# Cannot get password reset emails?

**URL:** <https://forums.plex.tv/t/cannot-get-password-reset-emails/908491>\
**Category:** Plex Media Server\
**Tags:** server-qnap, account\
**Created:** [March 10, 2025, 8:26am UTC](https://forums.plex.tv/t/cannot-get-password-reset-emails/908491 "2025-03-10T08:26:11Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![binary69](https://avatars.discourse-cdn.com/v4/letter/b/ba9def/32.png) [@binary69](https://forums.plex.tv/u/binary69)\
**Post date:** [March 10, 2025, 8:26am UTC](https://forums.plex.tv/t/cannot-get-password-reset-emails/908491/1 "2025-03-10T08:26:11Z")

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Server Version#: 1.32.3.7192  
Account type: Lifetime plex pass

I’ve had a plex account for a while, and all has been well…:  
The other day, my phone app decided to de-authenticate me.

No problem, I have a password vault. Except the password isn’t accepted.

So I try a password reset - nothing, no email.

So I open Plex for my laptop, where I’m still logged in… and my email address is correct; but it says “unverified”. I click resend verification email, but again, no email gets sent… or at least, nothing gets delivered.

Email is hosted by Microsoft O365, so I check the spam folder (of course), but nothing. (note, I’m posting this from a new/blank account as cannot log into my real one… I can PM the account details)

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**Author:** ![OttoKerner](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/ottokerner/32/10079_2.png) [@OttoKerner](https://forums.plex.tv/u/OttoKerner)\
**Post date:** [March 10, 2025, 9:57am UTC](https://forums.plex.tv/t/cannot-get-password-reset-emails/908491/2 "2025-03-10T09:57:02Z")

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Please contact [https://www.plex.tv/contact/?option=plex-pass-billing](https://www.plex.tv/contact/?option=plex-pass-billing) directly.

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**Author:** ![bradservais](https://avatars.discourse-cdn.com/v4/letter/b/8dc957/32.png) [@bradservais](https://forums.plex.tv/u/bradservais)\
**Post date:** [May 7, 2025, 2:39pm UTC](https://forums.plex.tv/t/cannot-get-password-reset-emails/908491/3 "2025-05-07T14:39:25Z")

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If the account isnt a plex pass account how do they go about getting the password reset email?

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**Author:** ![OttoKerner](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/ottokerner/32/10079_2.png) [@OttoKerner](https://forums.plex.tv/u/OttoKerner)\
**Post date:** [May 7, 2025, 2:40pm UTC](https://forums.plex.tv/t/cannot-get-password-reset-emails/908491/4 "2025-05-07T14:40:21Z")

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Just the same.

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**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\
**Post date:** [August 5, 2025, 2:40pm UTC](https://forums.plex.tv/t/cannot-get-password-reset-emails/908491/5 "2025-08-05T14:40:51Z")

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