# Cannot remote access my server from outside, or app.plex.tv **URL:** \ **Category:** Remote Access\ **Tags:** server-docker\ **Created:** [May 4, 2024, 7:06pm UTC](https://forums.plex.tv/t/cannot-remote-access-my-server-from-outside-or-app-plex-tv/876787 "2024-05-04T19:06:35Z")\ **Posts on this page:** 17\ **Page:** 1
**Author:** ![pedroma37](https://avatars.discourse-cdn.com/v4/letter/p/ed655f/32.png) [@pedroma37](https://forums.plex.tv/u/pedroma37)\ **Post date:** [May 4, 2024, 7:06pm UTC](https://forums.plex.tv/t/cannot-remote-access-my-server-from-outside-or-app-plex-tv/876787/1 "2024-05-04T19:06:35Z")
Server Version#: Version 4.125.1 (Docker) As of yesterday I cannot remote access the server. [![](https://i.imgur.com/WWxOicz.png) ](https://i.imgur.com/WWxOicz.png) Port is forwarded - [Imgur: The magic of the Internet](https://i.imgur.com/lwl018M.png) and Port is reacheable from the internet - [Imgur: The magic of the Internet](https://imgur.com/Ybzmwce) Please Help ---
**Author:** ![paulo\_maxim](https://avatars.discourse-cdn.com/v4/letter/p/50afbb/32.png) [@paulo\_maxim](https://forums.plex.tv/u/paulo_maxim)\ **Post date:** [May 4, 2024, 7:55pm UTC](https://forums.plex.tv/t/cannot-remote-access-my-server-from-outside-or-app-plex-tv/876787/2 "2024-05-04T19:55:41Z")
I believe you are also portuguese, it doesnt matter, but im also with a similar issue, cant acess plex server in Qnap. already restarted the NAS, restarted plex server, installed a new version of plex server, but it can acess my files in the same network at home. the NAS its working properlly and i can acess the files from the computer to the NAS. strange… ---
**Author:** ![pedroma37](https://avatars.discourse-cdn.com/v4/letter/p/ed655f/32.png) [@pedroma37](https://forums.plex.tv/u/pedroma37)\ **Post date:** [May 4, 2024, 8:48pm UTC](https://forums.plex.tv/t/cannot-remote-access-my-server-from-outside-or-app-plex-tv/876787/3 "2024-05-04T20:48:09Z")
So, it’s a connection issue with portuguese ISP’s? Or can it be. ---
**Author:** ![paulo\_maxim](https://avatars.discourse-cdn.com/v4/letter/p/50afbb/32.png) [@paulo\_maxim](https://forums.plex.tv/u/paulo_maxim)\ **Post date:** [May 4, 2024, 9:12pm UTC](https://forums.plex.tv/t/cannot-remote-access-my-server-from-outside-or-app-plex-tv/876787/4 "2024-05-04T21:12:06Z")
its not ISP , as im just trying from my home network, not outside. ---
**Author:** ![pedroma37](https://avatars.discourse-cdn.com/v4/letter/p/ed655f/32.png) [@pedroma37](https://forums.plex.tv/u/pedroma37)\ **Post date:** [May 4, 2024, 9:23pm UTC](https://forums.plex.tv/t/cannot-remote-access-my-server-from-outside-or-app-plex-tv/876787/5 "2024-05-04T21:23:07Z")
But it goes into the server for verifications I assume, I also cant acess my feels using the direct IP (and inside lan) ---
**Author:** ![OttoKerner](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/ottokerner/32/10079_2.png) [@OttoKerner](https://forums.plex.tv/u/OttoKerner)\ **Post date:** [May 4, 2024, 9:50pm UTC](https://forums.plex.tv/t/cannot-remote-access-my-server-from-outside-or-app-plex-tv/876787/6 "2024-05-04T21:50:42Z")
First things to try: 1. Use a random port number for the public port, and not the well-known 32400. 2. Tell your router to use a different DNS server and not the one which is supplied by your ISP. Known working ones are 1.1.1.1 and 8.8.8.8 3. If you after doing 1) and 2) still have trouble accessing your server even in the local network, try re-claiming your server [https://support.plex.tv/articles/204281528-why-am-i-locked-out-of-server-settings-and-how-do-i-get-in/](https://support.plex.tv/articles/204281528-why-am-i-locked-out-of-server-settings-and-how-do-i-get-in/) ---
**Author:** ![pedroma37](https://avatars.discourse-cdn.com/v4/letter/p/ed655f/32.png) [@pedroma37](https://forums.plex.tv/u/pedroma37)\ **Post date:** [May 4, 2024, 10:01pm UTC](https://forums.plex.tv/t/cannot-remote-access-my-server-from-outside-or-app-plex-tv/876787/7 "2024-05-04T22:01:15Z")
Changing port and DNS made it work, but now I get this [![](https://i.imgur.com/v3ghmpN.png) ](https://i.imgur.com/v3ghmpN.png) ---
**Author:** ![OttoKerner](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/ottokerner/32/10079_2.png) [@OttoKerner](https://forums.plex.tv/u/OttoKerner)\ **Post date:** [May 4, 2024, 10:32pm UTC](https://forums.plex.tv/t/cannot-remote-access-my-server-from-outside-or-app-plex-tv/876787/8 "2024-05-04T22:32:16Z")
That’s a wholly different issue. Check the [plex media info](https://support.plex.tv/hc/en-us/articles/201998867-Investigate-Media-Information-and-Formats) of that item. At the top is the address under which Plex is expecting the file to find. Compare that to the location where the file is actually at. (Or whether it exists at all.) ---
**Author:** ![pedroma37](https://avatars.discourse-cdn.com/v4/letter/p/ed655f/32.png) [@pedroma37](https://forums.plex.tv/u/pedroma37)\ **Post date:** [May 4, 2024, 10:39pm UTC](https://forums.plex.tv/t/cannot-remote-access-my-server-from-outside-or-app-plex-tv/876787/9 "2024-05-04T22:39:18Z")
[![](https://i.imgur.com/AlU33fT.png) ](https://i.imgur.com/AlU33fT.png) [![](https://i.imgur.com/vwrQCS7.png) ](https://i.imgur.com/vwrQCS7.png) ---
**Author:** ![OttoKerner](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/ottokerner/32/10079_2.png) [@OttoKerner](https://forums.plex.tv/u/OttoKerner)\ **Post date:** [May 4, 2024, 11:36pm UTC](https://forums.plex.tv/t/cannot-remote-access-my-server-from-outside-or-app-plex-tv/876787/10 "2024-05-04T23:36:38Z")
I can’t verify that this address is valid from the view point of Plex server. If it runs inside of a docker, the paths it can access can look quite different. But that is how far my expertise reaches when it comes to Linux and Docker. I can only give you this: [Linux Tips](https://forums.plex.tv/t/linux-tips/276247/1) ---
**Author:** ![The\_Wicked\_One](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/the_wicked_one/32/4703_2.png) [@The\_Wicked\_One](https://forums.plex.tv/u/The_Wicked_One)\ **Post date:** [May 4, 2024, 11:36pm UTC](https://forums.plex.tv/t/cannot-remote-access-my-server-from-outside-or-app-plex-tv/876787/11 "2024-05-04T23:36:54Z")
So Portuguese ISP’s are blocking Plex ? ---
**Author:** ![ChuckPa](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/chuckpa/32/79710_2.png) [@ChuckPa](https://forums.plex.tv/u/ChuckPa)\ **Post date:** [May 5, 2024, 2:03am UTC](https://forums.plex.tv/t/cannot-remote-access-my-server-from-outside-or-app-plex-tv/876787/12 "2024-05-05T02:03:34Z")
@The_Wicked_One Not relevant to this thread. sorry ---
**Author:** ![ChuckPa](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/chuckpa/32/79710_2.png) [@ChuckPa](https://forums.plex.tv/u/ChuckPa)\ **Post date:** [May 5, 2024, 2:05am UTC](https://forums.plex.tv/t/cannot-remote-access-my-server-from-outside-or-app-plex-tv/876787/13 "2024-05-05T02:05:21Z")
@pedroma37 [![](https://i.imgur.com/vwrQCS7.png) ](https://i.imgur.com/vwrQCS7.png) Get into the container on the command line and manually walk down the path ```auto docker exec -it _container_name_ bash cd /data cd media cd movies ls ``` Now see what’s there and continue to `cd` deeper to confirm it’s all there When these type errors appear. it’s either a directory mapping or a UID mapping problem. (Permissions) ---
**Author:** ![pedroma37](https://avatars.discourse-cdn.com/v4/letter/p/ed655f/32.png) [@pedroma37](https://forums.plex.tv/u/pedroma37)\ **Post date:** [May 5, 2024, 8:32am UTC](https://forums.plex.tv/t/cannot-remote-access-my-server-from-outside-or-app-plex-tv/876787/14 "2024-05-05T08:32:40Z")
It was a directory mapping, all good now ---
**Author:** ![gokuu](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/gokuu/32/144583_2.png) [@gokuu](https://forums.plex.tv/u/gokuu)\ **Post date:** [May 6, 2024, 9:47am UTC](https://forums.plex.tv/t/cannot-remote-access-my-server-from-outside-or-app-plex-tv/876787/15 "2024-05-06T09:47:06Z")
I have a similar scenario (and yes, I’m also portuguese, even though I don’t think it’s related). I’m running Plex over Docker on an unraid server. All of a sudden, I stopped getting access to my server. After a lot of attempts, and changes, and trying to claim the server again, I came to the conclusion that, somehow, the docker engine is resolving plex.tv to a different IP address than the host does. For me, switching from a custom docker network to using the host’s network fixed it. I’m going to keep it like this for now until I figure out how to fix the name resolution on the docker engine. ---
**Author:** ![idetodospoca](https://avatars.discourse-cdn.com/v4/letter/i/45deac/32.png) [@idetodospoca](https://forums.plex.tv/u/idetodospoca)\ **Post date:** [May 7, 2024, 1:18am UTC](https://forums.plex.tv/t/cannot-remote-access-my-server-from-outside-or-app-plex-tv/876787/16 "2024-05-07T01:18:20Z")
I’m portuguese and also lost remote access to my server. Not running docker so not an issue with misconfiguration. Edit: changing port number worked but it can’t be a coincidence that all of a sudden we’re all being affected ---
**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\ **Post date:** [August 5, 2024, 1:19am UTC](https://forums.plex.tv/t/cannot-remote-access-my-server-from-outside-or-app-plex-tv/876787/17 "2024-08-05T01:19:10Z")
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