# Cannot connect on home network

**URL:** <https://forums.plex.tv/t/cannot-connect-on-home-network/938660>\
**Category:** Plex Media Server\
**Tags:** server-synology\
**Created:** [May 9, 2026, 1:29am UTC](https://forums.plex.tv/t/cannot-connect-on-home-network/938660 "2026-05-09T01:29:06Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![schu86](https://avatars.discourse-cdn.com/v4/letter/s/dec6dc/32.png) [@schu86](https://forums.plex.tv/u/schu86)\
**Post date:** [May 9, 2026, 1:29am UTC](https://forums.plex.tv/t/cannot-connect-on-home-network/938660/1 "2026-05-09T01:29:06Z")

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Server Version#:1.41.5.9626-72009626  
Player Version#:Any  
\<If providing [server logs](https://support.plex.tv/articles/200250417-plex-media-server-log-files/) please do NOT turn on verbose logging, only [debug logging](https://support.plex.tv/articles/201643703-reporting-issues-with-plex-media-server/#toc-1) should be enabled\>

I run on a Synology DS418Play, DSM 7.2.2-72803

All of a sudden 3 days ago I am no longer able to connect to my plex server from my home network. When I am at work, I can connect fine, and people I am sharing libraries with can access as well. Just my home server. I have tried secure and unsecure connections, unsecure connections are toggled on. I have a Bell GigaHub router that’s pretty clearly the issue, but cannot resolve.

Do I need to post my full logs for some help?

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**Author:** ![veeejay](https://avatars.discourse-cdn.com/v4/letter/v/9dc877/32.png) [@veeejay](https://forums.plex.tv/u/veeejay)\
**Post date:** [May 9, 2026, 1:32am UTC](https://forums.plex.tv/t/cannot-connect-on-home-network/938660/2 "2026-05-09T01:32:57Z")

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See this comment for a quick summary of an issue with the GigaHub along with some links to others having the same issue. One thing not mentioned there is that some folks that got the replacement and got it working have again started having the issue, most likely after Bell pushed a firmware update to the new router.

> [@Unable to access Plex Media Server on Synology NAS](https://forums.plex.tv/t/unable-to-access-plex-media-server-on-synology-nas/938410/12):
>
> I see you mentioned Bell Fiber…do you have the gigahub router? If so, see the thread below. there are also several on Reddit experiencing the same issue. Something with the router is causing issues with local connections. If they disable the port forwarding on the router and disable remote access, local connections work. If they enable remote access and port forward, remote connections work, but local connection only work indirectly. When the server is on a NAS, folks can’t even connect to the l…