# Cannot add server/media

**URL:** <https://forums.plex.tv/t/cannot-add-server-media/785650>\
**Category:** Plex Media Server\
**Tags:** server-windows, fire-tv\
**Created:** [April 3, 2022, 12:13am UTC](https://forums.plex.tv/t/cannot-add-server-media/785650 "2022-04-03T00:13:32Z")\
**Posts on this page:** 7\
**Page:** 1

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**Author:** ![TJwhite249](https://avatars.discourse-cdn.com/v4/letter/t/a9adbd/32.png) [@TJwhite249](https://forums.plex.tv/u/TJwhite249)\
**Post date:** [April 3, 2022, 12:13am UTC](https://forums.plex.tv/t/cannot-add-server-media/785650/1 "2022-04-03T00:13:33Z")

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Server Version#: 1.25.8.5663-e071c3d62-x86  
Player Version#: 1.42.1.2926-415b0e14-x86\_64

So a few days ago, Plex stopped seeing my media. I still get the stuff from Plex but it’s not seeing the media server I have had set up for years. At first, it wouldn’t even connect to the dashboard. After signing out and in of everything, still nothing. So I uninstalled the server re-installed. I can access the settings/dash now but when I go to +Your Media I just get the screen inviting me to “GET PLEX MEDIA SERVER” and the button that takes me to the download page. But the server is installed and seems to otherwise be running correctly. Any thoughts?

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**Author:** ![OttoKerner](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/ottokerner/32/10079_2.png) [@OttoKerner](https://forums.plex.tv/u/OttoKerner)\
**Post date:** [April 3, 2022, 12:21am UTC](https://forums.plex.tv/t/cannot-add-server-media/785650/2 "2022-04-03T00:21:28Z")

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> **[Why am I locked out of Server Settings and how do I get in? | Plex Support](https://support.plex.tv/articles/204281528-why-am-i-locked-out-of-server-settings-and-how-do-i-get-in/)**
>
> In some rare situations, you may find yourself “locked out” from being able to access your Plex Media Server and...

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<div class="post-metadata">

**Author:** ![TJwhite249](https://avatars.discourse-cdn.com/v4/letter/t/a9adbd/32.png) [@TJwhite249](https://forums.plex.tv/u/TJwhite249)\
**Post date:** [April 3, 2022, 12:46am UTC](https://forums.plex.tv/t/cannot-add-server-media/785650/3 "2022-04-03T00:46:01Z")

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Awesome, thanks so much! Seems to have worked.

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**Author:** ![TJwhite249](https://avatars.discourse-cdn.com/v4/letter/t/a9adbd/32.png) [@TJwhite249](https://forums.plex.tv/u/TJwhite249)\
**Post date:** [April 3, 2022, 1:08am UTC](https://forums.plex.tv/t/cannot-add-server-media/785650/4 "2022-04-03T01:08:31Z")

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Thanks again but I do have another quick question. When I went to clear the registry entries listed in that article, I did not have the one named `PlexOnlineHome`. Is this something I would need to address? Thanks!

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**Author:** ![OttoKerner](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/ottokerner/32/10079_2.png) [@OttoKerner](https://forums.plex.tv/u/OttoKerner)\
**Post date:** [April 3, 2022, 2:09am UTC](https://forums.plex.tv/t/cannot-add-server-media/785650/5 "2022-04-03T02:09:06Z")

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It will automatically be created, once you sign in your server.

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<div class="post-metadata">

**Author:** ![TJwhite249](https://avatars.discourse-cdn.com/v4/letter/t/a9adbd/32.png) [@TJwhite249](https://forums.plex.tv/u/TJwhite249)\
**Post date:** [April 3, 2022, 4:48am UTC](https://forums.plex.tv/t/cannot-add-server-media/785650/6 "2022-04-03T04:48:30Z")

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Cool cool. I was only concerned because it wasn’t there. Thanks once again!

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**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\
**Post date:** [July 2, 2022, 4:48am UTC](https://forums.plex.tv/t/cannot-add-server-media/785650/7 "2022-07-02T04:48:57Z")

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