# Cannot lower quality without crashing

**URL:** https://forums.plex.tv/t/cannot-lower-quality-without-crashing/915126
**Category:** General Discussions
**Created:** [April 27, 2025, 11:29pm UTC](https://forums.plex.tv/t/cannot-lower-quality-without-crashing/915126 "2025-04-27T23:29:27Z")
**Posts on this page:** 2
**Page:** 1

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### Author: ![mgh7502](https://avatars.discourse-cdn.com/v4/letter/m/e0b2c6/32.png) [@mgh7502](https://forums.plex.tv/u/mgh7502)
#### Post date: [April 27, 2025, 11:29pm UTC](https://forums.plex.tv/t/cannot-lower-quality-without-crashing/915126/1 "2025-04-27T23:29:27Z")

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When streaming, the video frequently skips seconds at a time, probably due to the low quality wifi available. To address this issue, I try to lower the quality or convert automatically, which has worked in the past to resolve the skipping issue. Recently, anytime I try to change the playback quality, I get either a non-specific playback error or an s3014 media error. Would appreciate ideas of how to fix this, as this was never a problem I had before. Also, I don’t know much about technology, so please give me answers like I’m stupid.

 ![Screenshot 2025-04-27 at 6.23.49 PM](https://global.discourse-cdn.com/plex/original/4X/5/2/9/5290022776bd168f6f0a81e51c3f2f2767944368.png)  
 ![Screenshot 2025-04-27 at 6.24.23 PM](https://global.discourse-cdn.com/plex/original/4X/8/2/3/8234c94de73946d4dad7b6d864d5f6d565fea146.png)

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### Author: ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)
#### Post date: [July 26, 2025, 11:30pm UTC](https://forums.plex.tv/t/cannot-lower-quality-without-crashing/915126/2 "2025-07-26T23:30:13Z")

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