# Cannot Claim Plex Server

**URL:** <https://forums.plex.tv/t/cannot-claim-plex-server/524208>\
**Category:** General Discussions\
**Tags:** server-windows\
**Created:** [January 9, 2020, 10:47pm UTC](https://forums.plex.tv/t/cannot-claim-plex-server/524208 "2020-01-09T22:47:54Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![kjadamek](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/kjadamek/32/168312_2.png) [@kjadamek](https://forums.plex.tv/u/kjadamek)\
**Post date:** [January 9, 2020, 10:47pm UTC](https://forums.plex.tv/t/cannot-claim-plex-server/524208/1 "2020-01-09T22:47:55Z")

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I recently moved my media over to a different pc to host my Plex Server on that. I removed the server from the list by clicking the X and following the prompts. However, on the new PC I cannot claim my new server. It just keeps spinning on me. I log out and then it cant reach media. I dont know what I did. I did not have any issues on the previous install.

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**Author:** ![kaostheory360](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/kaostheory360/32/137295_2.png) [@kaostheory360](https://forums.plex.tv/u/kaostheory360)\
**Post date:** [January 10, 2020, 1:11pm UTC](https://forums.plex.tv/t/cannot-claim-plex-server/524208/2 "2020-01-10T13:11:28Z")

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if you’ve already tried this - [https://support.plex.tv/articles/218136308-why-is-there-an-unclaimed-media-server-on-my-network/](https://support.plex.tv/articles/218136308-why-is-there-an-unclaimed-media-server-on-my-network/)

check the IP address range of your new server - [Can't Claim Server](https://forums.plex.tv/t/cant-claim-server/314829/9)

Also - make sure you clean cookies from browser, log out of PMS everywhere.

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**Author:** ![Doodle69](https://avatars.discourse-cdn.com/v4/letter/d/ac91a4/32.png) [@Doodle69](https://forums.plex.tv/u/Doodle69)\
**Post date:** [January 28, 2020, 6:42am UTC](https://forums.plex.tv/t/cannot-claim-plex-server/524208/3 "2020-01-28T06:42:35Z")

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Did all that, no luck ☹

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**Author:** ![Doodle69](https://avatars.discourse-cdn.com/v4/letter/d/ac91a4/32.png) [@Doodle69](https://forums.plex.tv/u/Doodle69)\
**Post date:** [January 28, 2020, 6:44am UTC](https://forums.plex.tv/t/cannot-claim-plex-server/524208/4 "2020-01-28T06:44:14Z")

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Same situation with me. I have logged off and back on sever times. Downloaded a different browser, same result. Pressing the Claim Server button does nothing just sits there spinning

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**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\
**Post date:** [April 27, 2020, 6:44am UTC](https://forums.plex.tv/t/cannot-claim-plex-server/524208/5 "2020-04-27T06:44:17Z")

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