# Cannot claim server **URL:** \ **Category:** Metadata & Adding Files\ **Tags:** server-linux\ **Created:** [March 14, 2020, 8:28pm UTC](https://forums.plex.tv/t/cannot-claim-server/554828 "2020-03-14T20:28:57Z")\ **Posts on this page:** 10\ **Page:** 1
**Author:** ![mikelodeon13](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/mikelodeon13/32/24827_2.png) [@mikelodeon13](https://forums.plex.tv/u/mikelodeon13)\ **Post date:** [March 14, 2020, 8:28pm UTC](https://forums.plex.tv/t/cannot-claim-server/554828/1 "2020-03-14T20:28:58Z")
Greetings, I currently have a VPS with PMS installed and all of a sudden it stop working. I have some configurations already and it doesnt show them. Recently I use putty to ssh to my VPS and then typed on the browser localhost:32400/web/index.html and it access my Plex service, and it shows my categories pins, and then when I go to my server settings, I can see the option to claim server (images attached): ![Plex Claim server issue C142020](https://global.discourse-cdn.com/plex/original/3X/8/7/87946099e3ffa051296f9afec46389fbd99332b8.jpeg) ![Plex Claim server issue_2 C142020](https://global.discourse-cdn.com/plex/original/3X/8/3/83ff1e749b1884b8b378c2ab82930c75aadc6e89.jpeg) When I hit the button to claim server it stays like it’s thinking for a while and then it stops and nothing happens. Is there other way to claim my server and recover my config, or at least claim the server. Hope someone can guide me to solve this issue. Thanks. ---
**Author:** ![ChuckPa](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/chuckpa/32/79710_2.png) [@ChuckPa](https://forums.plex.tv/u/ChuckPa)\ **Post date:** [March 14, 2020, 9:11pm UTC](https://forums.plex.tv/t/cannot-claim-server/554828/2 "2020-03-14T21:11:00Z")
Before embarking on this: 1. make a tar.gz of the “Logs” directory in PMS. 2. you can post them here for me to check if you wish. 3. You’re looking for the obvious DNS lookup errors (Error code 6) and Permission denied (error code 13) errors. Plex can’t claim for two reasons: 1. No communication with [Plex.tv](http://Plex.tv) and 2. Can’t write the new credentials to Preferences.xml. > [@Linux Tips](https://forums.plex.tv/t/linux-tips/276247/21): > > When server and device credentials are out of sync. Use this procedure when: You receive the nasty “No Soup For You” message You’ve changed your Plex password and now have trouble accessing something. You’ve cloned the server or performed a ‘backup & restore’ using the procedures above but now cannot access the server. First choice - Preferences.xml missing or deleted. If something happened to “Preferences.xml” and you need to claim the server again, with everything being normal, Start here… In conjunction with this, since the host is remote, you need a proper SSH tunnel. Be certain that is properly established. We recommend port 8888 for the local port and `8888:127.0.0.1:32400` as the report port specification. ---
**Author:** ![mikelodeon13](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/mikelodeon13/32/24827_2.png) [@mikelodeon13](https://forums.plex.tv/u/mikelodeon13)\ **Post date:** [March 16, 2020, 2:21am UTC](https://forums.plex.tv/t/cannot-claim-server/554828/3 "2020-03-16T02:21:10Z")
Thanks for the information provided. Attached will be the logs in the format specified and let me check the tips you posted. In case I need more help, I will let you know. Thanks for your time. [Logs.tar.gz](https://forums.plex.tv/uploads/short-url/nHvL49FjHcRLYuNlYiaft92bv4I.gz) (1.3 MB) ---
**Author:** ![ChuckPa](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/chuckpa/32/79710_2.png) [@ChuckPa](https://forums.plex.tv/u/ChuckPa)\ **Post date:** [March 16, 2020, 2:39am UTC](https://forums.plex.tv/t/cannot-claim-server/554828/4 "2020-03-16T02:39:37Z")
Logs look good. They are showing me what I think the How-TO will help you resolve. If not, there is a next-step. ---
**Author:** ![mikelodeon13](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/mikelodeon13/32/24827_2.png) [@mikelodeon13](https://forums.plex.tv/u/mikelodeon13)\ **Post date:** [March 16, 2020, 3:02am UTC](https://forums.plex.tv/t/cannot-claim-server/554828/5 "2020-03-16T03:02:50Z")
Ok, tried the steps you provide several times but still the same, it doesn’t do anything to claim the server. ---
**Author:** ![ChuckPa](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/chuckpa/32/79710_2.png) [@ChuckPa](https://forums.plex.tv/u/ChuckPa)\ **Post date:** [March 16, 2020, 3:13am UTC](https://forums.plex.tv/t/cannot-claim-server/554828/6 "2020-03-16T03:13:33Z")
Did you get a “failed to save settings” or similar gui errors? Quickly grab another log set if you would please? ---
**Author:** ![mikelodeon13](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/mikelodeon13/32/24827_2.png) [@mikelodeon13](https://forums.plex.tv/u/mikelodeon13)\ **Post date:** [March 16, 2020, 3:14am UTC](https://forums.plex.tv/t/cannot-claim-server/554828/7 "2020-03-16T03:14:57Z")
No, just that when I click the Claim Server button it starts thinking for a while and then nothing happens and it doesn’t let me continue. ---
**Author:** ![ChuckPa](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/chuckpa/32/79710_2.png) [@ChuckPa](https://forums.plex.tv/u/ChuckPa)\ **Post date:** [March 16, 2020, 3:15am UTC](https://forums.plex.tv/t/cannot-claim-server/554828/8 "2020-03-16T03:15:21Z")
ok. same thing. Grab another log set please. I know what to look for now. ---
**Author:** ![mikelodeon13](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/mikelodeon13/32/24827_2.png) [@mikelodeon13](https://forums.plex.tv/u/mikelodeon13)\ **Post date:** [March 16, 2020, 3:22am UTC](https://forums.plex.tv/t/cannot-claim-server/554828/9 "2020-03-16T03:22:41Z")
[Logs.tar.gz](https://forums.plex.tv/uploads/short-url/rJ9Wi6iZk2pG8LmbkLXG5kgOSkU.gz) (615.7 KB) ---
**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\ **Post date:** [June 14, 2020, 3:22am UTC](https://forums.plex.tv/t/cannot-claim-server/554828/10 "2020-06-14T03:22:43Z")
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