# Cannot Play any Videos Unless I Restart Plex Process **URL:** \ **Category:** General Discussions\ **Created:** [November 13, 2017, 3:37am UTC](https://forums.plex.tv/t/cannot-play-any-videos-unless-i-restart-plex-process/213973 "2017-11-13T03:37:46Z")\ **Posts on this page:** 20\ **Page:** 1
**Author:** ![TyNavarre](https://avatars.discourse-cdn.com/v4/letter/t/2acd7d/32.png) [@TyNavarre](https://forums.plex.tv/u/TyNavarre)\ **Post date:** [November 13, 2017, 3:37am UTC](https://forums.plex.tv/t/cannot-play-any-videos-unless-i-restart-plex-process/213973/1 "2017-11-13T03:37:46Z")
Plex has been running like a top until recently. Out of nowhere I noticed that videos would not load, on most devices (Roku, Web, Mobile) if a video was selected, it would just show it was loading but it would either just hang there or go back to the video selection screen. I also noticed that new videos I added were not being indexed. Only after I restarted the Plex process via task manager would Plex index any new videos and I would be able to play a movie again. Only the first play of the movie would work. If I tried again, it would just go back to the same behavior. I was on my windows 10 machine and tried using the native windows app from the store and noticed that it gave an error Error creating a new Play Queue Timeout connecting to server **bunch of numbers and something that looks like a GUId**.plex.direct I am running plex v1.9.7.4441 on a Windows 10 PC with all the latest updates. Server is running fine and other processes do not seem to be affected, only Plex. Currently have a HDHR and SubZero for subtitles but that is about it. Any ideas? I have seen some people asking about similar situations but I did not see anything that gave me an idea what to do. ---
**Author:** ![TyNavarre](https://avatars.discourse-cdn.com/v4/letter/t/2acd7d/32.png) [@TyNavarre](https://forums.plex.tv/u/TyNavarre)\ **Post date:** [November 14, 2017, 3:26am UTC](https://forums.plex.tv/t/cannot-play-any-videos-unless-i-restart-plex-process/213973/2 "2017-11-14T03:26:52Z")
UPDATE: tried running a repair on my plex server and that did not work ---
**Author:** ![anon18523487](https://avatars.discourse-cdn.com/v4/letter/a/49beb7/32.png) [@anon18523487](https://forums.plex.tv/u/anon18523487)\ **Post date:** [November 14, 2017, 6:43am UTC](https://forums.plex.tv/t/cannot-play-any-videos-unless-i-restart-plex-process/213973/3 "2017-11-14T06:43:08Z")
Please recreate the issue then provide me the logs for PMS. Using Plex Web, go to Settings \ Server \ Help \ Download logs. Post that file here. ---
**Author:** ![TyNavarre](https://avatars.discourse-cdn.com/v4/letter/t/2acd7d/32.png) [@TyNavarre](https://forums.plex.tv/u/TyNavarre)\ **Post date:** [November 14, 2017, 3:49pm UTC](https://forums.plex.tv/t/cannot-play-any-videos-unless-i-restart-plex-process/213973/4 "2017-11-14T15:49:06Z")
Logs attached, thank you! Added note: Tried downloading latest plex update through admin portal and the download is hung. ---
**Author:** ![anon18523487](https://avatars.discourse-cdn.com/v4/letter/a/49beb7/32.png) [@anon18523487](https://forums.plex.tv/u/anon18523487)\ **Post date:** [November 15, 2017, 8:19am UTC](https://forums.plex.tv/t/cannot-play-any-videos-unless-i-restart-plex-process/213973/5 "2017-11-15T08:19:34Z")
Do you have 2 NICs in your computer? 1 connected to the internet directly and the other to a router? That’s what it looks like from your logs. This is going to confuse Plex. ---
**Author:** ![TyNavarre](https://avatars.discourse-cdn.com/v4/letter/t/2acd7d/32.png) [@TyNavarre](https://forums.plex.tv/u/TyNavarre)\ **Post date:** [November 15, 2017, 1:30pm UTC](https://forums.plex.tv/t/cannot-play-any-videos-unless-i-restart-plex-process/213973/6 "2017-11-15T13:30:28Z")
Good question, there are two NICs on the machine, one Wireless and the other Ethernet. I cannot recall if they are both enabled and/or connected. If so, should I disable one of them? The strange thing is that this has never been an issue until now as I have not made any network changes in quite some time on that machine. ---
**Author:** ![anon18523487](https://avatars.discourse-cdn.com/v4/letter/a/49beb7/32.png) [@anon18523487](https://forums.plex.tv/u/anon18523487)\ **Post date:** [November 15, 2017, 10:55pm UTC](https://forums.plex.tv/t/cannot-play-any-videos-unless-i-restart-plex-process/213973/7 "2017-11-15T22:55:43Z")
One of them was giving a public IP, which is why I thought maybe you had something connected directly to the internet. If you are not using both, disable one. Hopefully it’s the WiFi. ---
**Author:** ![TyNavarre](https://avatars.discourse-cdn.com/v4/letter/t/2acd7d/32.png) [@TyNavarre](https://forums.plex.tv/u/TyNavarre)\ **Post date:** [November 16, 2017, 12:39am UTC](https://forums.plex.tv/t/cannot-play-any-videos-unless-i-restart-plex-process/213973/8 "2017-11-16T00:39:27Z")
Turns out there were 4 adapters: Ethernet, Wi-Fi, Bluetooth, and Hamachi. Hamachi was likely the one that had the internet IP. All adapters except the Ethernet have been disabled. After that I rebooted the server and will see if that fixes it ---
**Author:** ![TyNavarre](https://avatars.discourse-cdn.com/v4/letter/t/2acd7d/32.png) [@TyNavarre](https://forums.plex.tv/u/TyNavarre)\ **Post date:** [November 16, 2017, 1:21am UTC](https://forums.plex.tv/t/cannot-play-any-videos-unless-i-restart-plex-process/213973/9 "2017-11-16T01:21:56Z")
Went back to same behavior. Looks like the network was not the culprit ---
**Author:** ![anon18523487](https://avatars.discourse-cdn.com/v4/letter/a/49beb7/32.png) [@anon18523487](https://forums.plex.tv/u/anon18523487)\ **Post date:** [November 16, 2017, 8:47am UTC](https://forums.plex.tv/t/cannot-play-any-videos-unless-i-restart-plex-process/213973/10 "2017-11-16T08:47:33Z")
Can you get me a new log so I can check without the extra network adapter info? ---
**Author:** ![TyNavarre](https://avatars.discourse-cdn.com/v4/letter/t/2acd7d/32.png) [@TyNavarre](https://forums.plex.tv/u/TyNavarre)\ **Post date:** [November 16, 2017, 6:19pm UTC](https://forums.plex.tv/t/cannot-play-any-videos-unless-i-restart-plex-process/213973/11 "2017-11-16T18:19:05Z")
New logs attached ---
**Author:** ![anon18523487](https://avatars.discourse-cdn.com/v4/letter/a/49beb7/32.png) [@anon18523487](https://forums.plex.tv/u/anon18523487)\ **Post date:** [November 16, 2017, 7:24pm UTC](https://forums.plex.tv/t/cannot-play-any-videos-unless-i-restart-plex-process/213973/12 "2017-11-16T19:24:31Z")
I’m still seeing a 2nd local IP address for your server. > Nov 15, 2017 23:12:43.327 [1252] DEBUG - \* 2 {11324242-7B6E-4311-9B94-8BC926088241} (25.73.x.x) (loopback: 0) > Nov 15, 2017 23:12:43.327 [1252] DEBUG - \* 15 {CA31C1D2-9FFD-4DBD-92D1-FD80005ECCF7} (10.1.x.x) (loopback: 0) 25.73.x.x is not a private network address and you can run into DNS issues when not using a private address. Your setup still seems odd to have 2 IP’s even though you said you turned the others off. ---
**Author:** ![TyNavarre](https://avatars.discourse-cdn.com/v4/letter/t/2acd7d/32.png) [@TyNavarre](https://forums.plex.tv/u/TyNavarre)\ **Post date:** [November 16, 2017, 7:26pm UTC](https://forums.plex.tv/t/cannot-play-any-videos-unless-i-restart-plex-process/213973/13 "2017-11-16T19:26:03Z")
I’ll uninstall Hamachi altogether so that should hopefully eliminate that as a factor ---
**Author:** ![TyNavarre](https://avatars.discourse-cdn.com/v4/letter/t/2acd7d/32.png) [@TyNavarre](https://forums.plex.tv/u/TyNavarre)\ **Post date:** [November 17, 2017, 1:49am UTC](https://forums.plex.tv/t/cannot-play-any-videos-unless-i-restart-plex-process/213973/14 "2017-11-17T01:49:26Z")
Hamachi uninstalled and process restarted. Went back to same behavior after single video play. Logs attached. ---
**Author:** ![anon18523487](https://avatars.discourse-cdn.com/v4/letter/a/49beb7/32.png) [@anon18523487](https://forums.plex.tv/u/anon18523487)\ **Post date:** [November 17, 2017, 7:50pm UTC](https://forums.plex.tv/t/cannot-play-any-videos-unless-i-restart-plex-process/213973/15 "2017-11-17T19:50:50Z")
Need a little help. Reviewing the end of your log, I don’t see where you tried to play a movie. I see some errors related to DVR, but I can’t tell where you are trying to play the movie and it fails. ---
**Author:** ![TyNavarre](https://avatars.discourse-cdn.com/v4/letter/t/2acd7d/32.png) [@TyNavarre](https://forums.plex.tv/u/TyNavarre)\ **Post date:** [November 17, 2017, 7:52pm UTC](https://forums.plex.tv/t/cannot-play-any-videos-unless-i-restart-plex-process/213973/16 "2017-11-17T19:52:03Z")
ok will run some more stuff and get more data tonight, probably regenerated the logs too quickly that time ---
**Author:** ![TyNavarre](https://avatars.discourse-cdn.com/v4/letter/t/2acd7d/32.png) [@TyNavarre](https://forums.plex.tv/u/TyNavarre)\ **Post date:** [November 19, 2017, 1:08am UTC](https://forums.plex.tv/t/cannot-play-any-videos-unless-i-restart-plex-process/213973/17 "2017-11-19T01:08:23Z")
new logs attached. Thanks for all the help! ---
**Author:** ![TyNavarre](https://avatars.discourse-cdn.com/v4/letter/t/2acd7d/32.png) [@TyNavarre](https://forums.plex.tv/u/TyNavarre)\ **Post date:** [November 27, 2017, 6:13pm UTC](https://forums.plex.tv/t/cannot-play-any-videos-unless-i-restart-plex-process/213973/18 "2017-11-27T18:13:11Z")
I wanted to check in and see if there was any other info I can provide. At this point I cannot see any better option other than uninstall plex server and rebuild it. ---
**Author:** ![anon18523487](https://avatars.discourse-cdn.com/v4/letter/a/49beb7/32.png) [@anon18523487](https://forums.plex.tv/u/anon18523487)\ **Post date:** [November 27, 2017, 10:39pm UTC](https://forums.plex.tv/t/cannot-play-any-videos-unless-i-restart-plex-process/213973/19 "2017-11-27T22:39:47Z")
Sorry, turkeys got in the way. I’m still not seeing the problem show up in your logs. Maybe you can narrate what you are doing because I can’t tell. Your logs from the 18th have info from the 16th to the 18th. There is some playback activity on the 16th but nothing on the 17th or 18th that I could tell. I do see that you’ve enabled Plex’s DLNA server. If you don’t need it, I would turn that off. I’ve seen rogue DLNA clients cause network issues. ---
**Author:** ![nathanexplosion](https://avatars.discourse-cdn.com/v4/letter/n/c4cdca/32.png) [@nathanexplosion](https://forums.plex.tv/u/nathanexplosion)\ **Post date:** [November 28, 2017, 3:20am UTC](https://forums.plex.tv/t/cannot-play-any-videos-unless-i-restart-plex-process/213973/20 "2017-11-28T03:20:31Z")
This sounds similar to the issue I have been seeing using a Roku device: > **[Rewinding or Fastforwarding on Roku Ultra makes Plex server unresponsive,...](https://forums.plex.tv/discussion/297064/rewinding-or-fastforwarding-on-roku-ultra-makes-plex-server-unresponsive-forcing-restart)** > > Watching a movie, tried to rewind or ffwd a bit and it stopped it 13% … no way to get it to start playing again, even trying other movies on other clients (web). The Plex server is unresponsive and requires a restart. Was able to replicate. Edit:... [Next page](https://forums.plex.tv/t/cannot-play-any-videos-unless-i-restart-plex-process/213973.md?page=2)