# Cannot convert this item. No conversion profile found for protocol dash.

**URL:** <https://forums.plex.tv/t/cannot-convert-this-item-no-conversion-profile-found-for-protocol-dash/206339>\
**Category:** General Discussions\
**Created:** [September 15, 2017, 3:37pm UTC](https://forums.plex.tv/t/cannot-convert-this-item-no-conversion-profile-found-for-protocol-dash/206339 "2017-09-15T15:37:11Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![FTINET](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/ftinet/32/22567_2.png) [@FTINET](https://forums.plex.tv/u/FTINET)\
**Post date:** [September 15, 2017, 3:37pm UTC](https://forums.plex.tv/t/cannot-convert-this-item-no-conversion-profile-found-for-protocol-dash/206339/1 "2017-09-15T15:37:11Z")

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Is anyone facing the same error while viewing photos (JPG, CR2 at least)? I see that errors with 1844249 release. I’m using Plex on Windows 7 with libraries hosted on WD MyCloud NAS all connected on 1 gig switch/router.  
Forum says this issue has been fixed and will be released in next version - when is this scheduled to be released.

Thank you!

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**Author:** ![prome](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/prome/32/24237_2.png) [@prome](https://forums.plex.tv/u/prome)\
**Post date:** [September 20, 2017, 1:27pm UTC](https://forums.plex.tv/t/cannot-convert-this-item-no-conversion-profile-found-for-protocol-dash/206339/2 "2017-09-20T13:27:11Z")

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Same error here. Version 3.20.5 on QNAP NAS.

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**Author:** ![FTINET](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/ftinet/32/22567_2.png) [@FTINET](https://forums.plex.tv/u/FTINET)\
**Post date:** [November 16, 2017, 8:35pm UTC](https://forums.plex.tv/t/cannot-convert-this-item-no-conversion-profile-found-for-protocol-dash/206339/3 "2017-11-16T20:35:37Z")

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Problem solved on Samsung 4G Android - thank you!

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**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\
**Post date:** [January 7, 2020, 11:49pm UTC](https://forums.plex.tv/t/cannot-convert-this-item-no-conversion-profile-found-for-protocol-dash/206339/4 "2020-01-07T23:49:43Z")

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