# Cannot claim server

**URL:** <https://forums.plex.tv/t/cannot-claim-server/802550>\
**Category:** Plex Media Server\
**Tags:** server-netgear\
**Created:** [July 30, 2022, 12:13am UTC](https://forums.plex.tv/t/cannot-claim-server/802550 "2022-07-30T00:13:21Z")\
**Posts on this page:** 8\
**Page:** 1

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**Author:** ![clamanna1](https://avatars.discourse-cdn.com/v4/letter/c/ec9cab/32.png) [@clamanna1](https://forums.plex.tv/u/clamanna1)\
**Post date:** [July 30, 2022, 12:13am UTC](https://forums.plex.tv/t/cannot-claim-server/802550/1 "2022-07-30T00:13:21Z")

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Server Version#: 1.28.0.5999  
Player Version#:  
  
[Plex Media Server Logs\_2022-07-29\_19-51-50.zip](https://forums.plex.tv/uploads/short-url/nl71QTESv8yChGLkDNj1lhv6KnF.zip) (166.8 KB)  
I have a ReadyNAS 316 and I cannot claim the server.

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**Author:** ![dbirch](https://avatars.discourse-cdn.com/v4/letter/d/f19dbf/32.png) [@dbirch](https://forums.plex.tv/u/dbirch)\
**Post date:** [July 30, 2022, 12:55am UTC](https://forums.plex.tv/t/cannot-claim-server/802550/2 "2022-07-30T00:55:43Z")

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What happens when you visit [http://192.168.1.2:32400/web](http://192.168.1.2:32400/web) via an incognito window?

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**Author:** ![clamanna1](https://avatars.discourse-cdn.com/v4/letter/c/ec9cab/32.png) [@clamanna1](https://forums.plex.tv/u/clamanna1)\
**Post date:** [July 30, 2022, 1:21am UTC](https://forums.plex.tv/t/cannot-claim-server/802550/3 "2022-07-30T01:21:22Z")

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The inPrivate browser has the same results.

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**Author:** ![dbirch](https://avatars.discourse-cdn.com/v4/letter/d/f19dbf/32.png) [@dbirch](https://forums.plex.tv/u/dbirch)\
**Post date:** [July 30, 2022, 1:37am UTC](https://forums.plex.tv/t/cannot-claim-server/802550/4 "2022-07-30T01:37:40Z")

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What happens when you try to log in? are you getting any messages?

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**Author:** ![clamanna1](https://avatars.discourse-cdn.com/v4/letter/c/ec9cab/32.png) [@clamanna1](https://forums.plex.tv/u/clamanna1)\
**Post date:** [July 30, 2022, 8:02pm UTC](https://forums.plex.tv/t/cannot-claim-server/802550/5 "2022-07-30T20:02:18Z")

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I do not see any messages.

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**Author:** ![FordGuy61](https://avatars.discourse-cdn.com/v4/letter/f/22d042/32.png) [@FordGuy61](https://forums.plex.tv/u/FordGuy61)\
**Post date:** [July 31, 2022, 6:48am UTC](https://forums.plex.tv/t/cannot-claim-server/802550/6 "2022-07-31T06:48:52Z")

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Your server cannot communicate with plex.tv. If it cannot, then you cannot claim the server.

From `Plex Media Server.log`:  
`Jul 29, 2022 19:40:28.762 [0x7f7391afeb38] WARN - [HttpClient/HCl#a4] HTTP error requesting GET http://plex.tv/pms/:/ip (6, Couldn't resolve host name) (Could not resolve host: plex.tv)`

Make sure the NAS has a stable Internet connection.

Also, check the DNS settings on the NAS.

Try using a public DNS such as 8.8.8.8 / 8.8.4.4 (Google), 1.1.1.1 (Cloudflare) or 9.9.9.9 (Quad9).

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<div class="post-metadata">

**Author:** ![clamanna1](https://avatars.discourse-cdn.com/v4/letter/c/ec9cab/32.png) [@clamanna1](https://forums.plex.tv/u/clamanna1)\
**Post date:** [August 1, 2022, 1:10am UTC](https://forums.plex.tv/t/cannot-claim-server/802550/7 "2022-08-01T01:10:35Z")

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Thanks all, that fixed it. I’ve had Plex and the NAS for several years and it worked fine until now. Next I will tackle the DVR.

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**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\
**Post date:** [October 30, 2022, 1:10am UTC](https://forums.plex.tv/t/cannot-claim-server/802550/8 "2022-10-30T01:10:40Z")

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