# Cannot login to plexamp

**URL:** <https://forums.plex.tv/t/cannot-login-to-plexamp/923984>\
**Category:** Plex Labs\
**Tags:** plexamp\
**Created:** [June 24, 2025, 5:50pm UTC](https://forums.plex.tv/t/cannot-login-to-plexamp/923984 "2025-06-24T17:50:21Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![Entrust0824](https://avatars.discourse-cdn.com/v4/letter/e/7c8e57/32.png) [@Entrust0824](https://forums.plex.tv/u/Entrust0824)\
**Post date:** [June 24, 2025, 5:50pm UTC](https://forums.plex.tv/t/cannot-login-to-plexamp/923984/1 "2025-06-24T17:50:21Z")

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Neither login via username and password or via browser works.

Server Version#: 4.146.0  
Player Version#: 4.12.3

Plexamp running on Windows 11 24H2.

This is what I found in the [plexamp logs](https://forums.plex.tv/t/plexamp-debug-logs-how-to-extract-them/753427).

```auto
Jun 24, 2025 19:46:32.709 [Javascript] INFO - Discovery: Refresh based on app activation.
Jun 24, 2025 19:46:32.709 [Javascript] INFO - Discovery: Fetching hubs for library null server null refreshing from cloud false.
Jun 24, 2025 19:46:32.710 [Javascript] INFO - Mesh: Attempting to connect.
Jun 24, 2025 19:46:32.777 [0x000051c0] DEBUG - Networking: Create request 8: (POST https://plex.tv/api/v2/pins?strong=true) network type 2.
Jun 24, 2025 19:46:53.557 [Javascript] INFO - App: Application state changed to background.
Jun 24, 2025 19:46:53.832 [0x000034a8] DEBUG - Networking: Completed request 8: (POST https://plex.tv/api/v2/pins?strong=true) with code -28 (have 0 bytes) in 21050 ms.
Jun 24, 2025 19:46:53.832 [Javascript] INFO - Auth: Could not get PIN HTTP status -28

```

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<div class="post-metadata">

**Author:** ![elan](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/elan/32/5_2.png) [@elan](https://forums.plex.tv/u/elan)\
**Post date:** [June 24, 2025, 7:35pm UTC](https://forums.plex.tv/t/cannot-login-to-plexamp/923984/2 "2025-06-24T19:35:48Z")

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-28 is a timeout.

Something between you and plex.tv is blocking traffic there, it would appear.

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**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\
**Post date:** [September 22, 2025, 8:22pm UTC](https://forums.plex.tv/t/cannot-login-to-plexamp/923984/4 "2025-09-22T20:22:41Z")

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