# Cannot Remote Stream

**URL:** <https://forums.plex.tv/t/cannot-remote-stream/932643>\
**Category:** Remote Access\
**Tags:** server-windows\
**Created:** [October 19, 2025, 2:24pm UTC](https://forums.plex.tv/t/cannot-remote-stream/932643 "2025-10-19T14:24:07Z")\
**Posts on this page:** 9\
**Page:** 1

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**Author:** ![paulcaesar1969](https://avatars.discourse-cdn.com/v4/letter/p/a3d4f5/32.png) [@paulcaesar1969](https://forums.plex.tv/u/paulcaesar1969)\
**Post date:** [October 19, 2025, 2:24pm UTC](https://forums.plex.tv/t/cannot-remote-stream/932643/1 "2025-10-19T14:24:07Z")

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Server Version#:1.42.2.10156f73b826c  
Player Version#:  
\<If providing [server logs](https://support.plex.tv/articles/200250417-plex-media-server-log-files/) please do NOT turn on verbose logging, only [debug logging](https://support.plex.tv/articles/201643703-reporting-issues-with-plex-media-server/#toc-1) should be enabled\>

I have been remote streaming for years with no issue. Starting 3 days ago all I get not avaliable outside your network. Nothing has changed on my end. Please help

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**Author:** ![tom80H](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/tom80h/32/19753_2.png) [@tom80H](https://forums.plex.tv/u/tom80H)\
**Post date:** [October 19, 2025, 5:37pm UTC](https://forums.plex.tv/t/cannot-remote-stream/932643/2 "2025-10-19T17:37:07Z")

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Lots of things can change which are outside your control when it comes to remote access (or some accidental change you didn’t know might impact your remote access setup).  
Did you already have a look at the related troubleshooting support article?

[https://support.plex.tv/articles/200931138-troubleshooting-remote-access/](https://support.plex.tv/articles/200931138-troubleshooting-remote-access/)

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There’s also a guide with some more details on how to troubleshoot remote access issues:

> [@The Basics of Remote Access Troubleshooting](https://forums.plex.tv/t/the-basics-of-remote-access-troubleshooting/769517):
>
> When it comes to remote access, there’s a lot of different factors which can impact your setup. Some are under your own control, others not so much. First off… there’s a dedicated [support article on troubleshooting your remote access](https://support.plex.tv/articles/200931138-troubleshooting-remote-access/). I strongly recommend you have a look at that. Find below some additional remarks on how to troubleshoot your remote access setup. Review your internet access / remote access configuration It’s good practice to review if Plex gets the correct public IP address…

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**Author:** ![paulcaesar1969](https://avatars.discourse-cdn.com/v4/letter/p/a3d4f5/32.png) [@paulcaesar1969](https://forums.plex.tv/u/paulcaesar1969)\
**Post date:** [October 19, 2025, 6:06pm UTC](https://forums.plex.tv/t/cannot-remote-stream/932643/3 "2025-10-19T18:06:29Z")

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Thanks ill check it out

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**Author:** ![paulcaesar1969](https://avatars.discourse-cdn.com/v4/letter/p/a3d4f5/32.png) [@paulcaesar1969](https://forums.plex.tv/u/paulcaesar1969)\
**Post date:** [October 19, 2025, 8:59pm UTC](https://forums.plex.tv/t/cannot-remote-stream/932643/4 "2025-10-19T20:59:55Z")

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Well still says unreachable from outside your network with a red x however I am able to remote stream now. Not sure why but I’ll take the win

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**Author:** ![tom80H](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/tom80h/32/19753_2.png) [@tom80H](https://forums.plex.tv/u/tom80H)\
**Post date:** [October 19, 2025, 9:03pm UTC](https://forums.plex.tv/t/cannot-remote-stream/932643/5 "2025-10-19T21:03:45Z")

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There’s a chance the remote stream is listed as „indirect“ or „relayed“ on the “now playing” tile for that playback on the Plex server dashboard? If your client fails to establish a direct connection to your server, it might be using a [Plex Relay](https://support.plex.tv/articles/216766168-accessing-a-server-through-relay/) server — that’s fine but those connections are limited to 1 Mbps (2 Mbps for Plex Pass members).

![Exemplary screenshot from the "now playing" section](https://support.plex.tv/wp-content/uploads/sites/4/2013/11/Screen-Shot-2018-12-18-at-5.23.55-PM.png)  
[https://support.plex.tv/articles/200871837-status-and-dashboard/](https://support.plex.tv/articles/200871837-status-and-dashboard/)

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<div class="post-metadata">

**Author:** ![paulcaesar1969](https://avatars.discourse-cdn.com/v4/letter/p/a3d4f5/32.png) [@paulcaesar1969](https://forums.plex.tv/u/paulcaesar1969)\
**Post date:** [October 19, 2025, 9:13pm UTC](https://forums.plex.tv/t/cannot-remote-stream/932643/6 "2025-10-19T21:13:36Z")

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Plex dash is showing direct play.

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<div class="post-metadata">

**Author:** ![tom80H](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/tom80h/32/19753_2.png) [@tom80H](https://forums.plex.tv/u/tom80H)\
**Post date:** [October 19, 2025, 9:29pm UTC](https://forums.plex.tv/t/cannot-remote-stream/932643/7 "2025-10-19T21:29:24Z")

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Direct Play refers to the video being streamed as-is vs. being transcoded. You’re looking for the part that says it‘s local, remote or indirect.

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<div class="post-metadata">

**Author:** ![paulcaesar1969](https://avatars.discourse-cdn.com/v4/letter/p/a3d4f5/32.png) [@paulcaesar1969](https://forums.plex.tv/u/paulcaesar1969)\
**Post date:** [October 19, 2025, 10:54pm UTC](https://forums.plex.tv/t/cannot-remote-stream/932643/8 "2025-10-19T22:54:59Z")

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Yeah it does say indirect

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**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\
**Post date:** [January 17, 2026, 10:55pm UTC](https://forums.plex.tv/t/cannot-remote-stream/932643/9 "2026-01-17T22:55:46Z")

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