# Cannot claim plex server

**URL:** <https://forums.plex.tv/t/cannot-claim-plex-server/392794>\
**Category:** General Discussions\
**Created:** [March 27, 2019, 5:02pm UTC](https://forums.plex.tv/t/cannot-claim-plex-server/392794 "2019-03-27T17:02:08Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![gblss](https://avatars.discourse-cdn.com/v4/letter/g/f05b48/32.png) [@gblss](https://forums.plex.tv/u/gblss)\
**Post date:** [March 27, 2019, 5:02pm UTC](https://forums.plex.tv/t/cannot-claim-plex-server/392794/1 "2019-03-27T17:02:08Z")

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Cannot currently claim plex server. Please help.

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**Author:** ![dane22](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/dane22/32/4389_2.png) [@dane22](https://forums.plex.tv/u/dane22)\
**Post date:** [March 27, 2019, 5:03pm UTC](https://forums.plex.tv/t/cannot-claim-plex-server/392794/2 "2019-03-27T17:03:46Z")

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> [@gblss](#):
>
> Please help.

Please help us helping you 😉

Tag post with relevant server OS, provide more details, as well as upload logs right after you tried

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**Author:** ![gblss](https://avatars.discourse-cdn.com/v4/letter/g/f05b48/32.png) [@gblss](https://forums.plex.tv/u/gblss)\
**Post date:** [March 27, 2019, 5:34pm UTC](https://forums.plex.tv/t/cannot-claim-plex-server/392794/3 "2019-03-27T17:34:37Z")

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Sorry,

Windows 10 Pro.

Plex been working fine on this server until this morning  
saw a problem with the user associated with this (our), server, logged out,

and then when click on ”Claim this server” it tries to pull  
up a web page but the web page never responds.

If you tell me where the logs are you need I will send  
them.

I am the main user on the account and the admin for the  
server.

Thanks!

![]()

![](https://global.discourse-cdn.com/plex/original/3X/7/d/7d282868d9596adb65eb67b3e659352cec535468.jpeg)

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**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\
**Post date:** [June 25, 2019, 5:34pm UTC](https://forums.plex.tv/t/cannot-claim-plex-server/392794/4 "2019-06-25T17:34:37Z")

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