# Cannot claim media server

**URL:** <https://forums.plex.tv/t/cannot-claim-media-server/835814>\
**Category:** Plex Media Server\
**Tags:** server-linux\
**Created:** [March 26, 2023, 9:21pm UTC](https://forums.plex.tv/t/cannot-claim-media-server/835814 "2023-03-26T21:21:25Z")\
**Posts on this page:** 1\
**Showing post:** 14

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**Author:** ![ChuckPa](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/chuckpa/32/79710_2.png) [@ChuckPa](https://forums.plex.tv/u/ChuckPa)\
**Post date:** [March 30, 2023, 4:15am UTC](https://forums.plex.tv/t/cannot-claim-media-server/835814/14 "2023-03-30T04:15:17Z")

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> [@eljejer](#):
>
> B.t.w. opening plex web in private / incognito tab says:
> 
> Not authorized
> 
> You do not have access to this server

If you get ‘not authorized’ after claiming — the server isn’t able to authenticate you.  
We know the Claim tool was able to talk to plex.tv and get credentials.

It does sound like there’s an underlying network concern there.  
PMS requires constant network connection to work.

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