# Cannot claim server ("Unprocessable Entity") **URL:** \ **Category:** Plex Media Server\ **Tags:** server-windows\ **Created:** [December 15, 2022, 6:20pm UTC](https://forums.plex.tv/t/cannot-claim-server-unprocessable-entity/822888 "2022-12-15T18:20:59Z")\ **Posts on this page:** 19\ **Page:** 1
**Author:** ![michaelkourlas](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/michaelkourlas/32/126441_2.png) [@michaelkourlas](https://forums.plex.tv/u/michaelkourlas)\ **Post date:** [December 15, 2022, 6:20pm UTC](https://forums.plex.tv/t/cannot-claim-server-unprocessable-entity/822888/1 "2022-12-15T18:20:59Z")
Server Version#: 1.30.0.6486 Player Version#: 4.87.2 When I click the “Claim Server” button, nothing happens and the following logs appear in the console: ![image](https://global.discourse-cdn.com/plex/original/4X/0/f/0/0f0917104d1d947516f777b0cbf1f6e38b35c564.png) This happens on a brand new server with no configuration. ---
**Author:** ![BF\_Moritz](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/bf_moritz/32/294713_2.png) [@BF\_Moritz](https://forums.plex.tv/u/BF_Moritz)\ **Post date:** [December 15, 2022, 6:33pm UTC](https://forums.plex.tv/t/cannot-claim-server-unprocessable-entity/822888/2 "2022-12-15T18:33:53Z")
having the same problem on a brand new debian server ---
**Author:** ![cheg91](https://avatars.discourse-cdn.com/v4/letter/c/ecc23a/32.png) [@cheg91](https://forums.plex.tv/u/cheg91)\ **Post date:** [December 15, 2022, 6:35pm UTC](https://forums.plex.tv/t/cannot-claim-server-unprocessable-entity/822888/3 "2022-12-15T18:35:28Z")
Same problem ```auto Dec 15, 2022 23:42:42.463 [25532] DEBUG - [HttpClient/HCl#dc] HTTP/2.0 (0.4s) 422 response from POST https://plex.tv/api/claim/exchange?token=xxxxxxxxxxxxxxxxxxxxiYZaDy Dec 15, 2022 23:42:42.463 [25124] DEBUG - [Req#4dc] MyPlex: Did token exchange for claim (returnCode: 422) Dec 15, 2022 23:42:42.463 [25124] ERROR - [Req#4dc] MyPlex: Got error: Unprocessable Entity ``` ---
**Author:** ![michaelkourlas](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/michaelkourlas/32/126441_2.png) [@michaelkourlas](https://forums.plex.tv/u/michaelkourlas)\ **Post date:** [December 15, 2022, 6:36pm UTC](https://forums.plex.tv/t/cannot-claim-server-unprocessable-entity/822888/4 "2022-12-15T18:36:13Z")
Glad to hear it’s not just me. Must be an issue with Plex’s servers. It’s very disappointing that Plex doesn’t offer formal technical support, especially for Plex Pass subscribers… ---
**Author:** ![mikekacz](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/mikekacz/32/269314_2.png) [@mikekacz](https://forums.plex.tv/u/mikekacz)\ **Post date:** [December 15, 2022, 7:18pm UTC](https://forums.plex.tv/t/cannot-claim-server-unprocessable-entity/822888/5 "2022-12-15T19:18:40Z")
Have the same issue. Hoping for quick resolution. ---
**Author:** ![sacwoo](https://avatars.discourse-cdn.com/v4/letter/s/22d042/32.png) [@sacwoo](https://forums.plex.tv/u/sacwoo)\ **Post date:** [December 15, 2022, 7:45pm UTC](https://forums.plex.tv/t/cannot-claim-server-unprocessable-entity/822888/6 "2022-12-15T19:45:58Z")
Same issues for me, running Unraid Plex Official Docker ---
**Author:** ![erikjohansson](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/erikjohansson/32/294723_2.png) [@erikjohansson](https://forums.plex.tv/u/erikjohansson)\ **Post date:** [December 15, 2022, 8:18pm UTC](https://forums.plex.tv/t/cannot-claim-server-unprocessable-entity/822888/7 "2022-12-15T20:18:43Z")
Same exact issue here. ---
**Author:** ![gamingplanet](https://avatars.discourse-cdn.com/v4/letter/g/7ab992/32.png) [@gamingplanet](https://forums.plex.tv/u/gamingplanet)\ **Post date:** [December 15, 2022, 8:27pm UTC](https://forums.plex.tv/t/cannot-claim-server-unprocessable-entity/822888/8 "2022-12-15T20:27:36Z")
same issue. I can’t claim server or add another server. very frustrating. ---
**Author:** ![ashenclaw\_gmail\_com](https://avatars.discourse-cdn.com/v4/letter/a/d2c977/32.png) [@ashenclaw\_gmail\_com](https://forums.plex.tv/u/ashenclaw_gmail_com)\ **Post date:** [December 15, 2022, 8:29pm UTC](https://forums.plex.tv/t/cannot-claim-server-unprocessable-entity/822888/9 "2022-12-15T20:29:46Z")
Me too, had windows update blue screen, had to reinstall, trying to add new server as it doesn’t recognize old one and same thing \> claim server, nothing happens \> Message [Req#9add4] MyPlex: Got error: Unprocessable Entity ---
**Author:** ![paulla66](https://avatars.discourse-cdn.com/v4/letter/p/9de053/32.png) [@paulla66](https://forums.plex.tv/u/paulla66)\ **Post date:** [December 15, 2022, 9:07pm UTC](https://forums.plex.tv/t/cannot-claim-server-unprocessable-entity/822888/10 "2022-12-15T21:07:54Z")
and same here ---
**Author:** ![Syris1219](https://avatars.discourse-cdn.com/v4/letter/s/50afbb/32.png) [@Syris1219](https://forums.plex.tv/u/Syris1219)\ **Post date:** [December 15, 2022, 9:12pm UTC](https://forums.plex.tv/t/cannot-claim-server-unprocessable-entity/822888/11 "2022-12-15T21:12:25Z")
ok I guess its just not me … same issue ---
**Author:** ![dane22](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/dane22/32/4389_2.png) [@dane22](https://forums.plex.tv/u/dane22)\ **Post date:** [December 15, 2022, 9:24pm UTC](https://forums.plex.tv/t/cannot-claim-server-unprocessable-entity/822888/12 "2022-12-15T21:24:53Z")
We are looking into this, do stay tunned in ---
**Author:** ![howard787](https://avatars.discourse-cdn.com/v4/letter/h/cc9497/32.png) [@howard787](https://forums.plex.tv/u/howard787)\ **Post date:** [December 15, 2022, 10:28pm UTC](https://forums.plex.tv/t/cannot-claim-server-unprocessable-entity/822888/14 "2022-12-15T22:28:51Z")
same here,i changed password for server,and everything now does not work-will not do that again. ---
**Author:** ![JohnBraham](https://avatars.discourse-cdn.com/v4/letter/j/f05b48/32.png) [@JohnBraham](https://forums.plex.tv/u/JohnBraham)\ **Post date:** [December 15, 2022, 10:40pm UTC](https://forums.plex.tv/t/cannot-claim-server-unprocessable-entity/822888/15 "2022-12-15T22:40:49Z")
I’m stuck on the same problem, server bsod so had to reinstall it, tried every conceivable fix for hours ---
**Author:** ![dane22](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/dane22/32/4389_2.png) [@dane22](https://forums.plex.tv/u/dane22)\ **Post date:** [December 15, 2022, 10:58pm UTC](https://forums.plex.tv/t/cannot-claim-server-unprocessable-entity/822888/16 "2022-12-15T22:58:30Z")
A post was split to a new topic: [PMS Server not found](https://forums.plex.tv/t/pms-server-not-found/822943) ---
**Author:** ![dane22](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/dane22/32/4389_2.png) [@dane22](https://forums.plex.tv/u/dane22)\ **Post date:** [December 15, 2022, 10:57pm UTC](https://forums.plex.tv/t/cannot-claim-server-unprocessable-entity/822888/17 "2022-12-15T22:57:20Z")
Issue has been fixed, so please retry claiming ---
**Author:** ![howard787](https://avatars.discourse-cdn.com/v4/letter/h/cc9497/32.png) [@howard787](https://forums.plex.tv/u/howard787)\ **Post date:** [December 15, 2022, 11:29pm UTC](https://forums.plex.tv/t/cannot-claim-server-unprocessable-entity/822888/18 "2022-12-15T23:29:13Z")
works now,thank you for fixing it. ---
**Author:** ![robtok](https://avatars.discourse-cdn.com/v4/letter/r/ec9cab/32.png) [@robtok](https://forums.plex.tv/u/robtok)\ **Post date:** [January 14, 2023, 11:48am UTC](https://forums.plex.tv/t/cannot-claim-server-unprocessable-entity/822888/20 "2023-01-14T11:48:14Z")
Still not working ---
**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\ **Post date:** [April 14, 2023, 11:48am UTC](https://forums.plex.tv/t/cannot-claim-server-unprocessable-entity/822888/21 "2023-04-14T11:48:57Z")
This topic was automatically closed 90 days after the last reply. New replies are no longer allowed.