# Cannot log in anymore

**URL:** <https://forums.plex.tv/t/cannot-log-in-anymore/935901>\
**Category:** Plex Media Server\
**Tags:** server-unraid\
**Created:** [January 30, 2026, 4:18pm UTC](https://forums.plex.tv/t/cannot-log-in-anymore/935901 "2026-01-30T16:18:19Z")\
**Posts on this page:** 6\
**Page:** 1

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**Author:** ![CrabCommander](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/crabcommander/32/345616_2.png) [@CrabCommander](https://forums.plex.tv/u/CrabCommander)\
**Post date:** [January 30, 2026, 4:18pm UTC](https://forums.plex.tv/t/cannot-log-in-anymore/935901/1 "2026-01-30T16:18:19Z")

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Hello,

I’m running into the issue of not being able to log into my Plex account anymore and with that being unable to log in and watch my shows & films, both on apps and webui.

I actually created a fresh one, just to be able to write in this community 😑

I tried resetting my password, but never receive any email.  
This is my desperate attempt to find a way to resolve this issue and log in again.

I’m running a Plex Server through the official Unraid Docker.

Thank you so much for helping out

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**Author:** ![OttoKerner](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/ottokerner/32/10079_2.png) [@OttoKerner](https://forums.plex.tv/u/OttoKerner)\
**Post date:** [January 30, 2026, 4:22pm UTC](https://forums.plex.tv/t/cannot-log-in-anymore/935901/2 "2026-01-30T16:22:38Z")

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> [@CrabCommander](#):
>
> not being able to log into my Plex account

What is the error message? Is there an error message?

You may want to contact [https://www.plex.tv/contact/?option=billing-issues#p-contact](https://www.plex.tv/contact/?option=billing-issues#p-contact)

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**Author:** ![CrabCommander](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/crabcommander/32/345616_2.png) [@CrabCommander](https://forums.plex.tv/u/CrabCommander)\
**Post date:** [January 30, 2026, 4:25pm UTC](https://forums.plex.tv/t/cannot-log-in-anymore/935901/3 "2026-01-30T16:25:42Z")

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Thanks for the quick reply @OttoKerner!

I’m receiving the following:

> The username or password is incorrect

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<div class="post-metadata">

**Author:** ![OttoKerner](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/ottokerner/32/10079_2.png) [@OttoKerner](https://forums.plex.tv/u/OttoKerner)\
**Post date:** [January 30, 2026, 4:27pm UTC](https://forums.plex.tv/t/cannot-log-in-anymore/935901/4 "2026-01-30T16:27:38Z")

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Have you tried to use the “Forgot Password” link?

If you did, contact [https://www.plex.tv/contact/?option=billing-issues#p-contact](https://www.plex.tv/contact/?option=billing-issues#p-contact)

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<div class="post-metadata">

**Author:** ![CrabCommander](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/crabcommander/32/345616_2.png) [@CrabCommander](https://forums.plex.tv/u/CrabCommander)\
**Post date:** [January 30, 2026, 4:32pm UTC](https://forums.plex.tv/t/cannot-log-in-anymore/935901/5 "2026-01-30T16:32:16Z")

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Yeah, I never receive any email but did contact them now through the link.  
Maybe they know more. Thank you!

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**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\
**Post date:** [April 30, 2026, 4:32pm UTC](https://forums.plex.tv/t/cannot-log-in-anymore/935901/6 "2026-04-30T16:32:43Z")

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