# Cannot Login to Plex Server

**URL:** <https://forums.plex.tv/t/cannot-login-to-plex-server/403855>\
**Category:** Remote Access\
**Created:** [April 24, 2019, 2:56pm UTC](https://forums.plex.tv/t/cannot-login-to-plex-server/403855 "2019-04-24T14:56:47Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![cwiltzjr\_gmail\_com](https://avatars.discourse-cdn.com/v4/letter/c/76d3ee/32.png) [@cwiltzjr\_gmail\_com](https://forums.plex.tv/u/cwiltzjr_gmail_com)\
**Post date:** [April 24, 2019, 2:56pm UTC](https://forums.plex.tv/t/cannot-login-to-plex-server/403855/1 "2019-04-24T14:56:48Z")

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I installed the new update (1.15.4.993) and my Plex Server stopped working. I uninstalled and re-installed and it started to work again on the older version (1.15.3.876). Now, I cannot login from outside the server; but, can login within the server platform.

Any assistance would be extremely helpful.

This is from my laptop…

 ![plex%201](https://global.discourse-cdn.com/plex/original/3X/9/b/9b2af22966912d9ce94551a8feb7b764d3c77c71.jpeg)

This is from my server…

 ![plex%202](https://global.discourse-cdn.com/plex/original/3X/a/5/a5f3a3dd606c4dcc7f03e74518b312f497828871.jpeg)

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**Author:** ![rwhapham](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/rwhapham/32/287560_2.png) [@rwhapham](https://forums.plex.tv/u/rwhapham)\
**Post date:** [April 24, 2019, 3:52pm UTC](https://forums.plex.tv/t/cannot-login-to-plex-server/403855/2 "2019-04-24T15:52:50Z")

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I’m having this issue as well. When accessing remotely via Plex Web, either the remote connection will fail completely, or it will wind up connecting as “Indirect”. I’ve tried turning off/on remote connections in settings. Rebooted. All the normal things, thinking it may be a WAN IP propagation issue or something. But perhaps not since I’m not the only one.

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**Author:** ![cwiltzjr\_gmail\_com](https://avatars.discourse-cdn.com/v4/letter/c/76d3ee/32.png) [@cwiltzjr\_gmail\_com](https://forums.plex.tv/u/cwiltzjr_gmail_com)\
**Post date:** [April 24, 2019, 4:03pm UTC](https://forums.plex.tv/t/cannot-login-to-plex-server/403855/3 "2019-04-24T16:03:08Z")

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Performed a little experiment. I upgraded (1.15.4.993) and attempted to login to Plex from laptop. Could not login and kept spinning saying it was looking for servers. I rolled back to (1.15.3.876) and was able to login normally. I backed everything up and Uninstalled and Re-Installed (1.15.3.876) and everything was fine. I upgraded again, restarted server and could not login from my laptop. I rolled back and Plex is working normally.

Long story short, there is something wrong with this upgrade.

[Fiber-Sat Debug.txt](https://global.discourse-cdn.com/plex/original/3X/5/7/57628e885ea4d4dd5e230b7941506ee31817156a.txt) (26.6 KB)

Help!!!

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**Author:** ![commandrx1\_gmail\_com](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/commandrx1_gmail_com/32/118307_2.png) [@commandrx1\_gmail\_com](https://forums.plex.tv/u/commandrx1_gmail_com)\
**Post date:** [April 25, 2019, 12:54pm UTC](https://forums.plex.tv/t/cannot-login-to-plex-server/403855/4 "2019-04-25T12:54:35Z")

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Login is borked on this version, where to find an older version?

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**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\
**Post date:** [July 24, 2019, 12:54pm UTC](https://forums.plex.tv/t/cannot-login-to-plex-server/403855/5 "2019-07-24T12:54:45Z")

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