# Cannot Record

**URL:** <https://forums.plex.tv/t/cannot-record/494006>\
**Category:** Live TV & DVR\
**Tags:** livetv-dvr, server-windows\
**Created:** [November 20, 2019, 11:56pm UTC](https://forums.plex.tv/t/cannot-record/494006 "2019-11-20T23:56:57Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![Daredevil\_63](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/daredevil_63/32/160804_2.png) [@Daredevil\_63](https://forums.plex.tv/u/Daredevil_63)\
**Post date:** [November 20, 2019, 11:56pm UTC](https://forums.plex.tv/t/cannot-record/494006/1 "2019-11-20T23:56:58Z")

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Hello,

I have the latest version of Plex Media Server. Version 1.18.2.2041. I cannot record any live TV using the DVR. This is the XML file from the failed recording. I have a Dell PC running Windows 10 Professional. Any help would be appreciated

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**Author:** ![darcilicious](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/darcilicious/32/3047_2.png) [@darcilicious](https://forums.plex.tv/u/darcilicious)\
**Post date:** [November 21, 2019, 9:43pm UTC](https://forums.plex.tv/t/cannot-record/494006/2 "2019-11-21T21:43:43Z")

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Start a recording and let if fail. Then following these instructions EXACTLY and attach the ZIP file of the logs to a post here:

> **[Plex Media Server Logs | Plex Support](https://support.plex.tv/articles/200250417-plex-media-server-log-files/)**
>
> Log files are an important tool that can be used to help investigate problems you may be having. It’s important...

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<div class="post-metadata">

**Author:** ![Daredevil\_63](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/daredevil_63/32/160804_2.png) [@Daredevil\_63](https://forums.plex.tv/u/Daredevil_63)\
**Post date:** [November 22, 2019, 12:13am UTC](https://forums.plex.tv/t/cannot-record/494006/3 "2019-11-22T00:13:34Z")

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Here are the latest logs from the failed recording today. Thank you in advance for your help.[Plex Media Server Logs\_2019-11-21\_17-54-34.zip](https://forums.plex.tv/uploads/short-url/rEccrCJVL3N1XRw1O0h0iJyQXOa.zip) (4.1 MB)

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**Author:** ![Daredevil\_63](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/daredevil_63/32/160804_2.png) [@Daredevil\_63](https://forums.plex.tv/u/Daredevil_63)\
**Post date:** [November 24, 2019, 10:10pm UTC](https://forums.plex.tv/t/cannot-record/494006/4 "2019-11-24T22:10:12Z")

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Hello,  
Just wondering if someone has had time to view the logs I uploaded. Thank you

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**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\
**Post date:** [February 22, 2020, 10:10pm UTC](https://forums.plex.tv/t/cannot-record/494006/5 "2020-02-22T22:10:13Z")

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