# Cannot log in to Plex account

**URL:** <https://forums.plex.tv/t/cannot-log-in-to-plex-account/209682>\
**Category:** General Discussions\
**Created:** [October 11, 2017, 1:34am UTC](https://forums.plex.tv/t/cannot-log-in-to-plex-account/209682 "2017-10-11T01:34:01Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![goodyATC](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/goodyatc/32/17696_2.png) [@goodyATC](https://forums.plex.tv/u/goodyATC)\
**Post date:** [October 11, 2017, 1:34am UTC](https://forums.plex.tv/t/cannot-log-in-to-plex-account/209682/1 "2017-10-11T01:34:01Z")

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I tried to login to my account and got an error, then when I tried to reset it, I got an error that there was a problem. Is there a problem with Plex?

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**Author:** ![mystpwnz0r](https://avatars.discourse-cdn.com/v4/letter/m/bc8723/32.png) [@mystpwnz0r](https://forums.plex.tv/u/mystpwnz0r)\
**Post date:** [October 11, 2017, 1:38am UTC](https://forums.plex.tv/t/cannot-log-in-to-plex-account/209682/2 "2017-10-11T01:38:05Z")

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> **["Direct connection unavailable" but PMS say "Fully accessible outside your...](https://forums.plex.tv/discussion/291159/direct-connection-unavailable-but-pms-say-fully-accessible-outside-your-network#latest)**
>
> After working perfectly for weeks, all of the sudden one of my two PMS are showing “Direct connection unavailable” or "The server “XXXXXX” is unreachable when media client is attempting to access remotely. When I log into the server it says that it’s...

Down to fix an issue with Plex Media Server.

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**Author:** ![kinoCharlino](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/kinocharlino/32/4861_2.png) [@kinoCharlino](https://forums.plex.tv/u/kinoCharlino)\
**Post date:** [October 11, 2017, 2:04am UTC](https://forums.plex.tv/t/cannot-log-in-to-plex-account/209682/3 "2017-10-11T02:04:11Z")

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[Plex.tv](http://Plex.tv) is down for unscheduled maintenance. Local PMS should work just fine, but managed users and other services requiring [plex.tv](http://plex.tv) are temporarily unavailable. Operations is working on it as I type.

More information available here: [https://status.plex.tv](https://status.plex.tv)

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**Author:** ![kinoCharlino](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/kinocharlino/32/4861_2.png) [@kinoCharlino](https://forums.plex.tv/u/kinoCharlino)\
**Post date:** [October 11, 2017, 2:31am UTC](https://forums.plex.tv/t/cannot-log-in-to-plex-account/209682/4 "2017-10-11T02:31:11Z")

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[Plex.tv](http://Plex.tv) is now back online.

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**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\
**Post date:** [January 7, 2020, 11:58pm UTC](https://forums.plex.tv/t/cannot-log-in-to-plex-account/209682/5 "2020-01-07T23:58:13Z")

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