# Cannot add a new library or view server settings

**URL:** <https://forums.plex.tv/t/cannot-add-a-new-library-or-view-server-settings/655423>\
**Category:** Plex Media Server\
**Tags:** server-windows\
**Created:** [November 20, 2020, 7:21am UTC](https://forums.plex.tv/t/cannot-add-a-new-library-or-view-server-settings/655423 "2020-11-20T07:21:56Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![thepenstock](https://avatars.discourse-cdn.com/v4/letter/t/49beb7/32.png) [@thepenstock](https://forums.plex.tv/u/thepenstock)\
**Post date:** [November 20, 2020, 7:21am UTC](https://forums.plex.tv/t/cannot-add-a-new-library-or-view-server-settings/655423/1 "2020-11-20T07:21:56Z")

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Server Version#:1.20.1.3252-a78fef9a9  
Player Version#:4.47.1

I cannot add a new library at all, most of the time the NEXT button is faded out no matter what, I have had two instances where it is available but when pushed it says ‘Changes cant be saved’. Also, can’t view any server settings whatsoever. My current libraries come up with no issue and I can also access via remote but can’t get into the settings. I have tried to unclaim the server and re-claim it and still the same problem. I also rolled back the PMS to the oldest version I had available to no avail. Updating the PMS to current PlexPass version and non-PP version has the same results. How do I fix this?

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**Author:** ![OttoKerner](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/ottokerner/32/10079_2.png) [@OttoKerner](https://forums.plex.tv/u/OttoKerner)\
**Post date:** [November 20, 2020, 11:44am UTC](https://forums.plex.tv/t/cannot-add-a-new-library-or-view-server-settings/655423/2 "2020-11-20T11:44:48Z")

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> **[Why am I locked out of Server Settings and how do I get in? | Plex Support](https://support.plex.tv/articles/204281528-why-am-i-locked-out-of-server-settings-and-how-do-i-get-in/)**
>
> In some rare situations, you may find yourself “locked out” from being able to access your Plex Media Server and...

Try with different web browsers and disable web browser add-ins.

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**Author:** ![thepenstock](https://avatars.discourse-cdn.com/v4/letter/t/49beb7/32.png) [@thepenstock](https://forums.plex.tv/u/thepenstock)\
**Post date:** [November 22, 2020, 8:00am UTC](https://forums.plex.tv/t/cannot-add-a-new-library-or-view-server-settings/655423/3 "2020-11-22T08:00:41Z")

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As stated in my original post, I have tried to unclaim and claim the server. This has not fixed my issue. It’s sad because I paid for a service that literally doesn’t work for me anymore, frustrating to say the least.

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**Author:** ![OttoKerner](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/ottokerner/32/10079_2.png) [@OttoKerner](https://forums.plex.tv/u/OttoKerner)\
**Post date:** [November 22, 2020, 9:39am UTC](https://forums.plex.tv/t/cannot-add-a-new-library-or-view-server-settings/655423/4 "2020-11-22T09:39:17Z")

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Unclaim via the menu item is a different procedure.

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**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\
**Post date:** [February 20, 2021, 9:39am UTC](https://forums.plex.tv/t/cannot-add-a-new-library-or-view-server-settings/655423/5 "2021-02-20T09:39:22Z")

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