# Cannot convert this item. No conversion profile found for protocol dash. **URL:** \ **Category:** General Discussions\ **Created:** [September 7, 2017, 6:03pm UTC](https://forums.plex.tv/t/cannot-convert-this-item-no-conversion-profile-found-for-protocol-dash/205378 "2017-09-07T18:03:37Z")\ **Posts on this page:** 20\ **Page:** 1
**Author:** ![photolux](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/photolux/32/24406_2.png) [@photolux](https://forums.plex.tv/u/photolux)\ **Post date:** [September 7, 2017, 6:03pm UTC](https://forums.plex.tv/t/cannot-convert-this-item-no-conversion-profile-found-for-protocol-dash/205378/1 "2017-09-07T18:03:37Z")
Does anyone face the same errors while viewing photos (JPG, CR2 at least)? I see that errors with 1834235 and 1844249 releases. The 1814139 without that issue. I’m using Plex on WD PR4100 NAS. ---
**Author:** ![codification](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/codification/32/93481_2.png) [@codification](https://forums.plex.tv/u/codification)\ **Post date:** [September 7, 2017, 9:37pm UTC](https://forums.plex.tv/t/cannot-convert-this-item-no-conversion-profile-found-for-protocol-dash/205378/2 "2017-09-07T21:37:42Z")
Same problem here and I’m running the PMS on Windows 10. ---
**Author:** ![Lopton](https://avatars.discourse-cdn.com/v4/letter/l/919ad9/32.png) [@Lopton](https://forums.plex.tv/u/Lopton)\ **Post date:** [September 7, 2017, 11:49pm UTC](https://forums.plex.tv/t/cannot-convert-this-item-no-conversion-profile-found-for-protocol-dash/205378/3 "2017-09-07T23:49:00Z")
Same Here! QNAP 64 bit server version (Version 1.8.3.4235) ---
**Author:** ![Landwehr\_Home](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/landwehr_home/32/12131_2.png) [@Landwehr\_Home](https://forums.plex.tv/u/Landwehr_Home)\ **Post date:** [September 8, 2017, 6:07am UTC](https://forums.plex.tv/t/cannot-convert-this-item-no-conversion-profile-found-for-protocol-dash/205378/4 "2017-09-08T06:07:35Z")
I have the same problem on Ubuntu Server 64 bit and started to notice it using version 1.8.3 and/or 1.8.4. It happens for me after I first load a picture and click on the left or right arrow to go to the next picture. ---
**Author:** ![Youri\_Margarine](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/youri_margarine/32/82963_2.png) [@Youri\_Margarine](https://forums.plex.tv/u/Youri_Margarine)\ **Post date:** [September 8, 2017, 10:15am UTC](https://forums.plex.tv/t/cannot-convert-this-item-no-conversion-profile-found-for-protocol-dash/205378/5 "2017-09-08T10:15:03Z")
Same on ubuntu server Plex server version 1.8.4.4249 Web Version 3.20.5 ---
**Author:** ![struchot](https://avatars.discourse-cdn.com/v4/letter/s/e19b73/32.png) [@struchot](https://forums.plex.tv/u/struchot)\ **Post date:** [September 8, 2017, 2:53pm UTC](https://forums.plex.tv/t/cannot-convert-this-item-no-conversion-profile-found-for-protocol-dash/205378/6 "2017-09-08T14:53:39Z")
Same here. Win on yesterdays release. ---
**Author:** ![thatgeekinit](https://avatars.discourse-cdn.com/v4/letter/t/e9c0ed/32.png) [@thatgeekinit](https://forums.plex.tv/u/thatgeekinit)\ **Post date:** [September 8, 2017, 10:15pm UTC](https://forums.plex.tv/t/cannot-convert-this-item-no-conversion-profile-found-for-protocol-dash/205378/7 "2017-09-08T22:15:39Z")
Same here on Windows 8.1 server. I only added my photos today so I have no point of reference. ---
**Author:** ![17movielover](https://avatars.discourse-cdn.com/v4/letter/1/d2c977/32.png) [@17movielover](https://forums.plex.tv/u/17movielover)\ **Post date:** [September 8, 2017, 10:17pm UTC](https://forums.plex.tv/t/cannot-convert-this-item-no-conversion-profile-found-for-protocol-dash/205378/8 "2017-09-08T22:17:24Z")
same problem since update…this needs sorting out Windows 10 64 bit ---
**Author:** ![matthewj.gear](https://avatars.discourse-cdn.com/v4/letter/m/c0e974/32.png) [@matthewj.gear](https://forums.plex.tv/u/matthewj.gear)\ **Post date:** [September 9, 2017, 1:11am UTC](https://forums.plex.tv/t/cannot-convert-this-item-no-conversion-profile-found-for-protocol-dash/205378/9 "2017-09-09T01:11:46Z")
Me too- FreeBSD ---
**Author:** ![Daimyo](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/daimyo/32/213551_2.png) [@Daimyo](https://forums.plex.tv/u/Daimyo)\ **Post date:** [September 9, 2017, 2:56am UTC](https://forums.plex.tv/t/cannot-convert-this-item-no-conversion-profile-found-for-protocol-dash/205378/10 "2017-09-09T02:56:04Z")
Same issue here. ---
**Author:** ![Airbornei](https://avatars.discourse-cdn.com/v4/letter/a/b782af/32.png) [@Airbornei](https://forums.plex.tv/u/Airbornei)\ **Post date:** [September 9, 2017, 4:59am UTC](https://forums.plex.tv/t/cannot-convert-this-item-no-conversion-profile-found-for-protocol-dash/205378/11 "2017-09-09T04:59:40Z")
The same Problem! ---
**Author:** ![KGBgringo](https://avatars.discourse-cdn.com/v4/letter/k/f19dbf/32.png) [@KGBgringo](https://forums.plex.tv/u/KGBgringo)\ **Post date:** [September 9, 2017, 7:55am UTC](https://forums.plex.tv/t/cannot-convert-this-item-no-conversion-profile-found-for-protocol-dash/205378/12 "2017-09-09T07:55:19Z")
I’m another +1. ---
**Author:** ![fcojocaru](https://avatars.discourse-cdn.com/v4/letter/f/c5a1d2/32.png) [@fcojocaru](https://forums.plex.tv/u/fcojocaru)\ **Post date:** [September 9, 2017, 4:14pm UTC](https://forums.plex.tv/t/cannot-convert-this-item-no-conversion-profile-found-for-protocol-dash/205378/13 "2017-09-09T16:14:35Z")
Same here. Funny thing it only manifests in folders with 400+ photos in my case ---
**Author:** ![gsiwicki](https://avatars.discourse-cdn.com/v4/letter/g/ed655f/32.png) [@gsiwicki](https://forums.plex.tv/u/gsiwicki)\ **Post date:** [September 9, 2017, 4:47pm UTC](https://forums.plex.tv/t/cannot-convert-this-item-no-conversion-profile-found-for-protocol-dash/205378/14 "2017-09-09T16:47:14Z")
Same here add me to the list. latest version of plex on my freenas server. ---
**Author:** ![MattTwinkleToes](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/matttwinkletoes/32/115371_2.png) [@MattTwinkleToes](https://forums.plex.tv/u/MattTwinkleToes)\ **Post date:** [September 9, 2017, 7:48pm UTC](https://forums.plex.tv/t/cannot-convert-this-item-no-conversion-profile-found-for-protocol-dash/205378/15 "2017-09-09T19:48:02Z")
same problem for me too. How do we attract the attention of a developer? from my log `Sep 09, 2017 21:44:13.477 [0x7f707e3ff700] DEBUG - MDE: analyzing media item 220996 Sep 09, 2017 21:44:13.477 [0x7f707e3ff700] DEBUG - MDE: 2017-09-04 16.53.15: Direct Playing due to no transcode profile Sep 09, 2017 21:44:13.477 [0x7f707e3ff700] DEBUG - MDE: 2017-09-04 16.53.15: Direct Play is disabled Sep 09, 2017 21:44:13.477 [0x7f707e3ff700] DEBUG - MDE: 2017-09-04 16.53.15: media must be transcoded in order to use the dash protocol Sep 09, 2017 21:44:13.478 [0x7f707e3ff700] DEBUG - MDE: 2017-09-04 16.53.15: no direct play photo profile exists for jpeg Sep 09, 2017 21:44:13.478 [0x7f707e3ff700] DEBUG - MDE: 2017-09-04 16.53.15: selected media 0 / 220996 **Sep 09, 2017 21:44:13.478 [0x7f707e3ff700] ERROR - Streaming Resource: Cannot make a decision because either the file is unplayable or the client provided bad data Sep 09, 2017 21:44:13.478 [0x7f707e3ff700] DEBUG - Streaming Resource: Reached Decision id=118660 codes=(General=2000,Neither direct play nor conversion is available. Direct Play=3000,App cannot direct play this item. Direct play is disabled. Transcode=4005,Cannot convert this item. No conversion profile found for protocol dash.) media=(id=220996 part=(id=234429 decision=none protocol=http streams=()))** Sep 09, 2017 21:44:13.478 [0x7f710e7fe700] DEBUG - Completed: [ipaddr:47760] 200 GET /video/:/transcode/universal/decision?hasMDE=1&path=%2Flibrary%2Fmetadata%2F118660&mediaIndex=0&partIndex=0&protocol=dash&fastSeek=1&directPlay=0&directStream=1&subtitleSize=100&audioBoost=100&location=lan&autoAdjustQuality=0&directStreamAudio=1&session=tphch5i4t7m149blo3jk9scc&subtitles=burn&Accept-Language=en (17 live) TLS GZIP 5ms 776 bytes (pipelined: 31) Sep 09, 2017 21:44:13.571 [0x7f710efff700] DEBUG - Auth: We found auth token (xxxxxxxxxxxxxxxxxxxx), enabling token-based authentication. Sep 09, 2017 21:44:13.571 [0x7f710efff700] DEBUG - Auth: authenticated user 1 as MattTwinkleToes Sep 09, 2017 21:44:13.571 [0x7f710efff700] DEBUG - Auth: Came in with a super-token, authorization succeeded. Sep 09, 2017 21:44:13.572 [0x7f7080bff700] DEBUG - Request: [ipaddr:47760 (Subnet)] GET /:/timeline?ratingKey=118661&key=%2Flibrary%2Fmetadata%2F118661&playQueueItemID=548928&state=paused&hasMDE=1 (17 live) TLS GZIP Signed-in Token (MattTwinkleToes) Sep 09, 2017 21:44:13.572 [0x7f7080bff700] DEBUG - Client [e9urqtuebsw6j2c3jqr91c9h] reporting timeline state paused, progress of 0/0ms for guid=, ratingKey=118661 url=, key=/library/metadata/118661, containerKey=, metadataId=118661 Sep 09, 2017 21:44:13.572 [0x7f7080bff700] DEBUG - [Now] User is MattTwinkleToes (ID: 1) Sep 09, 2017 21:44:13.572 [0x7f7080bff700] DEBUG - [Now] Device is Firefox (Plex Web (Firefox)). Sep 09, 2017 21:44:13.572 [0x7f7080bff700] DEBUG - [Now] Profile is Firefox Sep 09, 2017 21:44:13.572 [0x7f7080bff700] DEBUG - [Now] Updated play state for /library/metadata/118661. Sep 09, 2017 21:44:13.573 [0x7f7080bff700] DEBUG - Statistics: (8ibg5s5doru920e2phfomugk) Reporting active playback in state 1 of type 13 (scrobble: 0) for account 1 Sep 09, 2017 21:44:13.574 [0x7f710e7fe700] DEBUG - Completed: [ipaddr:47760] 200 GET /:/timeline?ratingKey=118661&key=%2Flibrary%2Fmetadata%2F118661&playQueueItemID` ---
**Author:** ![gavesc7](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/gavesc7/32/257955_2.png) [@gavesc7](https://forums.plex.tv/u/gavesc7)\ **Post date:** [September 9, 2017, 8:24pm UTC](https://forums.plex.tv/t/cannot-convert-this-item-no-conversion-profile-found-for-protocol-dash/205378/16 "2017-09-09T20:24:19Z")
Me too, Win10 x64 PMS 1.8.4.4249 ---
**Author:** ![Lopton](https://avatars.discourse-cdn.com/v4/letter/l/919ad9/32.png) [@Lopton](https://forums.plex.tv/u/Lopton)\ **Post date:** [September 9, 2017, 9:53pm UTC](https://forums.plex.tv/t/cannot-convert-this-item-no-conversion-profile-found-for-protocol-dash/205378/17 "2017-09-09T21:53:02Z")
Yeah it seem crazy that there is no way to report somewhat major issues like this to anyone other than making random comments a on message forum… ---
**Author:** ![nosliw\_live.com.au](https://avatars.discourse-cdn.com/v4/letter/n/e79b87/32.png) [@nosliw\_live.com.au](https://forums.plex.tv/u/nosliw_live.com.au)\ **Post date:** [September 10, 2017, 11:27am UTC](https://forums.plex.tv/t/cannot-convert-this-item-no-conversion-profile-found-for-protocol-dash/205378/18 "2017-09-10T11:27:41Z")
New to Plex. Running 1844249 and getting the same problem! ---
**Author:** ![losforword](https://avatars.discourse-cdn.com/v4/letter/l/48db29/32.png) [@losforword](https://forums.plex.tv/u/losforword)\ **Post date:** [September 10, 2017, 7:08pm UTC](https://forums.plex.tv/t/cannot-convert-this-item-no-conversion-profile-found-for-protocol-dash/205378/19 "2017-09-10T19:08:44Z")
same problem freenas -\> jail env Plex 1.8.4.4249 ---
**Author:** ![oldgit1943a](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/oldgit1943a/32/14855_2.png) [@oldgit1943a](https://forums.plex.tv/u/oldgit1943a)\ **Post date:** [September 10, 2017, 8:57pm UTC](https://forums.plex.tv/t/cannot-convert-this-item-no-conversion-profile-found-for-protocol-dash/205378/20 "2017-09-10T20:57:06Z")
Oh! Lord! Here we go again! Why Oh! Why do they keep doing this…they get it right, then they come up with yet another bell or whistle that nobody needs an poof! It’s broken - yet again! The simplest bit, Photo slideshow - we’re back from holiday today, wish to show the kids our pictures on the big screen TV and…“Cannot convert this item. No conversion profile found for protocol dash”. Come on Plexiteers please fix - soon? [Next page](https://forums.plex.tv/t/cannot-convert-this-item-no-conversion-profile-found-for-protocol-dash/205378.md?page=2)