# Cannot invite new user **URL:** \ **Category:** Plex Media Server\ **Tags:** server-windows\ **Created:** [March 15, 2023, 12:35pm UTC](https://forums.plex.tv/t/cannot-invite-new-user/834561 "2023-03-15T12:35:02Z")\ **Posts on this page:** 19\ **Page:** 1
**Author:** ![WindUp](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/windup/32/18922_2.png) [@WindUp](https://forums.plex.tv/u/WindUp)\ **Post date:** [March 15, 2023, 12:35pm UTC](https://forums.plex.tv/t/cannot-invite-new-user/834561/1 "2023-03-15T12:35:02Z")
Server Version#: Player Version#: I attempted to invite a user to my server yesterday and for a brief moment it looked like they were able to connect, then suddenly their user name disappeared from my friends list and I am unable to invite them again as I keep getting the “User has already been invited” error when I attempt to do so. ---
**Author:** ![OttoKerner](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/ottokerner/32/10079_2.png) [@OttoKerner](https://forums.plex.tv/u/OttoKerner)\ **Post date:** [March 15, 2023, 12:54pm UTC](https://forums.plex.tv/t/cannot-invite-new-user/834561/2 "2023-03-15T12:54:45Z")
A newly invited user has to “accept” the invitation on their end, before you can do anything with it. It appears that this user has been invited 2 times, and deleted afterwards. Without accepting the invitation either time. ---
**Author:** ![WindUp](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/windup/32/18922_2.png) [@WindUp](https://forums.plex.tv/u/WindUp)\ **Post date:** [March 15, 2023, 1:55pm UTC](https://forums.plex.tv/t/cannot-invite-new-user/834561/3 "2023-03-15T13:55:39Z")
Is there a way to resend the invitation to the prospective user? ---
**Author:** ![OttoKerner](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/ottokerner/32/10079_2.png) [@OttoKerner](https://forums.plex.tv/u/OttoKerner)\ **Post date:** [March 15, 2023, 1:59pm UTC](https://forums.plex.tv/t/cannot-invite-new-user/834561/4 "2023-03-15T13:59:30Z")
At this moment, does the user appear on [https://app.plex.tv/desktop/#!/profile](https://app.plex.tv/desktop/#!/profile) , under the button “Requests”? Or maybe here: [https://app.plex.tv/desktop/#!/friends](https://app.plex.tv/desktop/#!/friends) perhaps? ---
**Author:** ![OttoKerner](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/ottokerner/32/10079_2.png) [@OttoKerner](https://forums.plex.tv/u/OttoKerner)\ **Post date:** [March 15, 2023, 2:25pm UTC](https://forums.plex.tv/t/cannot-invite-new-user/834561/9 "2023-03-15T14:25:39Z")
It should now be possible to repeat the invitation. After you did that, please send the invitee to [https://app.plex.tv/desktop/#!/profile](https://app.plex.tv/desktop/#!/profile) and have him click on the “Requests” button. ---
**Author:** ![WindUp](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/windup/32/18922_2.png) [@WindUp](https://forums.plex.tv/u/WindUp)\ **Post date:** [March 15, 2023, 3:15pm UTC](https://forums.plex.tv/t/cannot-invite-new-user/834561/10 "2023-03-15T15:15:20Z")
The user I invited does not appear in either place you linked, I am still seeing the “user has already been invited” message when I try to send the an invitation ---
**Author:** ![OttoKerner](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/ottokerner/32/10079_2.png) [@OttoKerner](https://forums.plex.tv/u/OttoKerner)\ **Post date:** [March 15, 2023, 3:38pm UTC](https://forums.plex.tv/t/cannot-invite-new-user/834561/11 "2023-03-15T15:38:08Z")
Did you try this _after_ I posted the above message or before? ---
**Author:** ![WindUp](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/windup/32/18922_2.png) [@WindUp](https://forums.plex.tv/u/WindUp)\ **Post date:** [March 15, 2023, 3:38pm UTC](https://forums.plex.tv/t/cannot-invite-new-user/834561/12 "2023-03-15T15:38:56Z")
After ---
**Author:** ![OttoKerner](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/ottokerner/32/10079_2.png) [@OttoKerner](https://forums.plex.tv/u/OttoKerner)\ **Post date:** [March 15, 2023, 4:32pm UTC](https://forums.plex.tv/t/cannot-invite-new-user/834561/16 "2023-03-15T16:32:32Z")
Could you force refresh the Web app in your browser (F5) and try once again? ---
**Author:** ![WindUp](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/windup/32/18922_2.png) [@WindUp](https://forums.plex.tv/u/WindUp)\ **Post date:** [March 15, 2023, 5:14pm UTC](https://forums.plex.tv/t/cannot-invite-new-user/834561/17 "2023-03-15T17:14:46Z")
Just tried that. No change ---
**Author:** ![OttoKerner](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/ottokerner/32/10079_2.png) [@OttoKerner](https://forums.plex.tv/u/OttoKerner)\ **Post date:** [March 15, 2023, 5:32pm UTC](https://forums.plex.tv/t/cannot-invite-new-user/834561/21 "2023-03-15T17:32:10Z")
Could you try again, after clearing your web browser cache? Are you actually using the same plex account as you are using to access this forum? ---
**Author:** ![WindUp](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/windup/32/18922_2.png) [@WindUp](https://forums.plex.tv/u/WindUp)\ **Post date:** [March 15, 2023, 5:45pm UTC](https://forums.plex.tv/t/cannot-invite-new-user/834561/22 "2023-03-15T17:45:16Z")
Yes, I am using the only Plex account I have access to. Cleared cache in Firefox; no change in status of invitation. Also tried to execute the request in the Windows standalone plex player with the same result. ---
**Author:** ![WindUp](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/windup/32/18922_2.png) [@WindUp](https://forums.plex.tv/u/WindUp)\ **Post date:** [March 15, 2023, 5:47pm UTC](https://forums.plex.tv/t/cannot-invite-new-user/834561/23 "2023-03-15T17:47:33Z")
Just tried with MS Edge; same result ---
**Author:** ![OttoKerner](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/ottokerner/32/10079_2.png) [@OttoKerner](https://forums.plex.tv/u/OttoKerner)\ **Post date:** [March 15, 2023, 5:49pm UTC](https://forums.plex.tv/t/cannot-invite-new-user/834561/24 "2023-03-15T17:49:18Z")
Could you send me the email address of the invited user per PM? ---
**Author:** ![OttoKerner](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/ottokerner/32/10079_2.png) [@OttoKerner](https://forums.plex.tv/u/OttoKerner)\ **Post date:** [March 15, 2023, 6:09pm UTC](https://forums.plex.tv/t/cannot-invite-new-user/834561/26 "2023-03-15T18:09:49Z")
I had to file an issue for you. Let’s see what the developers can do. ---
**Author:** ![WindUp](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/windup/32/18922_2.png) [@WindUp](https://forums.plex.tv/u/WindUp)\ **Post date:** [March 24, 2023, 1:11pm UTC](https://forums.plex.tv/t/cannot-invite-new-user/834561/30 "2023-03-24T13:11:33Z")
9 days running still no change in the situation. ---
**Author:** ![OttoKerner](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/ottokerner/32/10079_2.png) [@OttoKerner](https://forums.plex.tv/u/OttoKerner)\ **Post date:** [March 29, 2023, 10:01am UTC](https://forums.plex.tv/t/cannot-invite-new-user/834561/31 "2023-03-29T10:01:03Z")
I am told that this should be resolved now. Please try the invitation again. ---
**Author:** ![WindUp](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/windup/32/18922_2.png) [@WindUp](https://forums.plex.tv/u/WindUp)\ **Post date:** [March 29, 2023, 12:37pm UTC](https://forums.plex.tv/t/cannot-invite-new-user/834561/32 "2023-03-29T12:37:17Z")
Thanks it worked this time ---
**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\ **Post date:** [June 27, 2023, 12:37pm UTC](https://forums.plex.tv/t/cannot-invite-new-user/834561/33 "2023-06-27T12:37:55Z")
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