# Cannot Match with TVDB - Even After Plex Dance **URL:** \ **Category:** Metadata & Adding Files\ **Tags:** server-linux\ **Created:** [August 24, 2021, 4:14pm UTC](https://forums.plex.tv/t/cannot-match-with-tvdb-even-after-plex-dance/738593 "2021-08-24T16:14:21Z")\ **Posts on this page:** 20\ **Page:** 1
**Author:** ![Dhalgren](https://avatars.discourse-cdn.com/v4/letter/d/e47774/32.png) [@Dhalgren](https://forums.plex.tv/u/Dhalgren)\ **Post date:** [August 24, 2021, 4:14pm UTC](https://forums.plex.tv/t/cannot-match-with-tvdb-even-after-plex-dance/738593/1 "2021-08-24T16:14:21Z")
Server Version#: Version 1.24.1.4931 Player Version#: Plex Web Version 4.63.0 Show: NewsRadio. All the normal Seasons appear to be working, but I cannot get it to match the specials. I’ve removed and re-added the files, done the [plex dance](https://forums.plex.tv/t/the-plex-dance/197064), still not pulling metadata… I’m using TVDB DVD Order ![unmatch](https://global.discourse-cdn.com/plex/original/3X/3/2/32adfc1406472fb44e169567e148d93623513a65.jpeg) ![files](https://global.discourse-cdn.com/plex/original/3X/c/a/caee89de477ae33773c1ad0c8c71c8a711edbd18.png) ![tvdb](https://global.discourse-cdn.com/plex/original/3X/1/f/1fe9d3b16d8292a78c9306f3d518802dfda24adc.png) ---
**Author:** ![CapMarkoRamius](https://avatars.discourse-cdn.com/v4/letter/c/5e9695/32.png) [@CapMarkoRamius](https://forums.plex.tv/u/CapMarkoRamius)\ **Post date:** [August 25, 2021, 3:35am UTC](https://forums.plex.tv/t/cannot-match-with-tvdb-even-after-plex-dance/738593/2 "2021-08-25T03:35:45Z")
The Plex naming conventions page ([here](https://support.plex.tv/articles/naming-and-organizing-your-tv-show-files/)) says that the specials folder should be named Season 00 (two zeros) or just Specials. Could you try with a double zero? ---
**Author:** ![OttoKerner](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/ottokerner/32/10079_2.png) [@OttoKerner](https://forums.plex.tv/u/OttoKerner)\ **Post date:** [August 25, 2021, 1:47pm UTC](https://forums.plex.tv/t/cannot-match-with-tvdb-even-after-plex-dance/738593/3 "2021-08-25T13:47:02Z")
Old or new metadata agent? If you don’t know, copy the content of the `guid="...` property from the [Plex XML info](https://support.plex.tv/hc/en-us/articles/201998867-Investigate-Media-Information-and-Formats "Plex XML info") of an episode. ---
**Author:** ![Dhalgren](https://avatars.discourse-cdn.com/v4/letter/d/e47774/32.png) [@Dhalgren](https://forums.plex.tv/u/Dhalgren)\ **Post date:** [August 25, 2021, 3:20pm UTC](https://forums.plex.tv/t/cannot-match-with-tvdb-even-after-plex-dance/738593/4 "2021-08-25T15:20:27Z")
Yeah, I don’t think this is correct. I tried this for all Seasons. Didn’t fix the Specials/Season 0, and it broke matching for Seasons 3-5. ---
**Author:** ![Dhalgren](https://avatars.discourse-cdn.com/v4/letter/d/e47774/32.png) [@Dhalgren](https://forums.plex.tv/u/Dhalgren)\ **Post date:** [August 25, 2021, 3:20pm UTC](https://forums.plex.tv/t/cannot-match-with-tvdb-even-after-plex-dance/738593/5 "2021-08-25T15:20:39Z")
![agents](https://global.discourse-cdn.com/plex/original/3X/d/a/da7552e6eed6984a81882157857dc8ce75c249c2.png) ---
**Author:** ![OttoKerner](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/ottokerner/32/10079_2.png) [@OttoKerner](https://forums.plex.tv/u/OttoKerner)\ **Post date:** [August 25, 2021, 3:23pm UTC](https://forums.plex.tv/t/cannot-match-with-tvdb-even-after-plex-dance/738593/6 "2021-08-25T15:23:06Z")
This is the new agent. Is this a new librarsy or did you change the metadata agent just recently? If the latter, did you Refresh Metadata of the whole library after changing the agent? Which folder is set at the “Add Folders” tab? ---
**Author:** ![Dhalgren](https://avatars.discourse-cdn.com/v4/letter/d/e47774/32.png) [@Dhalgren](https://forums.plex.tv/u/Dhalgren)\ **Post date:** [August 25, 2021, 3:28pm UTC](https://forums.plex.tv/t/cannot-match-with-tvdb-even-after-plex-dance/738593/7 "2021-08-25T15:28:12Z")
I appear to have gotten it working. Problem was that apparently for the [Plex Dance](https://forums.plex.tv/t/the-plex-dance/197064) to work correctly, I had to remove the full TV Series instead of just the Specials/Season 0 ---
**Author:** ![Dhalgren](https://avatars.discourse-cdn.com/v4/letter/d/e47774/32.png) [@Dhalgren](https://forums.plex.tv/u/Dhalgren)\ **Post date:** [August 25, 2021, 3:51pm UTC](https://forums.plex.tv/t/cannot-match-with-tvdb-even-after-plex-dance/738593/8 "2021-08-25T15:51:46Z")
Damn! Now the problem is worse! Season 0/Specials are matching, but there’s errors in the matching for one episode in Season 2 and all of Seasons 3-5 are now like Season 0 was before (no metadata) So, prior to doing all of this, I had to fix TheTVDB DVD’s listing. The way it’s behaving now is like I never made those changes (the issue was with episode 18 on season 2, and all of the episodes for Seasons 3-5 were under “Unassigned Episodes”) I have to believe these are related. Like Plex is using some cached version of what it grabbed from TheTVDB… ---
**Author:** ![Dhalgren](https://avatars.discourse-cdn.com/v4/letter/d/e47774/32.png) [@Dhalgren](https://forums.plex.tv/u/Dhalgren)\ **Post date:** [August 25, 2021, 3:53pm UTC](https://forums.plex.tv/t/cannot-match-with-tvdb-even-after-plex-dance/738593/9 "2021-08-25T15:53:28Z")
Trying the [Plex Dance](https://forums.plex.tv/t/the-plex-dance/197064) one more time. This time I’m removing the whole NewsRadio folder thinking that maybe just the presence of this folder prevents cached data from being cleared. ---
**Author:** ![Dhalgren](https://avatars.discourse-cdn.com/v4/letter/d/e47774/32.png) [@Dhalgren](https://forums.plex.tv/u/Dhalgren)\ **Post date:** [August 25, 2021, 4:01pm UTC](https://forums.plex.tv/t/cannot-match-with-tvdb-even-after-plex-dance/738593/10 "2021-08-25T16:01:55Z")
Nope, WTF is going on? Plex is definitely still caching something. Especially since it’s remembering that I’d set the ordering to TVDB DVD. ---
**Author:** ![drzoidberg33](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/drzoidberg33/32/4184_2.png) [@drzoidberg33](https://forums.plex.tv/u/drzoidberg33)\ **Post date:** [August 25, 2021, 4:07pm UTC](https://forums.plex.tv/t/cannot-match-with-tvdb-even-after-plex-dance/738593/11 "2021-08-25T16:07:24Z")
Looks like our api isn’t returning the Specials season for the DVD order of this show (and only for airing order). I’m opening a ticket. ---
**Author:** ![Dhalgren](https://avatars.discourse-cdn.com/v4/letter/d/e47774/32.png) [@Dhalgren](https://forums.plex.tv/u/Dhalgren)\ **Post date:** [August 25, 2021, 4:08pm UTC](https://forums.plex.tv/t/cannot-match-with-tvdb-even-after-plex-dance/738593/12 "2021-08-25T16:08:44Z")
Okay then. It actually looks like this is a TVDB issue. Perhaps their API is serving up old data? I switched the Episode Ordering to The Movie Database and everything looks good. ![moviedb](https://global.discourse-cdn.com/plex/original/3X/b/c/bc956ecfe839167bb610d7b1930b084bc3069106.png) ---
**Author:** ![Dhalgren](https://avatars.discourse-cdn.com/v4/letter/d/e47774/32.png) [@Dhalgren](https://forums.plex.tv/u/Dhalgren)\ **Post date:** [August 25, 2021, 4:23pm UTC](https://forums.plex.tv/t/cannot-match-with-tvdb-even-after-plex-dance/738593/13 "2021-08-25T16:23:38Z")
I don’t know if this is related, but it’s another data point to look at with TVDB. I cannot get the first four episodes of Beavis and Butt-head to match up either: ![bb](https://global.discourse-cdn.com/plex/original/3X/6/5/65047cb6953e8aeb21d4099667de9adbcfa0139d.jpeg) ![tvdbbb](https://global.discourse-cdn.com/plex/original/3X/5/d/5d4d722cf61cdb9cda2b70edd4297314b86c1d01.png) ---
**Author:** ![formeroosid](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/formeroosid/32/83127_2.png) [@formeroosid](https://forums.plex.tv/u/formeroosid)\ **Post date:** [August 25, 2021, 4:31pm UTC](https://forums.plex.tv/t/cannot-match-with-tvdb-even-after-plex-dance/738593/14 "2021-08-25T16:31:32Z")
Having very similar problems with TV Episode metadata. Unsure if this is related but I’m seeing the following in my [server log:](https://support.plex.tv/articles/200250417-plex-media-server-log-files/) ```auto Aug 25, 2021 08:56:20.027 [0x7fa091941b38] ERROR - [MetadataAgent/tv.plex.agents.series] Unable to find media provider ``` ---
**Author:** ![drzoidberg33](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/drzoidberg33/32/4184_2.png) [@drzoidberg33](https://forums.plex.tv/u/drzoidberg33)\ **Post date:** [August 25, 2021, 4:50pm UTC](https://forums.plex.tv/t/cannot-match-with-tvdb-even-after-plex-dance/738593/15 "2021-08-25T16:50:16Z")
That will result in nothing matching. Restarting your server may fix this, if not please provide me with the [server logs](https://support.plex.tv/articles/200250417-plex-media-server-log-files/) and I can check what’s causing the issue. ---
**Author:** ![OttoKerner](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/ottokerner/32/10079_2.png) [@OttoKerner](https://forums.plex.tv/u/OttoKerner)\ **Post date:** [August 25, 2021, 4:59pm UTC](https://forums.plex.tv/t/cannot-match-with-tvdb-even-after-plex-dance/738593/16 "2021-08-25T16:59:37Z")
> [@Dhalgren](#): > > I had to fix TheTVDB DVD’s listing. When did you do this? Those changes won’t be available in Plex for days. ---
**Author:** ![formeroosid](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/formeroosid/32/83127_2.png) [@formeroosid](https://forums.plex.tv/u/formeroosid)\ **Post date:** [August 25, 2021, 7:25pm UTC](https://forums.plex.tv/t/cannot-match-with-tvdb-even-after-plex-dance/738593/17 "2021-08-25T19:25:41Z")
[Plex Media Server Logs\_2021-08-25\_12-24-27.zip](https://forums.plex.tv/uploads/short-url/f9HokCMVUcFDtL8V3wYbMYfi0Zl.zip) (1.4 MB) Here’s my logs… ---
**Author:** ![Dhalgren](https://avatars.discourse-cdn.com/v4/letter/d/e47774/32.png) [@Dhalgren](https://forums.plex.tv/u/Dhalgren)\ **Post date:** [August 25, 2021, 7:43pm UTC](https://forums.plex.tv/t/cannot-match-with-tvdb-even-after-plex-dance/738593/18 "2021-08-25T19:43:07Z")
Yesterday. Any way for me to check the API results? ---
**Author:** ![OttoKerner](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/ottokerner/32/10079_2.png) [@OttoKerner](https://forums.plex.tv/u/OttoKerner)\ **Post date:** [August 26, 2021, 5:02am UTC](https://forums.plex.tv/t/cannot-match-with-tvdb-even-after-plex-dance/738593/19 "2021-08-26T05:02:50Z")
Nope. ---
**Author:** ![drzoidberg33](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/drzoidberg33/32/4184_2.png) [@drzoidberg33](https://forums.plex.tv/u/drzoidberg33)\ **Post date:** [August 26, 2021, 8:13am UTC](https://forums.plex.tv/t/cannot-match-with-tvdb-even-after-plex-dance/738593/20 "2021-08-26T08:13:27Z")
I cannot make out much from the logs (please enable [Debug logging](https://support.plex.tv/articles/201643703-reporting-issues-with-plex-media-server/#toc-1) in Settings → General). The only useful piece of information is `Aug 25, 2021 08:27:23.594 [0x7fa0927d5b38] ERROR - [MediaProviderManager] Error issuing curl_easy_perform(handle): 7` A quick search of this error indicates that it could be a firewall or similar issue. > “CURL ERROR 7 **Failed to connect to Permission denied** ” error is caused, when for any reason curl request is blocked by some firewall or similar thing. Debug logs could potentially show more information. You could also try to sign out of the server and sign back in. [Next page](https://forums.plex.tv/t/cannot-match-with-tvdb-even-after-plex-dance/738593.md?page=2)