# Cannot install Plex Media Server **URL:** \ **Category:** Plex Media Server\ **Tags:** server-windows\ **Created:** [May 21, 2022, 10:38am UTC](https://forums.plex.tv/t/cannot-install-plex-media-server/793665 "2022-05-21T10:38:35Z")\ **Posts on this page:** 10\ **Page:** 1
**Author:** ![johncechjr\_yahoo\_com](https://avatars.discourse-cdn.com/v4/letter/j/9de0a6/32.png) [@johncechjr\_yahoo\_com](https://forums.plex.tv/u/johncechjr_yahoo_com)\ **Post date:** [May 21, 2022, 10:38am UTC](https://forums.plex.tv/t/cannot-install-plex-media-server/793665/1 "2022-05-21T10:38:35Z")
I can not install the media server. After down loading it and installing, when I reboot and try to launch I get a C:\WINDOWS\SYSTEM32\MFPlat.DLL is either not designed to run on Windows or it contains an error. Is there a 64 bit program of this program? (I only see 32bit on web page) or must I do something else? I’m running Windows 10. Thank you for any help ---
**Author:** ![OttoKerner](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/ottokerner/32/10079_2.png) [@OttoKerner](https://forums.plex.tv/u/OttoKerner)\ **Post date:** [May 21, 2022, 11:05am UTC](https://forums.plex.tv/t/cannot-install-plex-media-server/793665/2 "2022-05-21T11:05:02Z")
It looks like you are running a Windows “N” version (meaning without Internet Explorer and Windows Media Player). Either install the Media Player via an additional package [Media Feature Pack list for Windows N editions](https://support.microsoft.com/en-us/topic/media-feature-pack-list-for-windows-n-editions-c1c6fffa-d052-8338-7a79-a4bb980a700a) or switch to a regular Windows edition. ---
**Author:** ![johncechjr\_yahoo\_com](https://avatars.discourse-cdn.com/v4/letter/j/9de0a6/32.png) [@johncechjr\_yahoo\_com](https://forums.plex.tv/u/johncechjr_yahoo_com)\ **Post date:** [May 21, 2022, 11:41am UTC](https://forums.plex.tv/t/cannot-install-plex-media-server/793665/3 "2022-05-21T11:41:14Z")
he what I found I have: OS Edition Windows 10 Home Version 2009 should I still download the program? ---
**Author:** ![OttoKerner](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/ottokerner/32/10079_2.png) [@OttoKerner](https://forums.plex.tv/u/OttoKerner)\ **Post date:** [May 21, 2022, 11:48am UTC](https://forums.plex.tv/t/cannot-install-plex-media-server/793665/4 "2022-05-21T11:48:28Z")
Are you 100% positive that it doesn’t say “N”? Go check the Apps control panel. See if there is the Media Player disabled under “Windows Features”/“Optional Features” If so, enable it. > [@johncechjr\_yahoo\_com](#): > > Version > 2009 AFAIK, this Windows release is not supported anymore. Enable Windows Update and let it run until there are no more updates to be found. It could also be possible that the .dll has been replaced by some ancient 3rd-party software which was installed before. As a last ditch attempt, you could run a “repair install” of Windows. ---
**Author:** ![johncechjr\_yahoo\_com](https://avatars.discourse-cdn.com/v4/letter/j/9de0a6/32.png) [@johncechjr\_yahoo\_com](https://forums.plex.tv/u/johncechjr_yahoo_com)\ **Post date:** [May 21, 2022, 1:04pm UTC](https://forums.plex.tv/t/cannot-install-plex-media-server/793665/5 "2022-05-21T13:04:19Z")
there are no updates. I found this ![image](https://global.discourse-cdn.com/plex/original/4X/1/3/a/13a3c53e7999b96a049f5e125187590d6a4bc7b1.png) Windows Media Player (only a uninstall button?) ---
**Author:** ![johncechjr\_yahoo\_com](https://avatars.discourse-cdn.com/v4/letter/j/9de0a6/32.png) [@johncechjr\_yahoo\_com](https://forums.plex.tv/u/johncechjr_yahoo_com)\ **Post date:** [May 21, 2022, 1:06pm UTC](https://forums.plex.tv/t/cannot-install-plex-media-server/793665/6 "2022-05-21T13:06:53Z")
I also restored the system back to the way it was before running AVG Tuneup. I do see when I reboot 2 programs getting blocked (it says its maleware?) Do you think thats what Plex needs to run and it’s a false msg? ---
**Author:** ![dbirch](https://avatars.discourse-cdn.com/v4/letter/d/f19dbf/32.png) [@dbirch](https://forums.plex.tv/u/dbirch)\ **Post date:** [May 21, 2022, 1:17pm UTC](https://forums.plex.tv/t/cannot-install-plex-media-server/793665/7 "2022-05-21T13:17:32Z")
Without knowing what its blocking I cant tell you. But if you have questions feed the file thru [VirusTotal](https://www.virustotal.com/gui/home/upload) and see what that says about the file. ---
**Author:** ![OttoKerner](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/ottokerner/32/10079_2.png) [@OttoKerner](https://forums.plex.tv/u/OttoKerner)\ **Post date:** [May 21, 2022, 1:23pm UTC](https://forums.plex.tv/t/cannot-install-plex-media-server/793665/8 "2022-05-21T13:23:02Z")
> [@johncechjr\_yahoo\_com](#): > > to the way it was before running AVG Tuneup. I can only recommend you stay away from stuff like this. Usually it does more harm than good. At this point, all I can recommend you is to start over from a clean install. Prepare an up-to-date installation medium using this web page: [https://www.microsoft.com/en-us/software-download/windows10](https://www.microsoft.com/en-us/software-download/windows10) ---
**Author:** ![johncechjr\_yahoo\_com](https://avatars.discourse-cdn.com/v4/letter/j/9de0a6/32.png) [@johncechjr\_yahoo\_com](https://forums.plex.tv/u/johncechjr_yahoo_com)\ **Post date:** [May 21, 2022, 6:57pm UTC](https://forums.plex.tv/t/cannot-install-plex-media-server/793665/9 "2022-05-21T18:57:21Z")
OttoKerner, Thank you, Your recommendation worked. (It took a few hours but was worth it and I lost NOTHING.) Thank you again ---
**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\ **Post date:** [August 19, 2022, 6:57pm UTC](https://forums.plex.tv/t/cannot-install-plex-media-server/793665/10 "2022-08-19T18:57:40Z")
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