# Cannot claim plex server **URL:** \ **Category:** Plex Media Server\ **Tags:** server-qnap\ **Created:** [November 8, 2023, 11:16pm UTC](https://forums.plex.tv/t/cannot-claim-plex-server/859063 "2023-11-08T23:16:00Z")\ **Posts on this page:** 9\ **Page:** 1
**Author:** ![Bear\_NewtonBarn](https://avatars.discourse-cdn.com/v4/letter/b/8dc957/32.png) [@Bear\_NewtonBarn](https://forums.plex.tv/u/Bear_NewtonBarn)\ **Post date:** [November 8, 2023, 11:16pm UTC](https://forums.plex.tv/t/cannot-claim-plex-server/859063/1 "2023-11-08T23:16:00Z")
Server Version#:1.32.7.7621 Player Version#: i just updated my network (from BT to Orbi), and pretty much everything is working great - apart from plex. i cant see my server. plex server is installed on QNAP NAS, latest version, in frustration, i deleted earlier installation, which worked fine before network update. now i am unable to claim plex server- i click the button and nothing happens. ---
**Author:** ![ChuckPa](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/chuckpa/32/79710_2.png) [@ChuckPa](https://forums.plex.tv/u/ChuckPa)\ **Post date:** [November 8, 2023, 11:59pm UTC](https://forums.plex.tv/t/cannot-claim-plex-server/859063/2 "2023-11-08T23:59:38Z")
When you uninstall on QNAP, you delete ALL the metadata. You must start over as a new server. First go to [https://app.plex.tv/desktop/#!/settings/devices/pms](https://app.plex.tv/desktop/#!/settings/devices/pms) Find the server you just deleted and **REMOVE** it Next, Reload the browser with CONTROL + F5 (or close the browser and reopen it) Now you will be able to claim and setup a new server instance on the QNAP. ---
**Author:** ![Bear\_NewtonBarn](https://avatars.discourse-cdn.com/v4/letter/b/8dc957/32.png) [@Bear\_NewtonBarn](https://forums.plex.tv/u/Bear_NewtonBarn)\ **Post date:** [November 9, 2023, 6:45am UTC](https://forums.plex.tv/t/cannot-claim-plex-server/859063/3 "2023-11-09T06:45:28Z")
Thanks for the reply, I didn’t mention in my post that I had already removed the server instance from my devices. ---
**Author:** ![Bear\_NewtonBarn](https://avatars.discourse-cdn.com/v4/letter/b/8dc957/32.png) [@Bear\_NewtonBarn](https://forums.plex.tv/u/Bear_NewtonBarn)\ **Post date:** [November 9, 2023, 12:45pm UTC](https://forums.plex.tv/t/cannot-claim-plex-server/859063/4 "2023-11-09T12:45:34Z")
![plex](https://global.discourse-cdn.com/plex/original/4X/5/1/b/51bef338c91093375c756ee8cb2dec69ed5697ce.jpeg) i click on ‘claim server’ and nothing happens ---
**Author:** ![dane22](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/dane22/32/4389_2.png) [@dane22](https://forums.plex.tv/u/dane22)\ **Post date:** [November 9, 2023, 1:41pm UTC](https://forums.plex.tv/t/cannot-claim-plex-server/859063/5 "2023-11-09T13:41:32Z")
Please upload a zip with the [PMS Logs](https://support.plex.tv/articles/200250417-plex-media-server-log-files/) ---
**Author:** ![Bear\_NewtonBarn](https://avatars.discourse-cdn.com/v4/letter/b/8dc957/32.png) [@Bear\_NewtonBarn](https://forums.plex.tv/u/Bear_NewtonBarn)\ **Post date:** [November 9, 2023, 4:15pm UTC](https://forums.plex.tv/t/cannot-claim-plex-server/859063/6 "2023-11-09T16:15:17Z")
thx, logs attached [Plex Media Server Logs\_2023-11-09\_16-13-37.zip](https://forums.plex.tv/uploads/short-url/ospyRrfld3qjfkfRrYGY9Inm8fF.zip) (2.1 MB) ---
**Author:** ![ChuckPa](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/chuckpa/32/79710_2.png) [@ChuckPa](https://forums.plex.tv/u/ChuckPa)\ **Post date:** [November 9, 2023, 4:41pm UTC](https://forums.plex.tv/t/cannot-claim-plex-server/859063/7 "2023-11-09T16:41:50Z")
Your NAS cannot connect to Plex.tv ```auto Nov 09, 2023 13:24:28.155 [139907585399608] DEBUG - [DriverDL/ivd/GetFile/HCl#1] HTTP requesting GET https://downloads.plex.tv/intel-vaapi-driver/ivd-114-linux-x86_64.zip Nov 09, 2023 13:24:28.181 [139907583290168] WARN - [HttpClient/HCl#1] HTTP error requesting GET https://downloads.plex.tv/intel-vaapi-driver/ivd-114-linux-x86_64.zip (7, Couldn't connect to server) (Failed to connect to downloads.plex.tv port 443 after 24 ms: Couldn't connect to server) Nov 09, 2023 13:24:28.181 [139907581180728] ERROR - [DriverDL/ivd] Component download failed: Request to 'https://downloads.plex.tv/intel-vaapi-driver/ivd-114-linux-x86_64.zip' failed with code -7 ``` The most common causes. 1. DNS failure. 2. Routing - Gateway address incorrect / The NAS cannot get to the internet. 3. Less common but also possible is: Date/Time clock of the NAS is out of sync with world time clock. ---
**Author:** ![Bear\_NewtonBarn](https://avatars.discourse-cdn.com/v4/letter/b/8dc957/32.png) [@Bear\_NewtonBarn](https://forums.plex.tv/u/Bear_NewtonBarn)\ **Post date:** [November 9, 2023, 5:50pm UTC](https://forums.plex.tv/t/cannot-claim-plex-server/859063/8 "2023-11-09T17:50:40Z")
Awesome - thank you. The default gateway has been incorrectly assigned. All is well 🕶 ---
**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\ **Post date:** [February 7, 2024, 5:50pm UTC](https://forums.plex.tv/t/cannot-claim-plex-server/859063/9 "2024-02-07T17:50:58Z")
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