# Cannot invite and add user to Plex home **URL:** \ **Category:** General Discussions\ **Tags:** plex-home\ **Created:** [July 4, 2024, 11:34pm UTC](https://forums.plex.tv/t/cannot-invite-and-add-user-to-plex-home/881729 "2024-07-04T23:34:47Z")\ **Posts on this page:** 20\ **Page:** 1
**Author:** ![KalOrtPor](https://avatars.discourse-cdn.com/v4/letter/k/df705f/32.png) [@KalOrtPor](https://forums.plex.tv/u/KalOrtPor)\ **Post date:** [July 4, 2024, 11:34pm UTC](https://forums.plex.tv/t/cannot-invite-and-add-user-to-plex-home/881729/1 "2024-07-04T23:34:47Z")
I’m somewhat new to Plex, so if I’m making a silly mistake here, let me know. I’m trying to add an additional user to my Plex home, not a managed account. I have Plex pass. However, I am having trouble adding the user via invite to Plex pass. I sent an invite and accepted it, however the user does not show on Plex home. If I try to resend the invite, I get an error saying that user is already part of of home. ![Screenshot 2024-07-04 192832](https://global.discourse-cdn.com/plex/original/4X/2/5/8/2587784d2e12b436a1a5ffb9175a44bdf4dbb5fe.png) Why doesn’t this work? If the user is already part of Plex home, why isn’t it showing? ---
**Author:** ![BigWheel](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/bigwheel/32/78783_2.png) [@BigWheel](https://forums.plex.tv/u/BigWheel)\ **Post date:** [July 5, 2024, 12:16am UTC](https://forums.plex.tv/t/cannot-invite-and-add-user-to-plex-home/881729/2 "2024-07-05T00:16:51Z")
Looking at your account they have not accepted being iin your home. They have accepted being your “friend” which is a different thing. They should show up here as a friend. `https://app.plex.tv/desktop/#!/u/replacewithyourusername/friends` ---
**Author:** ![bauer5266](https://avatars.discourse-cdn.com/v4/letter/b/73ab20/32.png) [@bauer5266](https://forums.plex.tv/u/bauer5266)\ **Post date:** [July 7, 2024, 4:05pm UTC](https://forums.plex.tv/t/cannot-invite-and-add-user-to-plex-home/881729/3 "2024-07-07T16:05:14Z")
I am having this exact same issue and it is occuring for my regular users also but the most messed up is the Home user accounts. I had an issue with a corrupt database, made a completely new server, but it seems like all my previous users were STUCK in limbo or attached to my account somehow, some can get normal access after i add and remove them about 5 or 6 times, others cannot get access at all yet their accounts say “user is already part of your home” even after forcing the account off my server, removing access, removing friend, trying to re-add does nothing. is there a way to reset my server admin account to unlock or free all these other accounts? ---
**Author:** ![KalOrtPor](https://avatars.discourse-cdn.com/v4/letter/k/df705f/32.png) [@KalOrtPor](https://forums.plex.tv/u/KalOrtPor)\ **Post date:** [July 8, 2024, 12:50pm UTC](https://forums.plex.tv/t/cannot-invite-and-add-user-to-plex-home/881729/4 "2024-07-08T12:50:32Z")
The user does show up when I go to `https://app.plex.tv/desktop/#!/u/replacewithyourusername/friends`. However, I am looking to add this user to Plex home, so that they show up as an option to pick from accessing Plex. They currently do not show up under Plex home. I want, that when accessing plex from my TV, I would see my main account + the new account to pick from. I do NOT want this to be a managed account, as managed accounts do not get access to shared libraries. This account is for my child and I want to limit content that they see. Managed accounts do not see shared libraries, so this new account would also be granted access to the shared library. However, the user cannot be added to Plex home and I don’t know why. ---
**Author:** ![Wayfarerman](https://avatars.discourse-cdn.com/v4/letter/w/e36b37/32.png) [@Wayfarerman](https://forums.plex.tv/u/Wayfarerman)\ **Post date:** [July 8, 2024, 1:26pm UTC](https://forums.plex.tv/t/cannot-invite-and-add-user-to-plex-home/881729/5 "2024-07-08T13:26:18Z")
I am having this exact issue and error message. The Plex user has access to my libraries, and is my friend, but doesnt show up under my Plex Home list, and if I try to add them again clicking the little +house icon I get the same error “user is already part of your home”. Where specifically does the user need to go to accept a home invitation? ---
**Author:** ![Wayfarerman](https://avatars.discourse-cdn.com/v4/letter/w/e36b37/32.png) [@Wayfarerman](https://forums.plex.tv/u/Wayfarerman)\ **Post date:** [July 8, 2024, 4:57pm UTC](https://forums.plex.tv/t/cannot-invite-and-add-user-to-plex-home/881729/6 "2024-07-08T16:57:52Z")
Confirmed…the only way to accept the invite is via the email that is sent out that specifically says it is an invite to Plex Home. The invitation does not appear in their plex app anywhere. only the email works. Still not sure how to resend an invite if they accidentally delete the email. In this case it was still in their trash ---
**Author:** ![BigWheel](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/bigwheel/32/78783_2.png) [@BigWheel](https://forums.plex.tv/u/BigWheel)\ **Post date:** [July 8, 2024, 5:35pm UTC](https://forums.plex.tv/t/cannot-invite-and-add-user-to-plex-home/881729/7 "2024-07-08T17:35:21Z")
I just looked at your screenshot again and missed the fact that the pending invite did not show up on the Plex Home page where you would have been able to see the invites state and cancel it. So there is some issue and I know there are some other recent topics with similar issues that other folks brought up this weekend. Sorry for my mistake ---
**Author:** ![auwilliams](https://avatars.discourse-cdn.com/v4/letter/a/47e85d/32.png) [@auwilliams](https://forums.plex.tv/u/auwilliams)\ **Post date:** [July 8, 2024, 5:47pm UTC](https://forums.plex.tv/t/cannot-invite-and-add-user-to-plex-home/881729/8 "2024-07-08T17:47:35Z")
Hello, I have posted the same bug here which includes a link to reddit with even more people reporting this bug. When can we expect this to be investigated and resolved? > [@BUG REPORT: Plex Home Not Adding Existing Accounts](https://forums.plex.tv/t/bug-report-plex-home-not-adding-existing-accounts/881994): > > Hello, I have added two users with existing Plex accounts to my server and to Plex Home. These users have access to my server. But these users do not show up in Plex Home. When I try adding them again, it shows a red popup that says they have already been added to Plex Home. Here is a reddit thread with 20(?) other people saying they also have this issue. [Added user not showing up in plex home? : PleX](https://old.reddit.com/r/PleX/comments/1dtpz8n/added_user_not_showing_up_in_plex_home/) What is happening? And when can we expect this pretty large bug to be fixed? ---
**Author:** ![BigWheel](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/bigwheel/32/78783_2.png) [@BigWheel](https://forums.plex.tv/u/BigWheel)\ **Post date:** [July 8, 2024, 5:49pm UTC](https://forums.plex.tv/t/cannot-invite-and-add-user-to-plex-home/881729/9 "2024-07-08T17:49:23Z")
It is currently being investigated I can’t say how long it will take to resolve as the root cause is not found yet. thank you for link to other forum topic. ---
**Author:** ![auwilliams](https://avatars.discourse-cdn.com/v4/letter/a/47e85d/32.png) [@auwilliams](https://forums.plex.tv/u/auwilliams)\ **Post date:** [July 8, 2024, 5:50pm UTC](https://forums.plex.tv/t/cannot-invite-and-add-user-to-plex-home/881729/10 "2024-07-08T17:50:52Z")
Great, thank you BigWheel. Given the number of bug reports in a small period I think the bug is very disruptive to a number of users (including myself). I appreciate your team looking into it. ---
**Author:** ![KalOrtPor](https://avatars.discourse-cdn.com/v4/letter/k/df705f/32.png) [@KalOrtPor](https://forums.plex.tv/u/KalOrtPor)\ **Post date:** [July 8, 2024, 5:52pm UTC](https://forums.plex.tv/t/cannot-invite-and-add-user-to-plex-home/881729/11 "2024-07-08T17:52:53Z")
Thank you for the follow up. ---
**Author:** ![Vancelot](https://avatars.discourse-cdn.com/v4/letter/v/ecb155/32.png) [@Vancelot](https://forums.plex.tv/u/Vancelot)\ **Post date:** [July 8, 2024, 11:36pm UTC](https://forums.plex.tv/t/cannot-invite-and-add-user-to-plex-home/881729/12 "2024-07-08T23:36:24Z")
Add me to list. I have the same issue. ---
**Author:** ![garyjohnson936](https://avatars.discourse-cdn.com/v4/letter/g/b9bd4f/32.png) [@garyjohnson936](https://forums.plex.tv/u/garyjohnson936)\ **Post date:** [July 9, 2024, 9:15pm UTC](https://forums.plex.tv/t/cannot-invite-and-add-user-to-plex-home/881729/13 "2024-07-09T21:15:15Z")
Same issue. Can’t add wife account to my plex home. not sure how this is going to pass the wife approval factor ☹ I’m in serious trouble now. ---
**Author:** ![BigWheel](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/bigwheel/32/78783_2.png) [@BigWheel](https://forums.plex.tv/u/BigWheel)\ **Post date:** [July 9, 2024, 10:19pm UTC](https://forums.plex.tv/t/cannot-invite-and-add-user-to-plex-home/881729/14 "2024-07-09T22:19:44Z")
@garyjohnson936 An email would have been sent to their account they can accept from. That still works according to a user above. ---
**Author:** ![KalOrtPor](https://avatars.discourse-cdn.com/v4/letter/k/df705f/32.png) [@KalOrtPor](https://forums.plex.tv/u/KalOrtPor)\ **Post date:** [July 9, 2024, 10:38pm UTC](https://forums.plex.tv/t/cannot-invite-and-add-user-to-plex-home/881729/16 "2024-07-09T22:38:24Z")
@BigWheel In my case, I cannot seem to find that email. I’ve checked spam/trash/etc. I have no way to resend the email. ---
**Author:** ![BigWheel](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/bigwheel/32/78783_2.png) [@BigWheel](https://forums.plex.tv/u/BigWheel)\ **Post date:** [July 9, 2024, 10:58pm UTC](https://forums.plex.tv/t/cannot-invite-and-add-user-to-plex-home/881729/17 "2024-07-09T22:58:09Z")
If you don’t have other people in your Plex Home yet. you can basically reset the Home by using the X that appears on the on the far right side when hovering over your row. will will make you “leave the home” Be aware this will basically will reset the Home and all regular accounts in it will be removed and any Managed accounts made will be destroyed. @KalOrtPor you seem to not have anyone else in your home yet so this may work for you so you can send another invite, ![Plex](https://global.discourse-cdn.com/plex/original/4X/8/5/0/850a5c0c982249fd3ec38a13deeceaa6a8d6b041.png) ---
**Author:** ![garyjohnson936](https://avatars.discourse-cdn.com/v4/letter/g/b9bd4f/32.png) [@garyjohnson936](https://forums.plex.tv/u/garyjohnson936)\ **Post date:** [July 10, 2024, 12:21am UTC](https://forums.plex.tv/t/cannot-invite-and-add-user-to-plex-home/881729/18 "2024-07-10T00:21:31Z")
Unfortunately not…it (the process) appeared to work, but upon actually trying to use it her account is stuck in the friend zone. I don’t see her in my Home, and now when I try to add her again I get the “account already a member of home” message. I’ll note that I tried removing all relationships and access on both accounts and re-initiating the process and no dice. Same outcome occurred. Her account ended up as Friend with no Home access. ---
**Author:** ![Vancelot](https://avatars.discourse-cdn.com/v4/letter/v/ecb155/32.png) [@Vancelot](https://forums.plex.tv/u/Vancelot)\ **Post date:** [July 11, 2024, 7:38pm UTC](https://forums.plex.tv/t/cannot-invite-and-add-user-to-plex-home/881729/19 "2024-07-11T19:38:47Z")
Update on my end. When I look at my Friends list \> Requests. I see a pending request that that has a “Go to Plex Home” button. When I click that button it takes me to my home and shows that that user has a status of “Waiting their response”. I did not see that before. ---
**Author:** ![BigWheel](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/bigwheel/32/78783_2.png) [@BigWheel](https://forums.plex.tv/u/BigWheel)\ **Post date:** [July 11, 2024, 7:56pm UTC](https://forums.plex.tv/t/cannot-invite-and-add-user-to-plex-home/881729/20 "2024-07-11T19:56:01Z")
This should be fixed. you should see as the Home Admin the “Awaiting their response” row at [https://app.plex.tv/desktop/#!/settings/plex-home](https://app.plex.tv/desktop/#!/settings/plex-home) If you want to revoke the invite there should be an X on the far right of row when hovering on it. The account that you invited should see a similar row with your account username with a checkmark or X to accept or decline invite ---
**Author:** ![Vancelot](https://avatars.discourse-cdn.com/v4/letter/v/ecb155/32.png) [@Vancelot](https://forums.plex.tv/u/Vancelot)\ **Post date:** [July 11, 2024, 9:15pm UTC](https://forums.plex.tv/t/cannot-invite-and-add-user-to-plex-home/881729/21 "2024-07-11T21:15:34Z")
Thanks for the update. The account that shows “Awaiting their response” does not have any pending request in their app. [Next page](https://forums.plex.tv/t/cannot-invite-and-add-user-to-plex-home/881729.md?page=2)