Cannot optimize films more than once

server-linux

#1

This is doing my head in: I have been searching and trying for days. Please help!

I have optimized some films for mobile incorrectly, not realising I needed to have the sub-titles selected to get them burned into the resultant mp4 file. I have deleted the optimized files and their directories and have also deleted the optimized versions in PMS. However, when I queue them back up PMS either thinks they have already been optimized for mobile, and tells me so, or it politely tries and thinks it has in a matter of seconds (and doesn't). Are there flags set somewhere that I'm not seeing? I don't want to delete the films and rip them again because, in many instances, I no longer have the original. Does anyone know what I need to do?


#2

It's not you. I am currently seeing the same behavior and investigating.

Would you mind attempting to perform another optimize (Verbose logging OFF), gather all the logs (Settings - Server - Help - Download Logs), and posting the ZIP file it gives you here?

I will compare against my observations and see what similarities, if any, exist and get it submitted to Engineering immediately.


#3

That's reassuring, and thank you for your reply. I'm optimizing all of my media for mobile. Do I need to stop or can I just grab what's there now (never done it)? PMS debug logging is already on (and has been for some time). How do I grab the logs? I can't knowing access the Plex system files on my QNAP NAS.


#4

Oops! I have just turned on debugging under web/debug, and can see the link there to view logs. This is what is there at the moment. Is this any use? It all seems to be a repeated message made at different times.

1

Library scan complete: Extra information may still be downloading from the Internet

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#5

that information is meaningless.

Recreate the error, then

Settings - Server - Help - *Download Logs *

Upload the ZIP file it gives you here with your next reply


#6

That's what I thought, but loving your bedside manner.

I'm off for a long weekend so this isn't going to happen until next week sometime (and it's 2330 here). Happy to do what I can to help you find the Plex fault, though. No zip file with this reply.


#7

Hello ChuckPA. I'm back - what do I need to do?


#8

Please do as I previously requested.


#9

I think it tried to optimize French film Amelie today. It was in the queue and is now marked as complete but there is no other version available. This is one of the films that didn't go right first time as I omitted sub-titles by mistake. Bonne chance!


#10

It just successfully optimized a film I got wrong earlier. Here are the logs again.


#11

Thank you for those logs but all I can see is your photos being scanned. Your log files are full of them :)

as example: Jul 30, 2017 17:57:28.159 [0x7f3258511700] DEBUG - Adding file for scanner: /share/CACHEDEV1_DATA/Lightroom/2014/08/2014-08-21/_JJM4709.NEF

If you can turn off the automatic updating or wait until after all photos are processed, I'd like to try again.


#12

Okay. I have a lot of stuff on my NAS. I do recall, though, that the film that went through a second time was one that I had re-ripped between optimizations so it may not be typical (I still have the disc).


#13

I am certain you do recall and I believe you but until I can see what's happening, there's nothing I can do but guess.


#14

I completely understand.


#15

How about this? It just raced through some of the "problem" films that need re-optimizing and has passed them through as done when it hasn't done anything. If you can tell me what to look for in the logs I can check before I send them to you.


#16

Did some investigating then verifying .

Please check in your optimized job lists under Activities - Conversion.
If the file has been optimized once, you must tell PMS to delete the previous one before doing it again. It will not Optimize over itself. No idea why but this is how it's done.

In your logs, I see the -1 return from attempts to optimize. This is the error code you get when PMS declines to optimize a second time because it has record of a previous optimization in the DB.


#17

Thank you. I tried that previously but with no success. I shall try doing it all through PMS rather than part O/S and part PMS.


#18

Just teed them up in PMS. I'll report back when I have news. Thank you.


#19

No. PMS whizzed through them and listed them as done. Not. Logs attached.


#20

Are you still there?

I think I've cracked it. In Conversion / Optimized Versions Settings I clicked on the line entry "Films" (or whatever your movie library is called). The brought up a dialogue box that lists all films and how they have been managed (Complete, Deleted, or Failed). It's a manual check (why can't there be an exceptions report?) but I saw that the films I was trying to re-optimize were in their as Failed. I clicked on the relevant icon and queued then up again. Assembly, one of the films PMS kept skipping, just successfully completed in this way. Latest log attached.

I need to research "Deleted" to see if this has impact on my library because I haven't authorised the deletion of any optimized versions.