# Cannot Connect To Shield Securely Please Reset Certificate

**URL:** https://forums.plex.tv/t/cannot-connect-to-shield-securely-please-reset-certificate/872890
**Category:** Plex Media Server
**Tags:** server-nvidia-shield
**Created:** [March 22, 2024, 3:12pm UTC](https://forums.plex.tv/t/cannot-connect-to-shield-securely-please-reset-certificate/872890 "2024-03-22T15:12:50Z")
**Posts on this page:** 4
**Page:** 1

<div class="post-metadata">

### Author: ![Flipsonic](https://avatars.discourse-cdn.com/v4/letter/f/858c86/32.png) [@Flipsonic](https://forums.plex.tv/u/Flipsonic)
#### Post date: [March 22, 2024, 3:12pm UTC](https://forums.plex.tv/t/cannot-connect-to-shield-securely-please-reset-certificate/872890/1 "2024-03-22T15:12:50Z")

</div>

Server Version#: v1.32.8.7639  
Player Version#: 10.11.0.183  
\<If providing [server logs](https://support.plex.tv/articles/200250417-plex-media-server-log-files/) please do NOT turn on verbose logging, only [debug logging](https://support.plex.tv/articles/201643703-reporting-issues-with-plex-media-server/#toc-1) should be enabled\>

Shield SW Version is 9.1.1(33.2.0.157)

Please reset my certificate. Has been working until recently. Could not find anywhere in settings to resolve this.

---

<div class="post-metadata">

### Author: ![BigWheel](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/bigwheel/32/78783_2.png) [@BigWheel](https://forums.plex.tv/u/BigWheel)
#### Post date: [March 22, 2024, 6:12pm UTC](https://forums.plex.tv/t/cannot-connect-to-shield-securely-please-reset-certificate/872890/2 "2024-03-22T18:12:25Z")

</div>

It is reset

---

<div class="post-metadata">

### Author: ![Flipsonic](https://avatars.discourse-cdn.com/v4/letter/f/858c86/32.png) [@Flipsonic](https://forums.plex.tv/u/Flipsonic)
#### Post date: [March 23, 2024, 2:44pm UTC](https://forums.plex.tv/t/cannot-connect-to-shield-securely-please-reset-certificate/872890/3 "2024-03-23T14:44:13Z")

</div>

Thank you Plex for resetting my certificate. However, it didn’t help. I still cannot connect securely to my media server on Shield. It works when I use the media server in a laptop as a trial. That laptop isn’t mine. I have cleared cache on the Plex app and rebooted Shield to no avail. What is the next step?

---

<div class="post-metadata">

### Author: ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)
#### Post date: [June 21, 2024, 2:44pm UTC](https://forums.plex.tv/t/cannot-connect-to-shield-securely-please-reset-certificate/872890/4 "2024-06-21T14:44:43Z")

</div>

This topic was automatically closed 90 days after the last reply. New replies are no longer allowed.