:50:44.622 [0x7feafe296700] DEBUG - EventSource: Resolved 82.94.168.25 to 82.94.168.25
Jul 26, 2019 09:50:44.630 [0x7feafe585700] DEBUG - EventSource: Connected in 6 ms.
Jul 26, 2019 09:50:44.630 [0x7feafe585700] DEBUG - EventSource: Wrote data, reading reply.
Jul 26, 2019 09:50:44.709 [0x7feafe296700] DEBUG - EventSource: Read HTTP reply header.
Jul 26, 2019 09:50:44.709 [0x7feafe296700] DEBUG - EventSource: Failure in ParseHeader: HTTP/1.1 403 Forbidden
Server: nginx
Date: Fri, 26 Jul 2019 09:50:44 GMT
Content-Type: text/html
Content-Length: 162
Connection: close
403 Forbidden
# 403 Forbidden
* * *
nginx (0 - Success).
Doesn’t look like that IP is included in the list I received when I tried “wget [pubsub.plex.tv?access\_token=](http://pubsub.plex.tv?access_token=)[my token]”. I don’t know where it got the IP address from:
Jul 26, 2019 09:50:29.432 [0x7feafd689700] DEBUG - PubSubManager: Time to connect to 82.94.168.18 was 5 ms.
Jul 26, 2019 09:50:29.432 [0x7feafd689700] DEBUG - PubSubManager: Time to connect to [pubsub.plex.tv](http://pubsub.plex.tv) was 5 ms.
Jul 26, 2019 09:50:29.432 [0x7feafd689700] DEBUG - PubSubManager: Time to connect to 176.58.127.172 was 15 ms.
Jul 26, 2019 09:50:29.433 [0x7feafd689700] DEBUG - PubSubManager: Time to connect to 139.162.170.32 was 19 ms.
Jul 26, 2019 09:50:29.433 [0x7feafd689700] DEBUG - PubSubManager: Time to connect to 172.104.213.223 was 159 ms.
Jul 26, 2019 09:50:29.433 [0x7feafd689700] DEBUG - PubSubManager: Time to connect to 172.105.96.32 was 172 ms.
Jul 26, 2019 09:50:29.433 [0x7feafd689700] DEBUG - PubSubManager: Time to connect to 173.230.131.250 was 197 ms.
Jul 26, 2019 09:50:29.433 [0x7feafd689700] DEBUG - PubSubManager: Time to connect to 45.33.119.35 was 224 ms.
Jul 26, 2019 09:50:29.433 [0x7feafd689700] DEBUG - PubSubManager: Time to connect to 184.105.148.118 was 277 ms.
Jul 26, 2019 09:50:29.433 [0x7feafd689700] DEBUG - PubSubManager: Time to connect to 139.162.120.52 was 485 ms.
Jul 26, 2019 09:50:29.433 [0x7feafd689700] DEBUG - PubSubManager: Time to connect to 139.162.20.120 was 641 ms.
Jul 26, 2019 09:50:29.433 [0x7feafd689700] DEBUG - PubSubManager: Another server (82.94.168.18) beat the current one ([pubsub.plex.tv](http://pubsub.plex.tv)).
Server Version#: 1.16.3.1433
[Plex Media Server Logs\_2019-07-26\_09-54-34.zip](https://forums.plex.tv/uploads/short-url/lld2T93Wspi7RwqGHGEmKZe2uLv.zip) (817.4 KB)
Logs are attached. I tried uninstalling and reinstalling (also removed ~/Library directory), still have the same issue.
---
### Author:  [@davidwittrock](https://forums.plex.tv/u/davidwittrock)
#### Post date: [July 28, 2019, 7:00pm UTC](https://forums.plex.tv/t/cannot-access-server-from-plex-tv/437853/2 "2019-07-28T19:00:15Z")
same here. I receive the same messages in my plex log plus the server is not anymore using a secure connection so i cannot see it anywhere under [plex.tv](http://plex.tv).
---
### Author:  [@ChuckPa](https://forums.plex.tv/u/ChuckPa)
#### Post date: [July 28, 2019, 7:31pm UTC](https://forums.plex.tv/t/cannot-access-server-from-plex-tv/437853/3 "2019-07-28T19:31:35Z")
The logs are showing it can talk to [Plex.tv](http://Plex.tv) but is being denied access.
Username / password / other authentication method (facebook account) misalignment ?
---
### Author:  [@davidwittrock](https://forums.plex.tv/u/davidwittrock)
#### Post date: [July 28, 2019, 7:54pm UTC](https://forums.plex.tv/t/cannot-access-server-from-plex-tv/437853/4 "2019-07-28T19:54:09Z")
For me, it’s happening on a new plex server i am trying to set up and I have made sure the auth token is 100% valid and renewed (no Facebook connected). I have another plex server which is older, same settings same account, same server that is working fine and it s shown normally under [plex.tv](http://plex.tv).
Don’t know if helps, but i have PLEX pass (it is on another username i own).
PS: if i use [http://app.plex.tv/desktop?secure=0](http://app.plex.tv/desktop?secure=0) then it shows the server. Server has secure connections set to ‘preferred’.
---
### Author:  [@ppkhoa](https://forums.plex.tv/u/ppkhoa)
#### Post date: [July 28, 2019, 8:19pm UTC](https://forums.plex.tv/t/cannot-access-server-from-plex-tv/437853/5 "2019-07-28T20:19:42Z")
I use Plex account login, and I checked the token in Preferences.xml, they are all valid (I can grab Plex pubsub server list with the token). Same situation as @davidwittrock, I can’t see my server without adding `?secure=0` to the URL.
---
### Author:  [@ChuckPa](https://forums.plex.tv/u/ChuckPa)
#### Post date: [July 29, 2019, 12:56am UTC](https://forums.plex.tv/t/cannot-access-server-from-plex-tv/437853/6 "2019-07-29T00:56:01Z")
Go into your server settings locally ([http://ip.addr.of.host:32400/web](http://ip.addr.of.host:32400/web)) and change the setting to Preferred.
---
### Author:  [@davidwittrock](https://forums.plex.tv/u/davidwittrock)
#### Post date: [July 29, 2019, 7:52am UTC](https://forums.plex.tv/t/cannot-access-server-from-plex-tv/437853/7 "2019-07-29T07:52:35Z")
For me, it’s already set to Preferred while i get this behavior.
---
### Author:  [@ppkhoa](https://forums.plex.tv/u/ppkhoa)
#### Post date: [July 29, 2019, 9:42am UTC](https://forums.plex.tv/t/cannot-access-server-from-plex-tv/437853/8 "2019-07-29T09:42:56Z")
It is already ‘Preferred’ for me as well.
---
### Author:  [@ChuckPa](https://forums.plex.tv/u/ChuckPa)
#### Post date: [July 30, 2019, 12:36am UTC](https://forums.plex.tv/t/cannot-access-server-from-plex-tv/437853/9 "2019-07-30T00:36:42Z")
You do have Remote Access enabled if going through [Plex.tv](http://Plex.tv) ?
You can access it from your own DDNS if you have one which is why I referenced “Preferred”
PMS will, by default, encrypt (https) unless expressly told not to… This is what you’re seeing and the mandated `?secure=0` to force it off.
browsers are, by default, as most everything, https. and that’s what [plex.tv](http://plex.tv) expects.
---
### Author:  [@davidwittrock](https://forums.plex.tv/u/davidwittrock)
#### Post date: [July 30, 2019, 6:53am UTC](https://forums.plex.tv/t/cannot-access-server-from-plex-tv/437853/10 "2019-07-30T06:53:27Z")
I use docker official image, and am configuring PMS ports manually in order to enable Remote Access. So for me, yes the Remote Access is enabled but still the server can only be accessed with ?secure=0 on [plex.tv](http://plex.tv) and doesn’t have the green lock icon as my other plex servers which are on identical setup.
---
### Author:  [@ChuckPa](https://forums.plex.tv/u/ChuckPa)
#### Post date: [July 30, 2019, 7:15am UTC](https://forums.plex.tv/t/cannot-access-server-from-plex-tv/437853/11 "2019-07-30T07:15:24Z")
If it doesn’t have the green lock then [Plex.tv](http://Plex.tv) won’t broker the connection automatically.
I am retagging this for docker as Docker is not a skill I’ve mastered by any sense.
---
### Author:  [@davidwittrock](https://forums.plex.tv/u/davidwittrock)
#### Post date: [July 30, 2019, 10:52am UTC](https://forums.plex.tv/t/cannot-access-server-from-plex-tv/437853/12 "2019-07-30T10:52:23Z")
Don’t know if [ppkhoa](https://forums.plex.tv/u/ppkhoa), the original author of this issue, is using docker as well.
---
### Author:  [@ppkhoa](https://forums.plex.tv/u/ppkhoa)
#### Post date: [July 30, 2019, 7:43pm UTC](https://forums.plex.tv/t/cannot-access-server-from-plex-tv/437853/13 "2019-07-30T19:43:50Z")
Nope, not using Docker, confirming with provider to make sure. I’d like to know why Plex is refusing connections and I can’t use my server through [plex.tv](http://plex.tv) without `?secure=0`
---
### Author:  [@bradslagle](https://forums.plex.tv/u/bradslagle)
#### Post date: [July 30, 2019, 9:05pm UTC](https://forums.plex.tv/t/cannot-access-server-from-plex-tv/437853/14 "2019-07-30T21:05:19Z")
I changed hardware and used the same IP address as the previous server so all my firewall settings are the same as before. I cannot get remote access to work unless i allow insecure connections. This always worked before and was never a problem. After changing hardware there was a plex update that put my machine in this status and many of my plex friends were now showing as offline also. Please let me know what needs to be done to get the HTTPS part of this working again.
Thanks,
---
### Author:  [@davidwittrock](https://forums.plex.tv/u/davidwittrock)
#### Post date: [July 31, 2019, 10:24am UTC](https://forums.plex.tv/t/cannot-access-server-from-plex-tv/437853/15 "2019-07-31T10:24:09Z")
Hey guys, @bradslagle, @ppkhoa . I am wondering what your PMS region is, as I think that it might be a regional back-end PLEX server issue. My PMS server is hosted in Nethlerlands and the
PubSubServer is 82.94.168.22. Find this info in your Preferences.xml
---
### Author:  [@ppkhoa](https://forums.plex.tv/u/ppkhoa)
#### Post date: [July 31, 2019, 11:25am UTC](https://forums.plex.tv/t/cannot-access-server-from-plex-tv/437853/16 "2019-07-31T11:25:01Z")
Mine is in the Netherlands as well., Latest version available on [plex.tv](http://plex.tv)
---
### Author:  [@bradslagle](https://forums.plex.tv/u/bradslagle)
#### Post date: [July 31, 2019, 8:48pm UTC](https://forums.plex.tv/t/cannot-access-server-from-plex-tv/437853/17 "2019-07-31T20:48:57Z")
I looked in the Plex Media server folder on windows and I don’t even have that file.
---
### Author:  [@bradslagle](https://forums.plex.tv/u/bradslagle)
#### Post date: [July 31, 2019, 9:50pm UTC](https://forums.plex.tv/t/cannot-access-server-from-plex-tv/437853/18 "2019-07-31T21:50:01Z")
When I go to [plex.tv](http://plex.tv) and login, my server is listed twice on the left? one link worked the other was a dud, they had different machine numbers. When I migrated from my old to new server I exported and imported the old plex server machine ID onto the new server. This is why it wouldn’t allow secure connections. After changing the number in the registry to the correct machine id I was able to allow remote connections and keep my ssl network settings at preferred. hope that helps someone.
---
### Author:  [@ppkhoa](https://forums.plex.tv/u/ppkhoa)
#### Post date: [August 1, 2019, 9:23am UTC](https://forums.plex.tv/t/cannot-access-server-from-plex-tv/437853/19 "2019-08-01T09:23:28Z")
Same thing for me about server being listed twice on [Plex.tv](http://Plex.tv). But I’m on Debian, how do I change my machine ID?
---
### Author:  [@yopman](https://forums.plex.tv/u/yopman)
#### Post date: [August 6, 2019, 12:02am UTC](https://forums.plex.tv/t/cannot-access-server-from-plex-tv/437853/20 "2019-08-06T00:02:44Z")
plex is a bug, probably have mining software in it. took 100% of my computer random in time each week. have the same problem on many many computers. Need to kill plex and restart. 3 years now and they have never fixed that bug. plex was good 5 years ago, now its like microsoft, the company have nothing to do with you. they just want your money with thier unfinished product. Like 80% of company now. You can now regret your buy! and why you think they put a timer on each forum page… because they will just not answer you and they want to show you they have a good forum. but its failed.
[Next page](https://forums.plex.tv/t/cannot-access-server-from-plex-tv/437853.md?page=2)